Need to contact us or have a question?
Just a quick question? See our Frequently Asked Questions or click the Help icon below to search for an answer.
Existing bookings: To see our average wait times please click here. If you have a general question, please visit our help centre by clicking here. If you need to add or remove dining, change your additional extras or change guest details, please log into your online account by clicking here where there will be no admin charge to make changes. If you need to upgrade, add guests to your booking or to cancel, please call us on 0330 100 6649. Our phone lines are open 9am to 7pm Monday to Friday and 9am to 6pm Saturday and Sunday. Please note: there is a £20 admin charge to amend your booking over the phone and if cancelling then cancellation charges may apply.
Sales team to make a new booking: 0330 100 6648 - Open 9am to 7pm Monday to Friday, 9am to 6pm Saturday and Sunday. (please note: our sales team are unable to help with changes to existing bookings)
Payments: the easiest way to make a payment is online at butlins.com/pay or through My Account. Alternatively, you can make a payment through our automated service or discuss payments with our team on 0330 100 6657. Open 9am to 7pm Monday to Friday, 9am to 6pm Saturday and Sunday.
Groups of 20 or more: 0330 100 9732 – Open 9am – 5pm from Monday to Saturday
Disability requirements and adapted accommodation: 0330 100 9732 – Open 9am – 5pm from Monday to Saturday. For more information, please visit the Disability Requirements page.
Travel agents: 0330 102 5303 or Family Fund: 0330 102 5290 - Open 9am to 7pm daily.
Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.
Common help topics
Autopay
Plan in advance and pay for your break in manageable, monthly payments.
Holiday Protection
For details and costs about our Holiday Protection.
Download our App
The easiest way to see your booking, make payments, plan your itinerary and more.
WIFI
Stay connected with our free Essential WiFi or upgrade to Premium for an additional cost.
Tesco Clubcard
Exchange your Tesco Clubcard vouchers for exclusive savings on family breaks at Butlin's.
FAQs
Haven't quite found what you're looking for? Our frequently asked questions section offers more help and advice.
Website Feedback
Tell us what you think about our website and your experience, and any suggestions on how we can improve it for you.
Disability Requirements
Contact us if you or a member of your party has any disability requirements, for example, restricted mobility or access requirements.
Lowest Price Guarantee
Find your break cheaper before you go and we'll refund the difference with our Lowest Price Guarantee offer.
Butlin's Holiday Credit
You can now use your Butlin's Holiday Credit online! Here's a step by step guide on how to use your Butlin's Holiday Credit to book a new holiday online.