tokens

You can receive a refund if you cancel your break up to two days in advance for the following reasons:

<ul>
	<li>Illness (covered by a doctor&#39;s certificate)&nbsp;</li>
	<li>Death &nbsp;</li>
	<li>Redundancy&nbsp;</li>
	<li>Jury service</li>
</ul>

We will require the correct documents to accompany your claim in the form of a doctor&rsquo;s certificate, death certificate, redundancy letter or court notification for jury service. The Butlin&rsquo;s Holiday Protection will only cover named guests on the booking as a whole unit and not for the removal of individual guests. Claims cannot be made for any of the four reasons for individuals not included on the booking.

&nbsp;

Butlin&#39;s Holiday Protection can only be added to a booking up to 14 days after making the booking.

If you cancel within two days of your break or for any other reason than those mentioned above, you&#39;ll receive a reduced refund amount and charges may apply. Please see below for specifics:

If you&#39;ve not taken out Butlin&#39;s Holiday Protection and you cancel your break, we will not issue a refund and you will need to claim back through your own holiday insurance provider.

&nbsp;

However, we&#39;ll always aim to provide you with as many options as we can; for example, we may be able to change the date of your break for an admin fee as an alternative to cancelling. Please email our team at&nbsp;<a href="mailto:holidayprotection@butlins.com">holidayprotection@butlins.com</a>&nbsp;to discuss possible options.

NO HOLIDAY PROTECTION

For breaks booked for 2023:

&nbsp;

<ul>
	<li>3 &amp; 4 nights -&nbsp;&pound;24 per booking</li>
	<li>6, 7, &amp; 10 nights -&nbsp;&pound;29&nbsp;per booking</li>
	<li>11 nights or more -&nbsp;&pound;49&nbsp;per booking</li>
</ul>

&nbsp;

For breaks booked for 2024:

&nbsp;

<ul>
	<li>3 &amp; 4 nights -&nbsp;&pound;26.95&nbsp;per booking</li>
	<li>6, 7, &amp; 10 nights -&nbsp;&pound;32.50 per booking</li>
	<li>11 nights or more -&nbsp;&pound;55 per booking</li>
</ul>

HOW MUCH DOES IT COST?

To make a claim you&#39;ll need to email our Customer Care team at&nbsp;<a href="mailto:holidayprotection@butlins.com">holidayprotection@butlins.com</a>&nbsp;at least 48 hours before the start date of your break, then send in written proof, for example a court notification for jury service or a doctor&#39;s certificate, via recorded delivery of your reason for cancelling. We&#39;ll then write to you within 48 hours of receiving the documentation to let you know whether or not we can provide a refund. There will be a &pound;50 per accommodation unit cancellation charge. 
 
If you&#39;re cancelling for another reason, you&#39;ll need to email our Customer Care team to discuss your options.

&nbsp;

Claims cannot be made for any of the four reasons for individuals not included on the booking.

HOW TO MAKE A CLAIM

BUTLIN&#39;S HOLIDAY PROTECTION

70 days or more

Full refund of the total cost of the break minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin&#39;s Holiday Protection

&nbsp;

69-43 days

70% refund&nbsp;of the total cost of the break minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin&#39;s Holiday Protection

&nbsp;

42-29 days

50% refund&nbsp;of the total cost of the break minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin&#39;s Holiday Protection

&nbsp;

28-8 days

10% refund of the total cost of the break minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin&#39;s Holiday Protection

&nbsp;

7 days or less

No refund

YOU HAVE OUR HOLIDAY PROTECTION AND YOU'RE CANCELLING FOR ANY OTHER REASON:

For breaks in 2023:

&nbsp;

Two days (48 hours) or more

Full refund minus a cancellation charge of &pound;50 per accommodation unit and cost of Butlin&#39;s Holiday protection

&nbsp;

Two days (47 hours, 59 minutes) or less

30% refund of your total holiday cost and cost of Butlin&#39;s Holiday protection

&nbsp;

For breaks in 2024:

&nbsp;

Two days (48 hours) or more

Full refund minus a cancellation charge of &pound;65 per accommodation unit and cost of Butlin&#39;s Holiday protection

&nbsp;

Two days (47 hours, 59 minutes) or less

30% refund of your total holiday cost and cost of Butlin&#39;s Holiday protection

YOU HAVE OUR HOLIDAY PROTECTION AND YOU'RE CANCELLING DUE TO ILLNESS, DEATH, REDUNDANCY OR JURY SERVICE:

We know what's it's like to be looking forward to something and how disappointing it is if those plans have to be cancelled. Butlin's Holiday Protection covers you against cancellation so you can book your break with peace of mind.

Holiday Protection | Contact Us | Butlin's

UPDATE FROM OUR MINEHEAD RESORT 17TH SEPTEMBER 2023

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