Breaks booked whilst on resort (at the Holiday Booking Shop, Discover Butlin's, Guest Services or Hotels) are covered by our Lowest Price Guarantee.
If the same break is offered for sale at a lower price, you will be eligible for a refund of the price difference or a reduction in cost to meet the new price. The refund/reduction is subject to the break being for the same resort, dates, duration, accommodation, number of guests and any dining or add-ons you have included, along with there still being availability to book.
Lowest Price Guarantee only covers the original break booked. Third-party promotions eg. newspaper offers where you collect tokens are excluded. If you make amendments to your booking, this will void Lowest Price Guarantee (excluding name changes, address and contact detail changes).
If you have booked a break on resort, or have a Lowest Price Guarantee on your booking, and have seen your break at a lower price, please email firstname.lastname@example.org. When emailing our team, please save a quote and include the quote reference or send us a screenshot of the final booking page which shows a summary of the quote, including accommodation and any dining plans or add-ons. Please be aware that it can take up to 72 hours to receive a response from the team.