Just a quick question?
See our Frequently Asked Questions
or click the Help icon below to search for an answer.
Need to call us?
You can check our expected call wait times here
, and below the contact numbers for each team:
Customer Care team for existing bookings
: 0330 100 6649 - Open 9am to 7pm Monday to Friday, 9am to 6pm Saturday and Sunday.
Sales team to make a new booking: 0330 100 6648 - Open 9am to 7pm Monday to Friday, 9am to 6pm Saturday and Sunday.
: the easiest way to make a payment is online at butlins.com/pay
or through My Account
. Alternatively, you can make a payment through our automated service or discuss payments with our team on 0330 100 6657. Open 9am to 7pm Monday to Friday, 9am to 6pm Saturday and Sunday.
Groups of 20 or more: 0330 100 9732 – Open 9am – 5pm from Monday to Saturday
Disability requirements and adapted accommodation:
0330 100 9732 – Open 9am – 5pm from Monday to Saturday. For more information, please visit the Disability Requirements page
Travel agents: 0330 102 5303 or Family Fund: 0330 102 5290 - Open 9am to 7pm daily.
Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.