We can't wait to see you on resort getting stuck in to all sorts of family fun! Until then, everything you need to know about your upcoming break to Skegness is here.
Since the pandemic, we've changed the way we do a few things including booking shows and activities in advance on the app and the check in process. So take a few minutes to familiarise yourself with what's what to ensure you get the most out of your break.
Since the pandemic, we've changed the way we do a few things including booking shows and activities in advance on the app and the check in process. So take a few minutes to familiarise yourself with what's what to ensure you get the most out of your break.
Before you arrive
One of the biggest changes we've made to our experience is the new ability to book your shows and activities in advance using the new Butlin's app. It's really important that you download it and get planning so that you don't miss out on your break.
To remind yourself of what entertainment is on your break, you can also check out the relevant break page: May half term, Midweek and Weekend breaks during term time, and Summer Holidays.
To remind yourself of what entertainment is on your break, you can also check out the relevant break page: May half term, Midweek and Weekend breaks during term time, and Summer Holidays.
Entertainment Guides
For a detailed, downloadable version of what's on your break when, take a look at our handy entertainment guides. You'll also find this information in the Butlin's app.
Arrival & Check In
Butlin’s Skegness, Ingoldmells, Skegness, Lincolnshire, PE25 1NJ
We've changed how we do a few things including our arrival and check in process, to ensure we can keep all our guests and team safe. If you've joined us before or you're new to the Butlin's family, here's what you need to know and what you can expect on your arrival...
For more information on how to stay safe on your break with us, take a look at our leaflet below.
For more information on how to stay safe on your break with us, take a look at our leaflet below.
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Allocated Arrival Entrance
24 hours before you arrive, you'll receive an email or text confirmation of your designated arrival entrance, where your welcome pack and keys will be waiting for you (the locations are also listed below).
It’s really important that you arrive at the right entrance to ensure a safe and easy check in.
It’s really important that you arrive at the right entrance to ensure a safe and easy check in.
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Drive-through check in
We’ve introduced drive-through check ins so there's no need to leave your car until you're ready to park up for your break! All you'll need is your booking reference and ID, and our team will be waiting to give you your pack and direct you to your accommodation.
At the drive through, you can help us respect our neighbours and the environment by:
At the drive through, you can help us respect our neighbours and the environment by:
- Keeping the noise to a minimum by turning music down or switching it off
- Switching off your engine
- Remaining in your car at all times for your own safety
Check in times
You can arrive on resort from 1pm. The accommodation check in time varies by accommodation type so please look out for an email the day before you arrive detailing this, or check your booking in the app.
If you arrive after the check in time, don’t worry as there will always be someone at the gates to welcome and direct you.
If you arrive after the check in time, don’t worry as there will always be someone at the gates to welcome and direct you.
ACCOMMODATION TYPE
Standard Rooms
Standard Apartments
Standard Adapted Apartments
Silver Rooms
Silver Apartments
Silver Adapted Apartments
New Style Silver Apartments
Gold Apartments
Seaside Apartments
Fairground Apartments
| ACCOMMODATION VILLAGE | ENTRANCE GATE | CHECK IN LOCATION |
|---|---|---|
| Pacific Wharf | Main entrance | South drive-through |
| Ocean Point | Main entrance | North drive-through |
| Starfish Quay | Main entrance | South drive-through |
| Starfish Quay | Main entrance | South drive-through |
| The Keys | Main entrance | North drive-through |
| Pacific Wharf | Main entrance | North drive-through |
| Lagoon Bay | Main entrance | South drive-through |
| The Keys | Main entrance | North drive-through |
| Seaside Village | Main entrance | North drive-through |
| Fairground Village | Main entrance | South drive-through |
Arriving via public transport: if you're arriving by public transport, you'll need to use the Main Entrance.
Parking: we have lots of free on-resort parking, although spaces can’t be reserved. When you arrive on resort, our team will direct you to the car park closest to your accommodation.
Luggage trolleys: when you're parked up, there are plenty of luggage trolleys to help you unload the car and get your belongings into your accommodation. Trolley parks are located in or near the car park.
Parking: we have lots of free on-resort parking, although spaces can’t be reserved. When you arrive on resort, our team will direct you to the car park closest to your accommodation.
Luggage trolleys: when you're parked up, there are plenty of luggage trolleys to help you unload the car and get your belongings into your accommodation. Trolley parks are located in or near the car park.
What's in your accommodation
Before you get busy packing, here's a quick reminder of what we're doing on resort to ensure we keep you safe, plus what you'll find in your accommodation:
Housekeeping: your accommodation will be fully serviced before you arrive and sealed with a sticker across the front door to let you know it’s ready for you. If anything isn’t quite right, you’ll still be able to contact our Guest Services team. Housekeeping will not enter your accommodation throughout your stay.
Towels: for environmental reasons we ask you to reuse your towels during your stay, but if you need fresh ones please contact our Guest Services team and we'll drop some off. If you’re not in when we deliver it, we’ll leave it just inside the accommodation. Towels are only included in selected types of accommodation; please see your booking for details. Please keep in mind to bring additional towels with you if you are planning on swimming during your stay.
Linen: if you require a change of linen on your stay, as with towels, please contact Guest Services and we'll drop some off. Once you have changed your linen, you’ll need to place it in the bag provided and leave outside your door for us to collect.
Tea & coffee: Tea and coffee will be provided on arrival alongside the facilities to make it in your accommodation. However, we will not be able to replenish the tea and coffee throughout your stay.
Housekeeping: your accommodation will be fully serviced before you arrive and sealed with a sticker across the front door to let you know it’s ready for you. If anything isn’t quite right, you’ll still be able to contact our Guest Services team. Housekeeping will not enter your accommodation throughout your stay.
Towels: for environmental reasons we ask you to reuse your towels during your stay, but if you need fresh ones please contact our Guest Services team and we'll drop some off. If you’re not in when we deliver it, we’ll leave it just inside the accommodation. Towels are only included in selected types of accommodation; please see your booking for details. Please keep in mind to bring additional towels with you if you are planning on swimming during your stay.
Linen: if you require a change of linen on your stay, as with towels, please contact Guest Services and we'll drop some off. Once you have changed your linen, you’ll need to place it in the bag provided and leave outside your door for us to collect.
Tea & coffee: Tea and coffee will be provided on arrival alongside the facilities to make it in your accommodation. However, we will not be able to replenish the tea and coffee throughout your stay.
When you're on resort
We've got lots of handy tools for you to use while you're on resort to maximise the fun and reduce the stress! Start off by familiarising yourself with Skegness using the resort and accommodation maps below.
On-resort vouchers: if you're due to receive vouchers to spend on resort, you'll be emailed them or you can access them in the app no earlier than 24 hours before your break start date.
Vouchers are only redeemable throughout your stay and on the break date that they have been issued for. Please note that any balance remaining at the end of your holiday is non-transferable to other break dates, or to other guests that have a Butlin's booking. Once you have left our resort any credit balance unused will expire on the day that you leave at 13:00. Please see our Terms & Conditions for further detail.
On-resort vouchers: if you're due to receive vouchers to spend on resort, you'll be emailed them or you can access them in the app no earlier than 24 hours before your break start date.
Vouchers are only redeemable throughout your stay and on the break date that they have been issued for. Please note that any balance remaining at the end of your holiday is non-transferable to other break dates, or to other guests that have a Butlin's booking. Once you have left our resort any credit balance unused will expire on the day that you leave at 13:00. Please see our Terms & Conditions for further detail.
Check what's open during your break
Use our Status Checker tool to check what shows, activities and dining options are open and operating on your specific break and resort (subject to change).
Download the B-Serve app
Download our food and drink app in advance so you're signed in and ready to go order and pay for drinks from the comfort of your phone, then have them delivered from the comfort of your table!
Keeping safe on resort
Your safety is our priority. Find out what measure we've implemented on our resorts across accommodation, dining and entertainment to ensure you have a happy, healthy break.
Food & Drink
Dining at Butlin’s has never been so much fun! Whether you go for a plan that offers incredible variety at a great price or decide pick and choose what you fancy when you're on resort, our buffet venues, restaurants and grab-and-go outlets mean your action-packed adventure starts and ends with plenty of tasty treats.
For details on specific restaurant opening and closing times, please use our Status Checker tool above, or visit our Food & Drink pages or use the app to learn more about what's on offer at Skegness and to see sample menus.
DineAround dining plan guests: if you've already, or are planning to, add the DineAround dining plan to your break, you'll need to book a breakfast venue and time slot, and choose a lunch or evening restaurant in advance via the app. Find out more about how to book your experience here.
For details on specific restaurant opening and closing times, please use our Status Checker tool above, or visit our Food & Drink pages or use the app to learn more about what's on offer at Skegness and to see sample menus.
DineAround dining plan guests: if you've already, or are planning to, add the DineAround dining plan to your break, you'll need to book a breakfast venue and time slot, and choose a lunch or evening restaurant in advance via the app. Find out more about how to book your experience here.
Useful Info
Hire Shop
Don't panic if you've forgotten to pack something. Essentials are available to hire including pushchairs, bottle warmers, hair dryers, stair gates and more!
WiFi on resort
Stay connected with our free Essential WiFi or upgrade to Premium for an additional cost.
FAQs
Haven't quite found what you're looking for? Our frequently asked questions section offers more help and advice.
Behavioural Standards
We want every family to have a great time which is why we've implement a series of behavioural standards, including a non-smoking policy outside of permitted areas.
Get In Touch
If you need to get in touch with us before your break, please see our Contact Us page for details.
If you need help during your stay, our Guest Services team will be on call or available via chat on the Butlin's app. You'll also find details of how to get in touch in your Welcome Pack when you arrive.
If you need help during your stay, our Guest Services team will be on call or available via chat on the Butlin's app. You'll also find details of how to get in touch in your Welcome Pack when you arrive.