DISABILITY REQUIREMENTS

We want to help find the perfect holiday for you and your family at Butlin's, and we understand that you may have some individual needs that need to be accommodated for in order for you to have a great time away.

If you or a member of your party have disability requirements that are a necessity for you to be able to take a break and enjoy a happy holiday at Butlin's, it is essential that you let us know at the time of booking. We will do our very best to meet these requirements but would advise they cannot always be guaranteed.

Please give us a call on 0330 100 9732 and one of advisers can listen to your individual needs and help you plan your holiday.

Opening times for this line are 9am-5pm, Monday to Saturday. Outside of these hours, please drop us an email using this link – including details of your requirements and contact details and which resort your enquiry is for – and the team will call you back as soon as possible (please note, this link will open an email on your email platform, ready for you to send).

All of our resorts have a limited number of fully adapted rooms and apartments. In order to identify which adapted accommodation is best suited to your needs, we might need to know:

• The number of disabled guests and carers in your party
• The number of and sizes of wheelchairs being brought to resort
• The number and sizes of hoists being brought to resort
• The numbers of and width of any scooters being brought to resort

Please give us a call on 0330 100 9732 to discuss your individual needs with one of our advisers.

There are facilities for dialysis close to our resorts. For dialysis treatment whilst on holiday at:

• Bognor Regis: 02392 479300 - located at Diaverum Havant Dialysis Centre
• Minehead: 01823 424510 - Travel Dialysis will confirm the nearest location
• Skegness: visit renalservices.com

We welcome enquiries from RNID Typetalk, the national telephone relay service for deaf, deafened, hard of hearing, deafblind and speech-impaired people.

For further information on this service:

• Call on: 0800 7311 888 
• Textphone: 0800 500 888
• Email: helpline@rnid-typetalk.org.uk
• Visit: www.rnid-typetalk.org.uk

Introducing the new Butlin's app! The biggest and best thing about it is that you'll find our jam-packed entertainment schedules before you come to stay, and get early booking access to our activities, swimming and live shows. Plus, all your bookings are now in the same place with a new wallet feature that allows you to keep track of your itinerary and booking confirmations - it's everything you need to get the most out of your break in one handy app!

Our new app is compatible with screen readers, but if you’re sight impaired and are experiencing any issues when using our app or require assistance, please get in touch on 0330 100 9732 and our friendly team will be happy to assist. Alternatively, bookings for shows and free activities can be made at www.butlins.com/planmyday.