The Butlin's App
We've updated our app to make your break easier and safer to enjoy; now with the ability to book activities. Log in up to two weeks before your break to see your booking details and what’s on.
Before you arrive:
- Look at what's on your break before you arrive and save to your itinerary (please note that items added to your itinerary will not be automatically booked; you will need to do this via Plan My Day)
- Make payments towards your break
- Find out your arrival gate and check in location before you arrive
- You'll have immediate access your booking details (so there'll be no more frantic searching for your booking confirmation!)
- Remind yourself of the accommodation you've booked and see what’s included
- Familiarise yourself with the resort using the interactive maps
- In the 'My Account' section of the app, you can access the Plan My Day tool to book ahead for some shows, screenings, swimming sessions and Arts & Crafts - activities can be booked the day before your break start date
While you're on resort:
- Book free-flow activities, and book and pay for paid-for activities, by using the 'book now' button underneath each activity on the app
- Use our handy interactive resort maps
- Activate push notifications to receive on resort information such as cancelled outdoor performances in the event of bad weather
- See where your accommodation village is located on resort
- View menus and opening times of restaurants to help you plan mealtimes
- Use the chat function to talk directly to Guest Services if you need help with planning or to report a problem
Swimming / Shows / Arts & Crafts bookings: You'll need to use our new Plan My Day website to book ahead on essential parts of your break such as swimming slots, shows and Arts & Crafts - this can be found via the 'My Account' section of the app, or directly via this link
Take a look at our short video to understand how you can get the most out of your break by using the Butlin's app.
Download on Apple
Download on Android
B-serve App
Ordering refreshments has never been so simple and safe with our new Butlin’s B Serve app.
You can now order and pay for drinks and bar snacks without leaving your table and our friendly team will do the rest for you, delivering to where you're sitting. You can also order food direct to your table in The Beachcomber Inn.
Use the app in:
- Centre Stage - drinks and bar snacks
- Reds - drinks and bar snacks
- The Beachcomber Inn - drinks, food and bar snacks
- Pub & Kitchen - drinks and bar snacks
- Hotshots - drinks and bar snacks
- Bar Rosso in Bognor Regis & Minehead, and Jellyfish Lounge in Skegness - drinks and bar snacks
- Inn on the Green in Minehead - drinks and bar snacks
- The Diner in Bognor Regis - entire menu
Take a look at our short video on how to use the new B Serve app.
Download the B-Serve app on Apple
Download the B-Serve app on Android
We've adapted our resorts
Help & Contact
FAQs
B Serve App Terms & Conditions:
Mobile application terms and conditions of use: Butlin’s B Serve app (‘the app’)
1. These terms and conditions (together with the Butlin’s B Serve Mobile Application Privacy Policy (‘the Privacy Policy’), our end-user licence agreements (the EULAs)) as set out at http://www.apple.com/legal/internet-services/itunes/appstore/dev/stdeula/ (Apple devices) or https://play.google.com/intl/en_uk/about/play-terms.html (Android devices) and any additional terms of use incorporated by reference into the EULAs (collectively ‘Our Terms of Use’) apply to your use of:
- The Butlin’s B Serve mobile application software (app) hosted on the Apple iTunes App Store (Apple devices) or the Google Play store (Android devices) (the ‘App Site’), once you have downloaded a copy of the app onto your mobile telephone or handheld device (the ‘Device’).
- Any of the services accessible through the app (the ‘Services’).
2. In order to utilise the app and/or its Services, the following user requirements must be met:
i. The user must be over 17 in order to download and use the App.
ii. If alcoholic or age-restricted products are purchased, the purchaser and any intended consumer must be over 18 and able to provide valid ID, on request. If no valid ID can be shown then no refund will be applicable. Valid forms of ID are passport and driving licence only.
iii. The app requires a PayPal account or suitable payment card to process.
iv. Admission and service at licensed premises are subject to licensing laws.
3. Challenge 25 – if you are lucky enough to look under 25 don’t be offended if we ask you for ID when delivering drinks
4. We accept no responsibility for any damage or data loss caused to your device as a result of downloading the app. In the case of ‘jail-broken’ phones – owing to the compromised security as a result of the ‘jail-breaking’, there is a real risk of data breach.
5. It is at the manager’s sole discretion to refuse service to any individual or to make any other decision which is aimed at promoting or adhering to the licensing objectives, including promoting any internal or venue specific policies/procedures.
6. All products and offers are subject to availability. Alternative products or refunds may be offered, where appropriate, at the manager’s discretion.
7. If you are concerned about the presence of allergens in our food or drinks, please ask a member of our team for assistance.
8. If you experience technical issues when using the app (for example, if the app screen freezes, payment is interrupted or you are charged twice for the same order), these may be resolved by speaking to a team member.
9. If your order is refunded, owing to product/offer availability or as a customer service goodwill gesture, it will usually be processed in the following way – through the venue's till, with the funds being returned to the card within 48 hours.
10. We apologise but it is not possible to amend or cancel orders, once placed.
B Serve App Privacy Policy:
- Name & title
- Email address
- Password (this is stored in an encrypted form)
- Your location using GPS data from your device
- Favourite locations
- Transactional information (items you order, value of order)
- Payment information (this is processed by our online payments processor. We only process encrypted payment information).
- Validate your identity to enable us to accept & process your booking
- Protect you and Butlin’s from fraud and other illegal activities
- Allow us to fulfil your order
- Administer your Butlin’s Serve account
- Improve and maintain our services and system
- Manage our business & improve our customer offerings
- Develop and improve our services
- Protect Butlin’s and customers from fraudulent or illegal activities