We’re currently experiencing a high volume of calls and it may take us longer to answer your call. Our Frequently Asked Questions are updated regularly. Alternatively you can check our expected call wait times here.Just a quick question?
See our Frequently Asked Questions
or click the Help icon below to search for an answer.
Need to call us?
Here are our contact numbers for each team:
Customer Care team for existing bookings
: 0330 100 6649 - Open 9am to 7pm Monday to Friday, 9am to 5pm Saturday and 9am to 6pm Sunday.
Sales team to make a new booking
: 0330 100 6648 - Open 9am to 9pm Monday to Friday, 9am to 5pm Saturday and 9am to 6pm Sunday.
: the easiest way to make a payment is online at butlins.com/pay
or through My Account
. Alternatively, you can make a payment through our automated service or discuss payments with our team on 0330 100 6657. Open 9am to 9pm Monday to Friday, 9am to 5pm Saturday and 9am to 6pm Sunday.
Groups of 20 or more
: 0330 102 5297 – Open 9am to 5pm from Monday to Saturday.
: 0330 100 9334 – Open 9am to 5pm from Monday to Saturday.
: 0330 102 5303 or Family Fund: 0330 102 5290
Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.