15893.jpg

Get In Touch

Just a quick question?
See our Frequently Asked Questions or click the Help icon below to search for an answer.

Need to call us?
You can check our expected call wait times here, and below the contact numbers for each team:

Customer Care team for existing bookings: 0330 100 6649 - Open 9am to 7pm daily. 

Sales team to make a new booking: 0330 100 6648 - Open 9am to 9pm daily.

Payments: the easiest way to make a payment is online at butlins.com/pay or through My Account. Alternatively, you can make a payment through our automated service or discuss payments with our team on 0330 100 6657. Open 9am to 7pm daily.

Groups of 20 or more: 0330 102 5297 – Open 9am to 5pm from Monday to Sunday.

Disability requirements and adapted accommodation: 0330 100 9334 – Open 9am to 5pm from Monday to Sunday. For more information, please visit the Disability Requirements page.

Travel agents: 0330 102 5303 or Family Fund: 0330 102 5290

Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.

Common help topics

AutoPay.jpg

Autopay

Plan in advance and pay for your break in manageable, monthly payments.
Find out more
Insurance.png

Holiday Protection

For details and costs about our Holiday Protection.
Find out more
ButlinsApp.png

Download our App

The easiest way to see your booking, make payments, plan your itinerary and more.
Find out more
Wifi.png

WIFI

Stay connected with our free Essential WiFi or upgrade to Premium for an additional cost.
Find out more
tesco-clubcard-promo.jpg

Tesco Clubcard

Exchange your Tesco Clubcard vouchers for exclusive savings on family breaks at Butlin's.
Find out more
sun-hols-promo.jpg

Sun Holidays

If you've booked your Butlin's break through The Sun Holidays promotion, find the information you need here.
Find out more
FAQ1.png

FAQs

Haven't quite found what you're looking for? Our frequently asked questions section offers more help and advice.
Need more help?
Survey.png

Website Feedback

Tell us what you think about our website and your experience, and any suggestions on how we can improve it for you.
Give us your feedback

Disability Requirements

Contact us if you or a member of your party has any disability requirements, for example, restricted mobility or access requirements.
Find out more

Lowest Price Guarantee

Find your break cheaper before you go and we'll refund the difference with our Lowest Price Guarantee offer.
Find out more
Bognor Regis ESF Behavioural Standards
Minehead ESF Behavioural Standards
Skegness ESF Behavioural Standards

Adult Live Music Weekends

  • Discover Butlin's
  • Our Resorts
  • Breaks
  • Our Story
  • Blog
  • Careers at Butlin's

  • Conferences & Events
  • Premier Club
  • Day Visits
  • School Groups
  • Butlin's Behavioural Standards

  • My Account
  • Before You Go
  • FAQs
  • Contact Us
  • Make a Payment
  • Disability Requirements
  • Website Feedback

Subscribe to emails

Enter your email address to receive news and offers

  • © Copyright Butlin's 2021
  • Terms and Conditions
  • Privacy & Cookies Policy
  • Manage cookies
  • Modern Slavery Statement