Need to contact us or have a question?
Just a quick question? See our Frequently Asked Questions by clicking on the Message Bubble on the bottom left of this page, or you can also talk to a team member from there.
Existing bookings: If you need to add or remove dining, change your additional extras or change guest details, please log into your online account by clicking here where there will be no admin charge to make changes. If you need to upgrade, add guests to your booking or to cancel, please call us on 0330 100 6649.
Our phone lines are open 9am to 7pm Monday to Friday and 9am to 6pm Saturday and Sunday. Please note: there is a £20 admin charge to amend your booking over the phone and if cancelling then cancellation charges may apply.
Sales team to make a new booking: 0330 100 6648 - Our phone lines are open 9am to 9pm every day (please note: our sales team are unable to help with changes to existing bookings).
Payments: the easiest way to make a payment is online at butlins.com/pay or through My Account.
Groups of 20 or more: 0330 100 9732 – Open 9am – 9pm every day.
Disability requirements and adapted accommodation: 0330 100 9732 – Open 9am – 9pm every day. For more information, please visit the Disability Requirements page.
Travel agents: 0330 102 5303 or Family Fund: 0330 102 5290 - Our phone lines are open 9am to 9pm Monday to Friday and 9am to 6pm Saturday and Sunday.
Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.
Recite Me Accessibility Toolbar
We have made it easier for those with accessibility needs to use our website! You can now use an accessibility tool, found under the ? (question mark) icon in the top right of your screen. The toolbar features text-to-speech, offers translation, allows you to increase and decrease the font size, and much more! For more information and help using the tool, view Recite Me's user guide page here