FREQUENTLY ASKED QUESTIONS<|}p>

What’s PLAYXPERIENCE?<|}u><|}strong><|}span> Attention all gamers! It’s time to take your already jam-packed holiday to the next level with our brand-new activity centre, PLAYXPERIENCE.<|}span><|}p>&nbsp;<|}p>Set over two floors and covering nearly 50,000 square feet, this immersive indoor hub features nine state-of-the-art experiences for kids and big kids alike. That’s nearly 50,000 square feet of fun and entertainment all under one roof!<|}span><|}p>&nbsp;<|}p>Expect mind-blowing, adrenaline-pumping activities in the daytime and competitive, interactive bar games in the evening. Take on themed escape rooms, putt your stuff with hi-tech mini golf or challenge your family to a laser tag battle.<|}span><|}p>&nbsp;<|}p>For more info, check out our <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}playxperience">PLAYXPERIENCE <|}span><|}a>page.<|}span> How do I book and book and pay for my PLAYXPERIENCE activities?&nbsp;<|}u><|}strong><|}span> Ready to take on PLAYXPERIENCE? Then you’ll need to get yourself some Activity Tokens. Think of them as a type of digital currency that can be redeemed against any activity inside our immersive indoor hub. They pack a pocket-friendly punch and give you the flexibility to pick and choose exactly what activities you want to try. And the more you play, the less you pay! They’re also a great way of keeping track of your budget, meaning no more surprise spends while you’re on resort. So, load up and lock in some fun.<|}span><|}p>&nbsp;<|}p>For more info, check out our Activity <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}extras|}tokens">Tokens <|}span><|}a>page.<|}span> What’s SKYPARK?<|}u><|}strong><|}span> NOW OPEN IN SKEGNESS AND MINEHEAD!<|}span><|}p>&nbsp;<|}p>Introducing SKYPARK, the UK’s most exciting playground! Designed to spark young imaginations and encourage open exploration, this playful world of colour and light is all about inclusivity and interactivity. There are thrills and surprises at every turn, with six different zones celebrating positive play emotions. Think epic climbing towers, thrilling tunnel slides, interactive games, and immersive pathways.<|}span><|}p>&nbsp;<|}p>SKYPARK is designed for children up to 12 years old. Sensory surprises and wheelchair-accessible features allow children of all ages and abilities to play together. And the fun doesn’t stop just because the sun goes down. Children can have after-dark adventures thanks to the light-up towers and slides – it’s inspiration by day and illumination by night.<|}span><|}p>&nbsp;<|}p>And the best bit? It’s all included in the price of your break!<|}span><|}p>To find out more info about our SKYPARKS, click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}skypark">here<|}span><|}a>.<|}span> Splash FAQ's<|}u><|}strong><|}span> If you ask us, a puddle-sized pool just doesn’t cut it. Luckily, we have HUGE Splash Waterworlds that are overflowing with fun. We’ll take all the twisting, turning, splishing and splashing we can get, from heart-pounding plunges and high-speed flumes to racing rapids and meandering rivers. And for little squirts? We’ve got shallow pools designed for water-loving tots with scaled-down slides, fun features, and water fountains. Even better, you can swim ‘til you’re wrinkly and soak up every last drop of fun because there’s no need to book and it’s all included in the price of your break. Don’t splash out, splash in!<|}span><|}p>&nbsp;<|}p>Are lockers available for use whilst swimming?<|}u><|}strong><|}span> Absolutely, there are lockers available to pop your possessions in whilst enjoying Splash Waterworld. You'll only need a £1 coin which you'll get back once you've returned your locker key.<|}span><|}p>&nbsp;<|}p>Do you allow the use of cameras in the pool?<|}u><|}strong><|}span> Photography (other than by our professional photographers) is not permitted at any time within Splash. This includes in the spectators area.<|}span><|}p>&nbsp;<|}p>What are the height restrictions in Splash?<|}u><|}strong><|}span> To find the height restrictions for each resort, click below:<|}span><|}p> Bognor Regis<|}strong> - <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}pools|}bognor-regis-pool">https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}pools|}bognor-regis-pool<|}span><|}a> Minehead <|}strong>- <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}pools|}minehead-pool">https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}pools|}minehead-pool<|}span><|}a> Skegness<|}strong> - <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}pools|}skegness-pool">https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}pools|}skegness-pool<|}span><|}a><|}p> Fairground FAQ's<|}u><|}strong><|}span> Go round, up, down, spin and whizz through the air in our fairgrounds. You'll find a variety of family rides including the dodgems and vintage stall games, with the smell of classic funfair treats lingering in the air and twinkly lights shining overhead in the evenings.<|}span><|}p>&nbsp;<|}p>Our fairgrounds pay homage to our heritage; when Billy Butlin bought his own hoopla stall and later introduced dodgems to the UK in the 30s, he brought joy to many families and we're continuing the tradition. With unlimited entry included in the price of your break, it's the perfect way to spend a day (or many days) on your break.<|}span><|}p>&nbsp;<|}p>To find the height restrictions for each resort, click below:<|}span> Bognor Regis<|}strong> - <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}fairgrounds|}bognor-regis-fairground">https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}fairgrounds|}bognor-regis-fairground<|}span><|}a> Minehead<|}strong> - <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}fairgrounds|}minehead-fairground">https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}fairgrounds|}minehead-fairground<|}span><|}a> Skegness <|}strong>- <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}fairgrounds|}skegness-fairground">https:|}|}www.butlins.com|}discover-butlins|}things-to-do|}fairgrounds|}skegness-fairground<|}span><|}a> What’s Plan My Day and how do I use it?<|}u><|}strong><|}span> So, you’ve booked your holiday. What next? There’s so much to see and do on a Butlin’s break, and we don’t want you to waste a single second of fun. That’s why it’s now easier than ever to plan and book your experience using our handy online tool called Plan My Day!<|}span><|}p>&nbsp;<|}p>All you need is your booking reference, arrival date and lead guest surname to get logged in.<|}span><|}p>&nbsp;<|}p>Please note that activities and shows won't go live on Plan My Day until the booking window opens 28 days before your break begins, or 31 days before if you've got our Early Access Passes.<|}strong><|}span><|}p>To access Plan My Day, click here. <|}span><a href="https:|}|}planmyday.butlins.com|}">https:|}|}planmyday.butlins.com|}<|}span><|}a> Do you have a Changing Places Toilet on any of your resorts?<|}u><|}strong><|}span> We’ll be installing Changing Places Toilets at all three of our resorts. The first is open now in Minehead, located next to our brand-new and truly inclusive playground, Butlin’s SKYPARK. Our second Changing Places Toilet is now open at our Bognor Regis resort as part of our brand-new activity centre, PLAYXPERIENCE. Plans are in development for our Skegness resort.<|}span><|}p>&nbsp;<|}p>Our changing Places toilets can be accessed during the venue’s opening times.<|}span><|}p>For more information, please visit <|}span><a href="https:|}|}www.changing-places.org|}">www.changing-places.org<|}span><|}a>.<|}span> Do you have car charging points at your Butlin's resorts?<|}u><|}strong><|}span> You will find below what's available to charge your car on or around our resorts:<|}span><|}p>&nbsp;<|}p>Bognor Regis: <|}strong>Although we don't have these facilities on resort, the local Tesco Superstore and Regis Centre Car Park do.<|}span><|}p>Minehead: <|}strong>We don't have the facilities on resort, but the local Premier Inn has one in their car park, along with the Key Inn pub by the harbour.<|}span><|}p>Skegness: <|}strong>We have one at Guest Services North, and one in our Caravan Village.<|}span> Do you have ATM’s on resort?<|}u><|}strong><|}span> We do! You'll find ATM's at all three of our resorts, however there is a small fee to withdraw money from these machines.<|}span> Do the characters have photoshoots?<|}u><|}strong><|}span> Of course, our characters love a photoshoot!<|}span><|}p>You will find photo shoot sessions on your entertainment guide or on the app.<|}span> &nbsp;<|}span><|}p> Is there a way for us to meet your acts?<|}u><|}strong><|}span> Sometimes! We can't confirm in advance; however, if any of the acts are taking part in a meet and greet, they will announce it during their performance.<|}span> Is there strobe lighting within your venues?<|}u><|}strong><|}span> Yes, the use of strobe|}flashing lights will be used in venues throughout our breaks. We would recommend speaking to our team on resort if you have any concerns before entering these venues.<|}span> &nbsp;<|}span><|}p>My band wants to play at one of your resorts, who should we contact?<|}u><|}strong><|}span><|}p>We're delighted to hear that you're looking to join the home of entertainment, and the wide range of talent appearing on our resorts!<|}span><|}p>&nbsp;<|}p>To get in touch with our Entertainment's team directly, please contact <|}span><a href="mailto:butlins.entertainments@butlins.com">butlins.entertainments@butlins.com<|}span><|}a><|}p>&nbsp;<|}p>Please note: The team will take a close look at what you send over and get back to those who they would like to see more from.<|}strong><|}span><|}p>&nbsp;<|}p>Are we able to reserve seats or stay in one venue for the evening?<|}u><|}strong><|}span><|}p>When booking your shows through our Butlin's App or Plan My Day, these doesn't reserve specific seats, and once the show ends you will need to leave the venue to the team can get it ready for the next show.<|}span><|}p>&nbsp;<|}p>Are we able to dress up?<|}u><|}strong><|}span><|}p>We do not allow any replica Butlin’s-branded characters or uniforms. Only guests under the age of 15 can wear fancy dress.<|}span><|}p>

ENTERTAINMENT & FACILITIES

What’s the difference between your apartments?<|}u><|}strong><|}span> If you’re looking for a little more space or prefer a self-catered break, then our family-friendly apartments are just the ticket. A home away from home, they boast fully equipped kitchens and open-plan living areas.<|}span><|}p>&nbsp;<|}p>Apartments are available in all three of our resorts. They can sleep up to eight people, and are set over the ground, first and second floors*.<|}span><|}p>&nbsp;<|}p>To find out more about the different Apartment types we have at each of our resorts, click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}accommodation|}apartments">here<|}span><|}a> and select your resort.&nbsp;<|}span> Do you have caravans on your resorts?<|}u><|}strong><|}span> Both our Minehead and Skegness resorts have Caravan parks.<|}span><|}p>&nbsp;<|}p>All Caravans at Minehead are privately owned so can be booked via their owners own promotional marketing. For all information on passes and dining please speak directly with the Caravan owners, due to being a private booking.<|}span><|}p>&nbsp;<|}p>However, the Caravans at Butlins Skegness are available to be booked directly with our dedicated team by calling 0330 100 6648.<|}span><|}p>&nbsp;<|}p>To find out more about our caravan breaks at Skegness, click <|}span><a href="https:|}|}www.butlins.com|}resorts|}skegness|}accommodation#caravans">here<|}span><|}a>.<|}span> What’s the difference between your Hotels?<|}u><|}strong><|}span> Our Bognor Regis resort is home to three nautical-inspired hotels. The Shoreline overlooks the sea, while the vibrant Wave Hotel has a fresh, nautical theme. And for a little pampering? The Ocean has its very own spa.<|}span><|}p>&nbsp;<|}p>To compare each of the hotels and find out even more about each of them, click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}accommodation|}hotels">here<|}span><|}a>.<|}span> What’s included within your rooms?<|}u><|}strong><|}span> A brilliant base that won’t blow the budget. Practical and affordable, our rooms are equipped with all the essentials you need for a great stay, so you and your family can wake up feeling refreshed and ready for some full-on fun.<|}span><|}p>&nbsp;<|}p>Our rooms include*:<|}span><|}p><ul><li>Beds made-up for your arrival<|}span><|}li><li>Tea &amp; coffee making facilities (tea &amp; coffee provided on arrival)<|}span><|}li><li>Bathroom with a shower, or a bath with shower over<|}span><|}li><li>TV<|}span><|}li><li>Free essential WiFi<|}span><|}li><|}ul>We offer rooms at all three of our resorts, they can sleep up to seven people, and are set over both the ground and first floors*.<|}span><|}p>&nbsp;<|}p>*Please note: facilities and occupancy vary by room type and resort - please see resort-specific accommodation for exact features.<|}strong><|}span><|}p>&nbsp;<|}p>To find out more about the different room types we have at each of our resorts, click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}accommodation|}rooms">here<|}span><|}a> and select your resort.&nbsp;<|}span> Where can I find your Chalet accommodation?<|}u><|}strong><|}span> You'll find them at our Minehead resort!<|}span><|}p>&nbsp;<|}p>Our beautiful West Lakes Chalets remain loyal to the history of the traditional Butlin's chalet with modern touches to keep them comfortable and contemporary. Working with Mumsnet to design our chalets, you'll find bright but calming colours inside, soft patterns and comfy modern furniture; they're a real treat to stay in, while leaving you feeling like you're right at home.<|}span><|}p>&nbsp;<|}p>Built around two lakes and nestled inside beautiful landscaped gardens, our West Lakes Chalets allow you to truly feel the tranquillity of taking a break by the coast.<|}span><|}p>&nbsp;<|}p>We have three types of chalet to choose from: Lakeview and Lakeside chalets have wonderful views over our lakes, and Parkview chalets have views of the landscaped gardens, just inches away from open space and grass.<|}span><|}p>&nbsp;<|}p>To find out more about about West Lakes Chalets, click <|}span><a href="https:|}|}www.butlins.com|}resorts|}minehead|}accommodation|}west-lakes-chalets">here<|}span><|}a>.<|}span> Have you changed the names of some of your accommodations recently?&nbsp;<|}u><|}strong><|}span> At Butlin’s, we’re always looking for ways to improve your experience. As part of our ongoing commitment to making things easier for our guests, we have made some updates to the names of our accommodation.<|}span><|}p>&nbsp;<|}p>But please don’t worry, if you booked before 17th October everything else about your booking and what’s included in your accommodation remains exactly the same, we’re only changing the name. If you have selected your accommodation through our accommodation picker, your selected accommodation will also stay the same. &nbsp;<|}span> Where are the accommodations located on resort?<|}u><|}strong><|}span> Select the resort you're interested in or visiting below, and then towards the top of the page you will see the option to view a map of the resort.<|}span><|}p>&nbsp;<|}p>These maps are colour coded and show you where the accommodations are located around the resort to give you an idea of where to expect to be allocated.<|}span><|}p>&nbsp;<|}p>Bognor Regis<|}strong> <|}span><a href="https:|}|}www.butlins.com|}resorts|}bognor-regis|}accommodation">https:|}|}www.butlins.com|}resorts|}bognor-regis|}accommodation<|}span><|}a><|}p>Minehead <|}strong><|}span><a href="https:|}|}www.butlins.com|}resorts|}minehead|}accommodation">https:|}|}www.butlins.com|}resorts|}minehead|}accommodation<|}span><|}a><|}p>Skegness <|}strong><|}span><a href="https:|}|}www.butlins.com|}resorts|}skegness|}accommodation">https:|}|}www.butlins.com|}resorts|}skegness|}accommodation<|}span><|}a> Does my accommodation have a car parking space?<|}u><|}strong><|}span><|}p>We offer complimentary parking for all of our guests staying at Butlin's. The location of parking spaces cannot be reserved. All three hotels at Bognor Regis resort offer their own car parks and Bayside apartments at Minehead have their own dedicated car park too.<|}span><|}p>&nbsp;<|}p>Please note: The location of parking spaces cannot be reserved.<|}strong><|}span> What does my accommodation include?&nbsp;<|}u><|}strong><|}span> As our accommodations really do vary with what's included, we'd recommend taking a peek at our handy comparisons for each of our resorts. It will break down each accommodation, and let you know exactly what's included within it compared to the others we offer.<|}span><|}p>&nbsp;<|}p>Firstly click the resort you're interested in or visiting below, and then towards the top of the page you will see the option to "FIND OUT WHAT'S IN YOUR ACCOMMODATION &gt;".<|}span><|}p>&nbsp;<|}p>Bognor Regis<|}strong>: <|}span><a href="https:|}|}www.butlins.com|}resorts|}bognor-regis|}accommodation">https:|}|}www.butlins.com|}resorts|}bognor-regis|}accommodation<|}span><|}a> Minehead<|}strong>: <|}span><a href="https:|}|}www.butlins.com|}resorts|}minehead|}accommodation">https:|}|}www.butlins.com|}resorts|}minehead|}accommodation<|}span><|}a> Skegness<|}strong>: <|}span><a href="https:|}|}www.butlins.com|}resorts|}skegness|}accommodation">https:|}|}www.butlins.com|}resorts|}skegness|}accommodation<|}span><|}a> Do you include travel cots and highchairs?&nbsp;<|}u><|}strong><|}span> Highchairs are available to hire whilst on resort with us, but iff you're bringing a little one to Butlin's you can save some valuable car space and hire a travel cot as part of your booking. To add a cot to your break before you arrive it costs £10 for under 2's, we are unable to provide cots to children aged 2 and over.<|}span><|}p>&nbsp;<|}p>Please note: You will need to bring your own mattress and bedding for the cot, as we only provide the cot bed itself.<|}strong><|}span> &nbsp;<|}span><|}p> How can I guarantee ground floor accommodation?<|}u><|}strong><|}span> Once you have selected your accommodation and dining plans etc, you will be given the option to add any extras to your booking. We do offer a £15 guaranteed ground floor (subject to availability), which you can add to your booking to ensure that you will be allocated a ground floor accommodation.<|}span><|}p>&nbsp;<|}p>If you have a Blue Badge you can show this to our team once you arrive on resort, and they will refund the £15 back to you.<|}span><|}p>&nbsp;<|}p>Please note: You are only guaranteeing that you will be ground floor, not the location on the resort that the accommodation will be.<|}strong><|}span> Can I select where I want my accommodation to be located?<|}u><|}strong><|}span> Yes you can!<|}span><|}p>&nbsp;<|}p>Let us tell you all about our Accommodation Picker tool! That’s right, you can now choose the exact room, apartment, or chalet you want to stay in while on holiday at Butlin’s. Whether you want to be close to all the action or away from the hustle and bustle, you can pick the perfect place in a spot that’s right for you and your family.<|}span><|}p>&nbsp;<|}p>Starting from just £25, you can make your holiday a breeze from the moment you hit ‘book’.<|}span><|}p>&nbsp;<|}p>To find out more about selecting your own accommodation, click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}extras|}accommodation-picker">here<|}span><|}a>.<|}span><|}p>

ACCOMMODATION

What dining plans do you offer?<|}u><|}strong><|}span> Our Dining Plans are designed with you and your family in mind and offer great value for money. Whether you love lots of variety on a buffet, or would like to dine in a different venue each day, our plans offer complete flexibility so you can choose the one that works best for you all.<|}span><|}p>&nbsp;<|}p>Food Court Dining<|}strong><|}span> For unlimited breakfast and dinner! Our great-value buffet experience is perfect if you're on the go and on a budget. Tuck into a variety of homemade favourites, the salad bar and ice-cream factory, and keep going back for more.<|}span><|}p>To find out more about our Food Court Dining plan, click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}food-and-drink|}food-court-dining">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>Premium Dining<|}strong><|}span> You’ll be spoilt for choice with our Premium all-you-can-eat breakfast and dinner options. Think freshly cooked eggs in the morning, exciting new flavours to try every evening and heaps of veggie and vegan dishes.<|}span><|}p>To find out more about our Premium Dining plan, click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}food-and-drink|}premium-dining">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>Hotel Dining (exclusively at Bognor Regis)<|}strong><|}span> Exclusive to guests staying in The Shoreline and Ocean Hotels in Bognor Regis. Hotel Dining brings you all the great quality of our Premium Dining Plan in the comfort of your hotel’s stylish restaurant.<|}span><|}p>To find out more about our Premium Dining plan, click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}food-and-drink|}hotel-dining">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>Dine Around<|}strong><|}span> Giving you the freedom to pick and choose where you eat, DineAround is the easiest, tastiest and most flexible way to dine at Butlin's. Enjoy breakfast followed by a two-course lunch or dinner in a range of restaurants.<|}span><|}p>To find out more about our Dine Around plan, click <|}span><a href="https:|}|}www.butlins.com|}family|}discover-butlins|}food-and-drink|}dinearound">here<|}span><|}a>.<|}span> Are there restaurants on resort we can use if we don’t have a dining plan?<|}strong><|}span> Of course!<|}span><|}p>Our three resorts have a variety of restaurants to cover every craving, from traditional fish &amp; chips and classic pub grub to American-style favourites and flame-cooked chicken. And for smaller appetites? Our children’s menus include mini portions of adult meals. We also have Baby Food Pouches for our guests under two.<|}span><|}p> You don’t need to opt for a dining plan package to enjoy our family-friendly food venues either – whatever takes your fancy, just turn up and tuck in. There’ll be full bellies and smiles all round!<|}span><|}p>&nbsp;<|}p>Bognor Regis<|}strong>: When you're ready to refuel with some tasty food and drink on your Butlin's break at Bognor Regis, you'll be spoilt for choice! Explore our food and drink venues by clicking <|}span><a href="https:|}|}www.butlins.com|}resorts|}bognor-regis|}food-and-drink">here<|}span><|}a>.<|}span><|}p>Minehead<|}strong>: When it's time for a pit-stop on your Minehead break, there are plenty of options to tempt everyone. Explore our Minehead food and drink venues by clicking <|}span><a href="https:|}|}www.butlins.com|}resorts|}minehead|}food-and-drink">here<|}span><|}a>.<|}span><|}p>Skegness<|}strong>: Ready to grab a bite to eat or refreshing drink during your break at Butlin's Skegness? We have plenty of options to choose from, so take your pick from our range of Skegness restaurants, treats, light bites and bars. Explore our Skegness food and drink venues by clicking <|}span><a href="https:|}|}www.butlins.com|}resorts|}skegness|}food-and-drink">here<|}span><|}a>.<|}span> Do your restaurants cater for guests with dietary requirements?&nbsp;<|}u><|}strong><|}span> Whether you choose Food Court or Premium Dining, in all our Buffet Restaurants, you'll find heaps of glorious vegetarian options out on display.<|}span><|}p>&nbsp;<|}p>Whether you're after gluten free options, need to discuss lactose intolerance or would like a vegan alternative, our friendly team will be on hand to answer all of your questions and make sure you enjoy a tasty meal - from starters right the way through to desserts!<|}span><|}p>&nbsp;<|}p>Weve got everything, from gluten-free Shepherd's Pie, to vegetarian custard! There's vegan chilli, Oumph! soya that you can swap into your curry if you like, vegan ice cream and even our gravy is gluten free, lactose free and vegan! &nbsp;<|}span><|}p>&nbsp;<|}p>We know that it's not just the grown-ups that are important when it comes to dietary requirements. That's why our kids' choices always include vegetarian options and our chefs are on hand to help with any other requests.<|}span><|}p>&nbsp;<|}p>The soft whip ice cream from the ice cream factory is vegetarian and gluten free and our plain fruity kids' jellies are lactose free and gluten free! &nbsp;<|}span><|}p>&nbsp;<|}p>We don't just stop at the food either! When it comes to a good cuppa or hot coffee, if you're favourite brew needs something a little different we've got almond, coconut, lactose free, oat, rice and soya milk available! &nbsp;Our natural fruit juices at breakfast are 100% vegan, lactose free and gluten free! Plus the popular Rose Pear and Lemon Lime real juice drinks in the evening are low in sugar, 100% vegan, lactose free, gluten free and contain natural flavours, colours, minerals and vitamins!<|}span><|}p>&nbsp;<|}p>Please note: At this time, we are unable to provide Halal meat. We are working closely with suppliers to be able to change this and we will update all guests as soon as this changes.<|}strong><|}span> I’ve seen a first child eats offer, how does this work?<|}u><|}strong><|}span> Explore our great value offers to help your holiday budget stretch even further. We have offers running throughout the year, including first child eats free on selected breaks.<|}span><|}p>&nbsp;<|}p>If this offer is applicable on a break you are looking to book, when adding a dining plan to your quote it will automatically deduct the cost of the youngest child on the booking from your invoice.<|}span><|}p>&nbsp;<|}p>This offer only applies to new bookings for selected breaks, and only applies to Food Court, Premium and Hotel Dining plans.<|}span><|}p>&nbsp;<|}p>To find out even more about this offer, click <|}span><a href="https:|}|}www.butlins.com|}offers|}first-child-eats-free">here<|}span><|}a>.<|}span> Can I bring a barbecue with me to Butlin's?<|}u><|}strong><|}span> To ensure the safety of our guests, we're sorry to say we do not allow the use of barbecues anywhere on our resorts. If you're looking for a bite to eat whilst staying with us, why not try our fantastic range of on resort restaurants? Click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}food-and-drink">here<|}span><|}a> for more details of what delicious options are available.<|}span> What is your all-inclusive drinks package?<|}u><|}strong><|}span> The best thing about Butlin’s? There’s so much included in the price! We already go out of our way to make sure your break is packed with free entertainment and activities (that’s just how we roll), but now we’re going one better with our All Inclusive Drinks Package. Forget those ‘can I have another…?’ moments, this package means your drinks are pre-paid and hassle-free! Simply show your wristband, then sip back and relax without reaching for your wallet. From just £25 per adult, per day, you can fill your boots with soft drinks, spirits, wines, draught beers and ciders, and a never-ending stream of Costa Coffee.<|}span><|}p>To find our more and view our All Inclusive Menu, click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}food-and-drink|}all-inclusive-drinks-package">here<|}span><|}a>.<|}span> Does everyone on my booking have to have the dining plan?<|}u><|}strong><|}span> They do indeed! Dining packages must be added to all guests on your booking and for the full duration of your break.<|}span> Where can I view some sample menus for your dining plans?<|}u><|}strong><|}span> To view a sample menu for one of our dining plans, simply click the plan below but please note that these are samples, and may not be the exact dishes served during your stay with us.<|}span><|}p>Food Court Dining<|}strong>: <|}span><a href="https:|}|}viewthe.menu|}nzgv">https:|}|}viewthe.menu|}nzgv<|}span><|}a><|}p>Premium Dining: <|}strong><|}span><a href="https:|}|}viewthe.menu|}nzkv">https:|}|}viewthe.menu|}nzkv<|}span><|}a><|}p>Hotel Dining:<|}strong> <|}span><a href="https:|}|}viewthe.menu|}nziv">https:|}|}viewthe.menu|}nziv<|}span><|}a><|}p>&nbsp;<|}p>As our DineAround plan includes different restaurants, if you click <|}span><a href="https:|}|}www.butlins.com|}family|}discover-butlins|}food-and-drink|}dinearound">here<|}span><|}a> you can select menu's for each of the restaurants included.<|}span> Can we bring our own food and drinks into your venues?<|}u><|}strong><|}span> You're more than welcome to bring hot drinks, soft drinks and snacks into our venues. You can't however bring alcohol into the venues, or purchase them and take them from one venue to another.<|}span> Can I get groceries delivered to your resort?<|}u><|}strong><|}span> If you'd like to get stocked up with supplies for your break with us you can have your groceries delivered to you at our resorts. Simply provide the applicable address to your grocery provider when placing your order:<|}span><|}p>&nbsp;<|}p>Bognor Regis: <|}strong>Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ&nbsp;<|}span> Minehead:<|}strong> Warren Rd, Minehead TA24 5SH Butlins&nbsp;<|}span> Skegness: <|}strong>Roman Bank, Skegness, Lincolnshire PE25 1NJ<|}span><|}p>&nbsp;<|}p>Deliveries can be accepted at the resort gates, you'll just need to pop down to the entrance and collect your shopping.<|}span> What are your All Inclusive Bundles?<|}u><|}strong><|}span> The best thing about Butlin’s? There’s so much included in the price! We already go out of our way to make sure your break is packed with free entertainment and activities (that’s just how we roll), but now we’re going one better with our brand-new All Inclusive Food &amp; Drinks Bundles!<|}span><|}p>This is available on our Showtime Term-Time Midweeks &amp; Justin Fletcher breaks.<|}span><|}p>&nbsp;<|}p>WHAT'S INCLUDED?<|}strong><|}span><|}p>All Inclusive Drinks: E<|}strong>njoy all inclusive alcoholic drinks, soft drinks and Costa Coffee* throughout your stay<|}span> Your choice of dining: <|}strong>Select from our fantastic dining options to suit your taste and budget<|}span><|}p>&nbsp;<|}p>HOW TO ADD TO YOUR BOOKING<|}strong><|}span><|}p>Simply add during check-out when booking your break<|}span> Already booked? You can add to an existing booking via My Butlin's<|}span><|}p>&nbsp;<|}p>*Costa from our ‘Proud to Serve’ venues – excludes main Costa and Express Machines.<|}span><|}p>&nbsp;<|}p>Want to explore all of our All Inclusive Bundles, what's included and find out even more? Then click <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}food-and-drink|}all-inclusive-bundles">here<|}span><|}a>!<|}span><|}p>

DINING

How can I add a discount or offer code?<|}u><|}strong><|}span><|}p>If you have received an offer code you'd like to use when making a booking online you can enter it at the start of the booking process. At the start of our 3-step booking process you'll be asked to choose the date and resort you'd like for your break, then the number of guests attending and their ages and thirdly the type of accommodation. Near the end of your quote, it will give a break down of everything you have selected, and under 'discount' you will be prompted to enter your offer code. Once you've entered the code simply click the 'apply offer' and the discount will be added to your booking and will display on the break summary page just before finalising your break. Please note offers can be applied to new bookings only, we are unable to add offers or promotional codes to an existing booking.<|}span><|}p>&nbsp;<|}p>Butlin's offers exclusive discounts for a wide range of companies and organisations for their employees and members in the UK. You'll be able to obtain your company's Q code from your employer and to use this unique discount code, simply go to www.butlins.com|}PHC and then click 'Find a break'. &nbsp;From here you can enter your company Q number in the search bar and click the 'Check Q Number' button. Once the Q Number has been confirmed, your discount will be automatically taken off of your holiday cost at the completion of your quote.<|}span><|}p>&nbsp;<|}p>If you are booking with our team over the phone, please let them know what offer|}code you have towards the beginning of the call so that they can ensure that they include it on your booking.<|}span><|}p>&nbsp;<|}p>&nbsp;<|}p>Will I need all of my guest details at the time of booking?<|}u><|}strong><|}span> Yes! We will require all of your guests name, dates of births and addresses. You can do this online at the time of booking, or give our team these details if booking over the phone.<|}span><|}p>&nbsp;<|}p> How do I book adapted or accessible accommodation?<|}u><|}strong><|}span> We want to help find the perfect holiday for you and your family at Butlin's, and we understand that you may have some individual needs that need to be accommodated for in order for you to have a great time away.<|}span><|}p>&nbsp;<|}p>If you or a member of your party have disability requirements that are a necessity for you to be able to take a break and enjoy a happy holiday at Butlin's, it is essential that you let us know at the time of booking. We will do our very best to meet these requirements but would advise they cannot always be guaranteed.<|}span><|}p>&nbsp;<|}p>Please give us a call on 0330 100 9732 and one of our advisers can listen to your individual needs and help you plan your holiday. Opening times for this line are 9am-5pm, Monday to Saturday.<|}span><|}p>&nbsp;<|}p>To find out more about how we can support you during your break, click <|}span><a href="https:|}|}www.butlins.com|}help-contact|}disability-requirements">here<|}span><|}a>.<|}span> &nbsp;<|}span><|}p> Do your resorts host conferences or events?<|}u><|}strong><|}span> Yes we do!<|}span><|}p>Looking for a unique venue to host your next conference or event? You’ve come to the right place. We’ve been delivering memorable corporate events - from board meetings and team-building days to product launches and themed gala dinners - for nearly 10 years.<|}span><|}p>&nbsp;<|}p>But what makes us special? Apart from our spectacular venues, it’s the people that make us stand out. We’re in the business of smiles – it’s what we do – so you can expect exceptional, nothing’s-too-much-trouble service from an award-winning team. And we’ve got everything you need, including showstopping spaces, state-of-the-art facilities, mouth-watering menus, exciting activities, and comfortable accommodation - found all in one place.<|}span><|}p>&nbsp;<|}p>For more information on our events, or to contact us to arrange a visit to find out how you can turn your event into something unforgettable at Butlin’s, click <|}span><a href="https:|}|}www.butlins.com|}conferences-events">here<|}span><|}a>.<|}span><|}p> &nbsp;<|}span><|}p>How do I book an ESF break?<|}u><|}strong><|}span> ESF is a series of professionally organised youth football festivals that bring teams of all abilities together for a fantastic weekend of football and fun at various locations, including here at Butlin's.<|}span><|}p>&nbsp;<|}p>Although these weekends are hosted on a Butlin's resort, these are not Butlin's breaks and thefore are booked directly through ESF.<|}span><|}p>&nbsp;<|}p>For more information on ESF and how to book, please click <|}span><a href="https:|}|}www.footballfestivals.co.uk|}how-to-book|}">here<|}span><|}a>.<|}span> &nbsp;<|}span><|}p> I’ve been awarded a Family Fund grant, how do I book with it?<|}u><|}strong><|}span> When you are awarded a Family Fund grant you will get an award letter in the post. You can then give our team a call to check availability for dates, ask any questions about how to tailor your break to your family and make a booking, on 0330 102 5290. When you give us a call, let our team know that you have a grant through Family Fund.<|}span><|}p>&nbsp;<|}p>You can use part, or all, of your grant award towards your break. You can also use up to £100 of your grant on Butlin’s vouchers to spend whilst on your break in our shops, restaurants or bars.<|}span><|}p>&nbsp;<|}p>Things to note:<|}strong><|}span><|}p><ul><li>You must make a booking within six months of receiving your family break grant. If a booking has not been made within that time, or if there are any unused funds on your grant, these will be returned to Family Fund.<|}span><|}li><li>You can only book one unit of accommodation per break but you can spread the value of your grant across as many breaks as you like.<|}span><|}li><li>Your grant can only be used by the person whose name is listed against the grant.<|}span><|}li><li>You can use your grant on any Butlin’s family break. However, you can’t use your grant on one of our Butlin's Big Weekender breaks, or any event that is held at one of our resorts but not run by us (for example, Solus events).<|}span><|}li><|}ul>For more information about Family Fund grants at Butlin's, click <|}span><a href="https:|}|}www.familyfund.org.uk|}grants|}what-happens-after-ive-applied|}how-to-use-my-grant|}butlins|}">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>I have Tesco Clubcard Vouchers, how do I use them?<|}u><|}strong><|}span> You can use your Tesco Clubcard vouchers as either full or part payment towards a holiday with us. To do this you'll need to exchange your Clubcard vouchers for a Butlin's e-voucher by calling Tesco Clubcard rewards on 0808 100 0707 or visiting the Tesco Clubcard Website.<|}span><|}p>&nbsp;<|}p>You'll receive two e-mails as confirmation from Tesco with the second e-mail containing your Butlin's e-voucher number. Once you've received your e-voucher number, give our a friendly advisors a call at least 14 days before the start of your break on 0330 100 6648 and we can arrange everything for you.<|}span><|}p>&nbsp;<|}p>Your e-voucher number can only be used against the cost of your accommodation and cannot be used to pay for a dining plan or any additional extra such as activity passes. Your e-voucher also cannot be used towards the deposit for your break.<|}span><|}p>&nbsp;<|}p>For more information on how to use your Tesco Vouchers with us please click <|}span><a href="https:|}|}www.butlins.com|}help-contact|}tesco-clubcard">here<|}span><|}a>. Please note Tesco Vouchers can only be used for payment towards breaks and cannot be used for Day Visits.<|}span> &nbsp;<|}span><|}p> How can I book for a group of more than 20 people?<|}u><|}strong><|}span> If you're looking to celebrate or bring your whole family on a break, we have a dedicated groups team at every resort to help take the stress away from organising.<|}span><|}p>&nbsp;<|}p>For information and quotes on bookings with 20 guests or more please call our dedicated team on 0330 100 9732, they're open 9:00 am - 5:00 pm Monday to Saturday.<|}span> &nbsp;<|}span><|}p> What deposit is needed to book a Butlin's Family Break?<|}u><|}strong><|}span> If you book a family break more than 70 days before the start of your break, you can either pay the full amount or a deposit. If you book 70 days or less before the start of your break, you’ll have to pay in full at the time of booking.<|}span><|}p>&nbsp;<|}p>Standard Deposits:<|}strong><|}span><|}p>£30 per person, full balance due 70 days before break start date.<|}span><|}p>If you select Auto Pay it will be from £5 per person, full balance due 70 days before break starts.<|}span><|}p> Do I have to book for the whole break?<|}u><|}strong><|}span> Our family breaks are either 3 nights Friday to Monday, 4 nights Monday to Friday, or we offer 7 nights starting on either a Monday or Friday on selected dates.<|}span><|}p>&nbsp;<|}p>You can stay for less nights but will need to book and pay for the full duration of the break.<|}span><|}p>&nbsp;<|}p>To find out more about the breaks we offer, click <|}span><a href="https:|}|}www.butlins.com|}breaks">here<|}span><|}a>.<|}span><|}p>

HOW TO BOOK

What ID is needed for me to check in?<|}u><|}strong><|}span> The lead guest on your booking will need to bring their passport or Drivers Licence with them to be able to check in.<|}span><|}p>&nbsp;<|}p>Please note: <|}strong>You and members of your party who are 18 or over may be required to provide photographic identification (valid driving licence or passport) at any time during your stay. Also, at Butlin’s, we operate a “challenge 25” policy which means that you may be asked to produce identification if you appear under the age of 25, to prove that you can lawfully purchase alcohol.<|}span> What time can I arrive on resort and check into my accommodation?<|}u><|}strong><|}span> Here’s all you need to know to make sure you have a speedy and smooth arrival and check-in experience.<|}span><|}p>&nbsp;<|}p>You’ll receive an e-mail from 6pm the day before you arrive to confirm your arrival information, including your allocated arrival entrance.<|}span><|}p>&nbsp;<|}p>When you get to Butlin’s, you’ll need to head to your allocated arrival entrance. It’s really important that you arrive at the right arrival entrance to ensure a safe and easy check-in.<|}span><|}p>&nbsp;<|}p>Our team will direct you onto our drive through check-in, where your welcome pack and key card will be waiting for you. All you need is your booking reference number and photo ID ready to show our team.<|}span><|}p>&nbsp;<|}p>For more information on what to expect before you arrive on resort and check in, click <|}span><a href="https:|}|}www.butlins.com|}my-booking|}before-you-go">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>&nbsp;<|}p>Will I receive anything via e-mail before I arrive on resort?<|}u><|}strong><|}span> Of course! You’ll receive an e-mail from 6pm the day before you arrive to confirm your arrival information, including your allocated arrival entrance.<|}span> How do I get to your resorts?<|}u><|}strong><|}span> We know that once you've set off on your break with us you'll want to start having fun on resort as quickly as possible. To make this easier for you to plan your journey to our resorts we've got lots of information below depending on how you're arriving:<|}span><|}p>&nbsp;<|}p>CAR<|}strong><|}span> Bognor Regis<|}strong>: It's easy to get to Bognor Regis by car, with the resort just over an hour away from the M25 London orbital motorway and London Gatwick International Airport.&nbsp;<|}span> Minehead: <|}strong>Our resort is around an hour and 45 minute drive away from Bristol and a bit further at 3 hours away from Birminghham.&nbsp;<|}span> Skegness: <|}strong>It's easy to get to our Skegness resort by car and our resort is just over an hour away from Lincoln and 90 minutes away from Norfolk.<|}span><|}p>&nbsp;<|}p>TRAIN<|}strong><|}span> Bognor Regis: <|}strong>Our resort is roughly an hour away from London Victoria to Bognor Regis train Station. Some services require that you change at Barnham, so be sure to check with National Rail for times and fares. Bognor Regis Railway Station is very close to the town centre, and taxis can be hired from within Bognor Regis Train Station.<|}span> Minehead: <|}strong>Taunton Railway Station is the closest to our Minehead resort. To get to and from the resort, take Bus 28 from stop S3 which is located across the road from the main entrance.<|}span><|}p>Skegness: <|}strong>Our resort is around a 3 mile drive away from the Skegness train station and you'll be able to catch a bus directly from the train station to our resort at regular intervals in the day.<|}span><|}p>&nbsp;<|}p>COACH<|}strong><|}span> You're able to book a coach with National Express and you'll be dropped off conveniently at any of our resorts. You can find more information about travelling with National Express <|}span><a href="https:|}|}www.nationalexpress.com|}en">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>FERRY<|}strong><|}span> Bognor Regis: <|}strong>The closest ferry port to Bognor Regis is Portsmouth Harbour which is around 24 miles away, with the next closest port at Newhaven, approximately 42 miles away from resort.<|}span><|}p>&nbsp;<|}p>AIRPORTS<|}strong><|}span> Bognor Regis: <|}strong>Gatwick Airport is the nearest international airport, which is about an hour's drive from Bognor Regis, and has a regular train service that runs from the airport to Bognor Regis. Next closest airports are Bournemouth Airport at around 67 miles away from Bognor Regis and Southampton Airport which is only 38 miles away.&nbsp;<|}span> Minehead: <|}strong>If you're flying into us, the nearest major airport is Bristol Airport which is around a 90 minute drive away from our Minehead resort.<|}span> Skegness: <|}strong>If you're arriving by air, the nearest airport is Humberside Airport and is around a 15 minute drive from our Skegness resort.<|}span><|}p>&nbsp;<|}p>&nbsp;<|}p>Do I have to book my shows and activities before my break?<|}u><|}strong><|}span> 4 weeks (28 days) before your break starts, the lead booker will be able to start booking shows and activities for their whole party from 10:30 am via the Butlin's app or <|}span><a href="https:|}|}planmyday.butlins.com|}">Plan My Day<|}span><|}a> (https:|}|}planmyday.butlins.com|}). If you’ve booked an Early Access VIP pass, the lead booker will be able to book shows and activities 3 days earlier (21 days).<|}span><|}p>&nbsp;<|}p>We want to ensure that you enjoy all the activities we have on offer throughout your break. When booking free activities in advance, we ask that you only book one activity per person (of the same activity, for example football coaching) this is to ensure that, where possible, everyone on the resort gets to try as many of our unique activities as possible. If you would like the opportunity to take part in the same activity on more than one occasion, please look for further availability nearer the date and time of the event.&nbsp;<|}span><|}p>&nbsp;<|}p>&nbsp;<|}p>How do I amend my booking?<|}u><|}strong><|}span> You can make an amendment to your booking up to 4pm the day before your break begins. We're able to change names on your booking (other than the lead guest) up until 11am on the day of arrival.<|}span><|}p>&nbsp;<|}p>To make an amendment to your booking, please get in touch with us via phone on 0330 100 6649, or log in to My Account to view your booking, request a confirmation. plus, make a payment, add and remove dining or passes and add guest details.<|}span><|}p>&nbsp;<|}p>If something's come up and you need to change the date of your break, we would need 70+ days notice for this and we're happy to move your holiday to any other date within the same calendar year, subject to availability. If the cost of your break is higher you will need to pay the difference and our friendly team will help you find the best option.<|}span><|}p>&nbsp;<|}p>Please note that there is a £20.00 admin fee to make changes to your booking over the phone with our team.<|}span><|}p>&nbsp;<|}p>&nbsp;<|}p>How do I enhance my break?<|}u><|}strong><|}span> Love getting that little bit extra? Thought so. That’s why we’ve got a whole host of exciting add-ons that’ll make your already action-packed holiday even more special. For a small upfront cost, take your break to the next level and make the most of everything our resorts have to offer (and just a little bit more) with our great-value passes.<|}span><|}p>&nbsp;<|}p>Whether you’re feeling crafty or fancy an adrenaline-fuelled adventure, you and your family can get stuck in AND save money – it’s a win-win! You pick the pass, we’ll provide the fun.<|}span><|}p>&nbsp;<|}p>Tokens<|}strong><|}span> Our activity centre in Bognor Regis is NOW OPEN, so now’s the time to grab your Activity Tokens (our new digital currency) and power up your PLAYXPERIENCE.<|}span><|}p>Explore prices &amp; whats included <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}extras|}tokens">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>Early Access VIP<|}strong><|}span> Fancy feeling like a VIP? Thought so! That’s why we’re rolling out the red carpet to give you the star treatment with our Early Access VIP passes.<|}span><|}p>Explore prices &amp; whats included <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}extras|}early-access-vip-pass">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>All Action Pass<|}strong><|}span> Ready, steady, go! If you’re after some non-stop family fun, then grab yourself an All-Action Pass from just £20. In between shows, practise your putt on the Adventure Golf course, challenge your family to a Go-Kart race or see how high you can jump on the Bungee Trampolines – it's time to turn those energy levels right up!<|}span><|}p>Explore prices &amp; whats included <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}extras|}all-action-pass">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>Early Check-In &amp; Late Check-Out<|}strong><|}span> Fancy starting your break sooner? Now you can with early check-in. There’s so much to pack in, so ditch the bags - your break has begun!<|}span><|}p>Saying goodbye is hard, so why not extend your stay with late check-out. Enjoy relaxing in your room a little longer or squeeze out every last drop of fun!<|}span><|}p>Explore prices &amp; whats included <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}extras|}early-check-in-late-check-out">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>All-Inclusive Drinks<|}strong><|}span> Forget those ‘can I have another…?’ moments, this package means your drinks are pre-paid and hassle-free! Simply show your wristband, then sip back and relax without reaching for your wallet.<|}span><|}p>Explore prices &amp; whats included <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}food-and-drink|}all-inclusive-drinks-package">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>Dining Plans<|}strong><|}span> Don't fancy cooking and then doing the washing up? Leave that to us! Our four Dining Plans are designed with you and your family in mind. Whether you love the variety of a buffet, or want to dine in a different venue each day of your Butlin's break, our plans offer complete flexibility so you can choose the one that works best for you all.<|}span><|}p>Explore prices &amp; whats included <|}span><a href="https:|}|}www.butlins.com|}discover-butlins|}food-and-drink|}dining-plans">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>Upgrading Your Accommodation<|}strong><|}span> Finding the right accommodation for you is essential to you getting the most out of your break. Thinking of upgrading your booking? Give our team a call on 0330 100 6649 so we can talk you through all of the options and find the right accommodation to suit you and your family!<|}span><|}p>

Before You Arrive

Where do I go to check in?<|}u><|}strong><|}span> Your room number, check in time and allocated arrival entrance can be found in the wallet section of the app and on the e-mail we sent you from 6pm the evening before you arrive.<|}span><|}p>&nbsp;<|}p>The information given above will let you know where to head to once you've arrived on resort to check in and collect your Welcome Pack.<|}span><|}p>&nbsp;<|}p>&nbsp;<|}p>Do you have parking on resort?<|}u><|}strong><|}span> We offer complimentary parking for all of our guests staying at Butlin's. The location of parking spaces cannot be reserved. All three hotels at Bognor Regis resort offer their own car parks and Bayside apartments at Minehead have their own dedicated car park too Please note: The location of parking spaces cannot be reserved.<|}strong><|}span> &nbsp;<|}span><|}p> Do you have luggage trolleys on resort to help with my bags?*<|}u><|}strong><|}span> You'll find multiple trolley bays around our Bognor Regis resort, near accommodations and our check-in venues to help you get your bags to your accommodation.<|}span><|}p>*Bognor Regis only<|}span><|}p>&nbsp;<|}p> What can I do on resort until check in if I’m early?<|}u><|}strong><|}span> Once you're on resort the fun can begin, even if your accommodation isn't quite ready for you yet! Head over to our fairground and whiz around on the dodgems, take a dip in the pool or catch one of our must see shows!<|}span> &nbsp;<|}span><|}p> Is there somewhere we can leave our luggage when we arrive?*<|}u><|}strong><|}span> We know that as soon as you arrive on resort you'll want to start having fun straight away!<|}span><|}p>&nbsp;<|}p>Whilst you're waiting to check in to your accommodation why not leave your luggage with our friendly team at Guest Services who will keep your possessions safe and sound whilst you and your family explore and enjoy our facilities.<|}span><|}p>&nbsp;<|}p>Our left luggage service is open until 5pm on check in days and is included in the cost of your break.<|}span><|}p>*Bognor Regis and Minehead resorts only<|}span><|}p>&nbsp;<|}p>&nbsp;<|}p>I've arrived on public transport, where do I go now?<|}u><|}strong><|}span> Do you plan to arrive by public transport? To ensure a speedy check-in, please take note of what you need to do at each of our resorts:<|}span><|}p>&nbsp;<|}p>Bognor Regis:<|}strong> Please email bgarrivals@butlins.com with your booking ref, arrival date and name so we can make sure your welcome pack is ready and waiting for you at the right location. See you soon! Please note: If you are staying in one of our hotels, you’ll be able to check in at your Hotel Reception.<|}strong><|}span><|}p>&nbsp;<|}p>Minehead:<|}strong> You'll need to head to the West Entrance, where our team will be ready to direct to your check-in location.<|}span><|}p>&nbsp;<|}p>Skegness:<|}strong> You'll need to head to the Main Entrance, where our team will be ready to direct to your check-in location, Green Baize. All Maple Walk guests, please head to the Day Visit and Caravan Village entrance. So we can ensure your welcome pack is at the correct location, and for a speedy check-in please let us know by emailing us with your Booking reference, arrival date and name - SKarrivals@butlins.com.<|}span><|}p>

When you first arrive

Where can I find out the opening times for venues and activities during my break?<|}u><|}strong><|}span> Closer to the time of your break, if you download our Butlin's App or visit our <|}span><a href="https:|}|}www.butlins.com|}my-booking|}before-you-go">Before You Go<|}span><|}a> page on our website, you'll be able to see the opening and closing times for our venues and activities throughout your break.<|}span><|}p> What time are the acts during my break?<|}u><|}strong><|}span><|}p>Closer to the time of your break, if you download our Butlin's App or visit our <|}span><a href="https:|}|}www.butlins.com|}my-booking|}before-you-go">Before You Go<|}span><|}a> page on our website, you'll be able to see what times acts are appearing throughout your break.<|}span> &nbsp;<|}span><|}p> Can I get groceries delivered to your resort?<|}u><|}strong><|}span> If you'd like to get stocked up with supplies for your break with us you can have your groceries delivered to you at our resorts. Simply provide the applicable address to your grocery provider when placing your order:<|}span><|}p>&nbsp;<|}p>Butlins Bognor Regis: <|}strong>Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ&nbsp;<|}span> Butlins Minehead:<|}strong> Warren Rd, Minehead TA24 5SH Butlins&nbsp;<|}span> Skegness: <|}strong>Roman Bank, Skegness, Lincolnshire PE25 1NJ<|}span><|}p>&nbsp;<|}p>Deliveries can be accepted at the resort gates, you'll just need to pop down to the entrance and collect your shopping.<|}span> &nbsp;<|}span> What do I do if I’ve lost my wristband or key card?<|}u><|}strong><|}span> If you've lost or misplaced your key card, or locked yourself out of your accommodation, call the number in your Welcome Pack or speak to our team via our Butlin's app, and one of our team will come to you and help you access your accommodation.<|}span><|}p>&nbsp;<|}p>If you lose your wristband you need to pop into Guest Services there is a charge for a replacement.<|}span> &nbsp;<|}span> Who do I contact if something is broken in my accommodation?<|}u><|}strong><|}span> Even though we'll do all we can to give you a fantastic break, things do sometimes go wrong. If something isn't working in your accommodation quite as it should, please call the number within your Welcome Pack or call the below number for the resort you're staying at, and one of our team will come to you so we can try to put things right so you can get back to enjoying your break.<|}span><|}p>Skegness: <|}strong>0330 102 5278<|}span> Minehead: <|}strong>0330 102 5289<|}span> Bognor Regis: <|}strong>0330 102 5283<|}span> &nbsp;<|}span><|}p> If I have any concerns during my break and need to speak to someone, who do I contact?<|}u><|}strong><|}span> Even though we will do all we can to give you a fantastic break, things do sometimes go wrong.<|}span><|}p>&nbsp;<|}p>Here is what to do if you need to complain:<|}span><|}p>If you are on resort and have any concerns, please contact the Guest Services Team, who will endeavour to help you immediately so that you can enjoy the rest of your stay. Their details can be found within your welcome pack and the ‘Out of Hours’ contact number can be found on the back of your key card. If we know of your concerns, we would love the opportunity to try and put things right for you.<|}span><|}p>&nbsp;<|}p>If you do not give us the opportunity to resolve the problem locally, by reporting it whilst on resort, we may not be able to deal positively with any feedback on your return. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns.<|}span> If someone in my family is feeling unwell during our break, who should we contact?<|}u><|}strong><|}span> If you're feeling unwell, please head back to your accommodation and notify a team member via the Butlin's app or on the number in your Welcome Pack as soon as possible.<|}span> &nbsp;<|}span> How do I connect to your Wi-Fi?&nbsp;<|}u><|}strong><|}span> We know how important it is to share your family memories and holiday snaps, so to help you stay connected during your break at Butlin's, we've got two WiFi options available for you to choose from:&nbsp;<|}span><|}p>&nbsp;<|}p>Free Essential WiFi<|}strong><|}span><|}p>300MB data allowance a day Ideal for basic internet access, including sending and receiving emails, general browsing and access to social media &nbsp;Not ideal for guests looking to stream videos. No cost.<|}span><|}p>&nbsp;<|}p>Premium WiFi<|}strong><|}span><|}p>20GB data allowance a day &nbsp;Ideal for guests wanting to live stream TV, download films, and watch videos &nbsp;Each WiFi package covers up to 4 separate devices &nbsp;£15 for a 3 or 4 night break, £25 for 7 nights<|}span><|}p>&nbsp;<|}p>Premium WiFi can only be purchased through your device once you arrive on resort. To access your free essential wifi go to the settings on your phone, look for local WiFi connections and then select us.&nbsp;<|}span> &nbsp;<|}span> What time do I need to check out of my accommodation and leave the resort?<|}u><|}strong><|}span> Check out is no later than 10:00am. However, you and your family are welcome to stay and enjoy yourselves on resort until 11:00 am.<|}span><|}p>&nbsp;<|}p>Saying goodbye is hard (we know, we don’t want it to end either!) so why not extend your stay with late check-out at 12pm (usually 10am)?<|}span><|}p>&nbsp;<|}p>For just £20 per room, you and your family can squeeze out every last drop of fun with one more dip in the pool.<|}span><|}p>&nbsp;<|}p>Interested? Check availability via My Account or by giving our team a call on 0330 100 6649 before 4pm the day before your break begins (subject to availability).<|}span><|}p>&nbsp;<|}p>When leaving resort there's no need to pop in and check out with us, simply drop off your key cards in the drop off boxes located around the resort and at the resort exit.<|}span> Where is the closest hospital to the resort?<|}u><|}strong><|}span> Below are the closest hospitals to each of our resorts:<|}span><|}p>Minehead: Minehead Community Hospital<|}span> Skegness: Skegness and District General Hospital<|}span> Bognor Regis: Bognor Regis War Memorial Hospital<|}span><|}p>&nbsp;<|}p>However, if it's an emergency, please call 999 as usual (as the emergency services will make us aware of the situation so we can provide extra support).<|}span> Do you accept cash|}contactless on resort?<|}u><|}strong><|}span> Of course! We accept both cash and contactless payments on all three of our resorts, although contactless is preferred and the limit is £100 across the resort.<|}span> How can I contact the Hire Shop?<|}u><|}strong><|}span> Don't worry if something you need isn’t included in your accommodation. Essentials are available to hire from our Hire Shop, including pushchairs, hairdryers and more!<|}span><|}p>&nbsp;<|}p>For more information on prices and what's available to hire please contact the resort you're visiting below:<|}span><|}p>Bognor Regis:<|}strong> 01243 810077<|}span> Minehead: <|}strong>01643 703331 ext 5555<|}span> Skegness: <|}strong>01754 614408<|}span><|}p>&nbsp;<|}p>When you give our Hire Shop team a call, they will be able to check the availability to reserve your chosen item and let you know what time to pop in and collect it.&nbsp;<|}span> Can I book another break whilst I’m still on resort?<|}u><|}strong><|}span> Of course you can, in fact we'd love it if you did!<|}span><|}p>&nbsp;<|}p>We have a Holiday Booking Shop at each of our resorts where our Butlin's experts are on hand to help you plan your next trip! You’ll have a choice of the best accommodation, access exclusive savings that are only available on resort plus much more! Pop in and see us today.<|}span><|}p>&nbsp;<|}p>Find the Holiday Booking Shop in the Skyline Pavilion at Bognor Regis, the Boardwalk at Minehead, and Discover Butlin's in the Skyline Pavilion at Skegness.<|}span><|}p>&nbsp;<|}p>You can find out more about our Holiday Booking Shops by clicking <|}span><a href="https:|}|}www.butlins.com|}about-us|}hbs">here<|}span><|}a>.&nbsp;<|}span><|}p>

During your break

I’ve returned from my break, how do I give feedback?<|}u><|}strong><|}span> Even though we will do all we can to give you a fantastic break, things do sometimes go wrong.<|}span><|}p>&nbsp;<|}p>Here is what to do if you need to complain:<|}span><|}p>If your break is over and you are still unhappy, please write to us within 28 days of your break ending to <|}span><a href="mailto:feedback@butlins.com">feedback@butlins.com<|}span><|}a><|}p>&nbsp;<|}p>The email must be from the Lead Guest, as you are the person we made this agreement with. We will request Lead Guest permission, if we receive a complaint from another member of your party.<|}span><|}p>&nbsp;<|}p>Please include your Booking Reference number on your email, along with any supporting documentation that you think will help us deal with your complaint.<|}span><|}p>&nbsp;<|}p>Once received, we will send you an acknowledgment and aim to resolve your complaint within 14 days.<|}span><|}p>&nbsp;<|}p>If you do not give us the opportunity to resolve the problem locally, by reporting it whilst on resort, we may not be able to deal positively with any feedback on your return. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns.<|}span><|}p>&nbsp;<|}p>Please note, we are unable to carry out a full investigation into any complaint received after 28 days, due to changes that are made at the resorts.<|}strong><|}span> &nbsp;<|}span><|}p> Who do I contact if I've left something on resort?<|}u><|}strong><|}span> Have you left something behind with us on resort? Not to worry, we'll be more than happy to help try to locate and safely return your property to you.<|}span><|}p>&nbsp;<|}p>Within your e-mail to our team, please include the below:<|}span><|}p><ul><li>Full description of what you have lost and where<|}span><|}li><li>Your full name<|}span><|}li><li>Booking Reference number (this can be found on your holiday confirmation)<|}span><|}li><li>Where you were staying whilst on resort<|}span><|}li><li>Telephone number we can reach you on.<|}span><|}li><|}ul>&nbsp;<|}p>Bognor Regis: <|}span><a href="mailto:bognorlostproperty@butlins.com">bognorlostproperty@butlins.com<|}span><|}a><|}p>Minehead: <|}span><a href="mailto:Lostproperty.minehead@butlins.com">Lostproperty.minehead@butlins.com<|}span><|}a><|}p>Skegness: <|}span><a href="mailto:SkegnessLostproperty@butlins.com">SkegnessLostproperty@butlins.com<|}span><|}a><|}p>&nbsp;<|}p>We do our very best to reunite our guests with any lost property, providing us with the above information will be able to help us in reuniting the item(s) to yourselves. We will only contact you back if we have found the item(s) to arrange postage and packaging.<|}span><|}p>&nbsp;<|}p>We keep our lost Property for 10 days, after which it is either disposed of or donated to raise funds for our chosen charity which is Great Ormond Street Hospital.<|}span><|}p>&nbsp;<|}p>Minehead-specific process (courier collection)<|}u><|}strong><|}span> If we locate your item, our team will reply to you. At Minehead, guests are asked to arrange their own courier service for collection. Items will be securely packaged by our team and transferred to Stores Department for release to your courier on an agreed date (usually Mondays). This avoids delays with processing payments and ensures a faster, more convenient return process.<|}span><|}p>&nbsp;<|}p>I’ve not long got home but want to book again, do you offer additional discounts?<|}u><|}strong><|}span> Yes, we do!<|}span><|}p>&nbsp;<|}p>We hope you enjoyed your recent stay with us and would love to welcome you back! Why not plan your next break now?​<|}span><|}p>&nbsp;<|}p>Booking another break not only adds excitement for you and your family, but it also comes with great benefits. The earlier you book, the better the price!<|}span><|}p>&nbsp;<|}p>How to apply online:<|}strong><|}span><|}p><ul><li>Add your desired break to your basket<|}span><|}li><li>In your basket, you'll see an option to add your On Resort discount - enter your surname and booking reference of your most recent booking (you can find this in My Account)<|}span><|}li><li>The discount will be applied to your booking and you can continue in the booking process<|}span><|}li><|}ul>&nbsp;<|}p>How to apply over the phone:<|}strong><|}span><|}p><ul><li>Give our team a call on 0330 100 6648 between 9m and 7pm&nbsp;<|}span><|}li><li>Let the team know you've recently returned from a break and give them the booking reference of your most recent booking<|}span><|}li><|}ul>Please note: Your discount is valid for 30 days after the last day of your break.<|}strong><|}span><|}p>

AFTER YOUR BREAK

Do you have a drugs and alcohol policy?<|}u><|}strong><|}span> To ensure the safety, wellbeing and enjoyment of all of our guests, you are not allowed to bring excessive quantities of alcohol onto our resort. The quantity that is deemed excessive will be at the absolute discretion of the resort team. If you do bring or try to bring excessive quantities of alcohol onto the resort, then we will remove it from you and return it at the end of your break. If you repeatedly try to break this rule, then we reserve the right to cancel your booking without refunds.<|}span><|}p>&nbsp;<|}p>At Butlin’s, we operate a “challenge 25” policy. The law has set a minimum age of 25 years for this policy and where it appears to the person selling the alcohol that the customer may be under the age of 25 years, ID can be requested. Because of this law, you may be asked to produce identification if you appear under the age of 25, to prove that you can lawfully purchase alcohol. We accept passport or driving licence only; any other form of identification, such as PASS cards won’t be accepted. Butlin’s reserves the right to refuse the sale of alcohol to an adult if they’re accompanied by someone who we believe is under the age of 18 without ID.<|}span><|}p>&nbsp;<|}p>We have a zero-tolerance policy on illegal drugs. If you take or are in possession of illegal drugs or any other illegal substance, we will ask you to leave the resort, without refund.<|}span> &nbsp;<|}span><|}p> Can I smoke at Butlin’s?<|}u><|}strong><|}span> There’s no smoking of vaporisers, e-cigarettes and tobacco in any of our public buildings or accommodation, and we do our best to make sure guests do not smoke in these areas. Smoking in your accommodation will incur a £75 cleaning fee. We do have outdoor smoking areas, and these are clearly signposted.<|}strong><|}span> &nbsp;<|}span><|}p>&nbsp;<|}p>Do you allow pets at Butlin’s?<|}u><|}strong><|}span> We do not accept any pets at Butlin's except for assistance animals when supporting documentation is provided.<|}span><|}p>&nbsp;<|}p>We do accept accredited guide dogs and emotional support animals but we do ask that you let us know before your break commences. Our Specialist team can support you with any questions or queries you may have about the facilities and appropriate accommodation that will suit you and your animal's needs. This does mean we can’t guarantee that we’ve never had any dogs in our accommodation.<|}span><|}p>&nbsp;<|}p>Please note that assistance dogs must adhere to the Terms and conditions relating to the dangerous dogs act.<|}strong><|}span> &nbsp;<|}span><|}p> Can an all-adult party attend a Butlin’s Family Break?<|}u><|}strong><|}span> To achieve a friendly, family atmosphere, we reserve the right to refuse or cancel bookings on our family breaks from:<|}span><|}p><ul><li>All-adult parties over maximum number of 4;&nbsp;<|}span><|}li><li>Large bookings, including bookings where four or more persons are aged predominantly 16-21<|}span><|}li><li>Solo travellers unless linked to a family or friends booking.<|}span><|}li><|}ul>&nbsp;<|}p>On family breaks, if there is anyone under the age of 21 in your booking group, the lead guest must be a minimum age of 21. We reserve the right to contact you to discuss the break contents if we feel it may not be suitable or suit your break expectations.<|}span> &nbsp;<|}span> Do I need to bring any ID with me on my break?<|}u><|}strong><|}span> The lead guest on your booking will need to bring their passport or Drivers Licence with them to be able to check in.<|}span><|}p>&nbsp;<|}p>Please note:<|}strong> You and members of your party who are 18 or over may be required to provide photographic identification (valid driving licence or passport) at any time during your stay. Also, at Butlin’s, we operate a “challenge 25” policy which means that you may be asked to produce identification if you appear under the age of 25, to prove that you can lawfully purchase alcohol.<|}span> &nbsp;<|}span><|}p> Can I book a break if I have a criminal record?<|}u><|}strong><|}span> We don’t knowingly allow any guest to use or visit our resorts who:<|}span><|}p><ul><li>Has an unspent criminal conviction;&nbsp;<|}span><|}li><li>Has an entry on a criminal register (including the sex offenders’ register);&nbsp;<|}span><|}li><li>Has any record of any order indicating antisocial behaviour, violence, abuse, public disorder or criminal damage or any other form of antisocial behaviour;<|}span><|}li><li>Is a convicted sex offender, subject to the notification requirements of the Sexual Offences Act 2003;&nbsp;<|}span><|}li><li>Is subject to a Risk of Sexual Harm Order or Child Abduction Notice.<|}span><|}li><|}ul>If you don’t disclose this information about yourself or any other member of your party, and it later becomes known to us, we reserve the right to cancel your booking and require that you, and the other members of your party, leave the resort, without refund.<|}span> &nbsp;<|}span> I can no longer go on my break, can I sell my holiday to someone else?<|}u><|}strong><|}span> You are not allowed to re-sell our breaks or act as an authorised agent.<|}span><|}p>&nbsp;<|}p>Along with this, you are not allowed to re-sell our wristbands. Anyone found to be offering the re-sale of wristbands prior to or during the break will lead to the booking being cancelled for both the individual involved and anyone associated to the booking, and refunds will not be granted. Wristbands can only be used by those that have purchased them and cannot be shared or gifted to others. If identified whilst on the resort, you will be asked to leave without a refund for any time missed on resort.<|}span><|}p>&nbsp;<|}p>If you are no longer able to attend your break, please get in touch with our team on 0330 100 6649 to discuss any options that are available.<|}span> &nbsp;<|}span><|}p> What do you mean by behavioural expectations?<|}u><|}strong><|}span> To ensure that a safe and secure environment is provided for all guests and team members, we ask that you please show consideration to others and treat people and our facilities with respect at all times. If you come to the resort and do any of the below (or we reasonably suspect you have done or might do any of the below), we’ll tell you to leave the resort immediately, with no refund.<|}span><|}p><ul><li>Take part in any illegal behaviour.<|}span><|}li><li>Take part in any unruly or excessive behaviour.<|}span><|}li><li>Carry out any antisocial behaviour (including excessive noise).<|}span><|}li><li>Bring any firearm, fireworks, illegal substances, offensive weapons, hazardous chemicals or any similar item to the site.<|}span><|}li><|}ul>These are standards that we expect from you from the moment you contact us, throughout your break, and during any post-break communications.<|}span><|}p>&nbsp;<|}p>Your dress and appearance must be suitable for a family environment. You must wear appropriate clothing (including a top and shoes) while inside all of the entertainment venues. If you are wearing clothing or have a tattoo which is indecent or likely to cause offence to other guests or team members, you will be refused entry to the entertainment venue and asked to get changed|}cover up your tattoo.<|}span><|}p>

BOOKING POLICIES

How can I make a payment?<|}u><|}strong><|}span><|}p>The easiest way to make a payment at any time, that's safe and secure is online via My Account. All you'll need is the booking reference, the postcode and surname of the person who made the booking. The debit and credit cards that we accept are Switch, Delta, Visa and MasterCard; to make a payment online please click <|}span><a href="https:|}|}www.butlins.com|}account|}payment-login">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>If you are booking your holiday within 70 days of arrival, the full payment will be required at the time of booking. If your booking is further in advance, we also offer a new more convenient way to pay for your Butlin's break called Autopay.<|}span><|}p>&nbsp;<|}p>To find out more about Autopay please click <|}span><a href="https:|}|}www.butlins.com|}help-contact|}autopay.">here<|}span><|}a>.<|}span><|}p>Please note: Any payments that are made over the phone with a member of our team will be subject to a £3 administration charge.&nbsp;<|}strong><|}span> Why can’t I pay for a last-minute break over the phone?<|}u><|}strong><|}span> We need to ensure that any last minute bookings are safe and secure, and therefore only accept payment for these via our website if the break begins within 28 days of you booking your holiday. This payment will be made through Verified by Visa.<|}span><|}p>&nbsp;<|}p>We completely understand if you prefer to book your break over the phone, and our team will be happy to put everything together for you, but they will ask you to finalise the booking by making payment on our website with the reference number they provide.<|}span> What’s AutoPay?<|}u><|}strong><|}span> Autopay is the new and easy way for you to pay for your Butlin's break.<|}span><|}p>&nbsp;<|}p>By choosing Autopay there will be no more worrying about remembering the deadline for your payments - all you need to do is place your deposit and the remaining balance is automatically split into manageable monthly payments.<|}span><|}p>&nbsp;<|}p>Autopay is great for planning your break in advance. Just choose the date the payments will be taken each month. Your final payment will be debited 10 weeks before your arrive.<|}span><|}p>&nbsp;<|}p>So all you need to do is sit back, relax and start looking forward to your break away with your family.<|}span><|}p>&nbsp;<|}p>To find out more about Autopay, click <|}span><a href="https:|}|}www.butlins.com|}help-contact|}autopay">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>&nbsp;<|}p>How do I update my card details?<|}u><|}strong><|}span> If the card that you have registered to make your automated payments is due to expire before the full payment term, it remains your responsibility to update your details before the expiry date. Failure to do this will result in missed payments from your agreement, if 2 payments are missed after the minimum deposit has been reached, we will remove the autopay service from your booking and your final balance will be required in full 70 days before the start of your holiday.<|}span><|}p>&nbsp;<|}p>You can update these details by making a payment (the minimum is £5) <|}span><a href="https:|}|}www.butlins.com|}account|}payment-login">here<|}span><|}a>.<|}span> Do you charge Admin Fees?<|}u><|}strong><|}span> We know that people’s needs change – and we want to give you the best break we can. So, if you decide to change your booking, we’ll try our best to meet your needs. Unfortunately, what you want may cost more or may not be available.<|}span><|}p>&nbsp;<|}p>There’s also a minimum £20 admin fee for any changes, unless: (i) the changes are made via your ‘My Account’ profile on our website; or (ii) you made a group booking (19+) and requested the change within 24 hours of making your booking. It may be possible for you to add more guests to a booking or change a name on the booking, but this will be subject to certain identification checks and name changes will also incur a £20 admin fee.<|}span> How do I know my online payment is secure?<|}u><|}strong><|}span> When making a payment online, you will be prompted to go through Verified By Visa which helps confirm the identity of the card holder when making an online purchase. By using this it makes the payment you make with us more secure.<|}span> If I cancel, will I receive a refund?<|}u><|}strong><|}span> We always hope that you don’t need to cancel your break booking but, if you do, please follow the below steps if you took our Butlin's Holiday Protection at the time of booking.<|}span><|}p>&nbsp;<|}p>To make a claim you'll need to email our Customer Care team at <|}span><a href="mailto:holidayprotection@butlins.com">holidayprotection@butlins.com<|}span><|}a> at least 48 hours before the start date of your break, then send in written proof, for example a court notification for jury service or a doctor's certificate, via recorded delivery of your reason for cancelling. We'll then write to you within 48 hours of receiving the documentation to let you know whether or not we can provide a refund. There will be a £50 for 2023 or £65 for 2024 per accommodation unit cancellation charge.<|}span><|}p>&nbsp;<|}p>To find out more about Butlin's Holiday Protection and what it covers, click <|}span><a href="https:|}|}www.butlins.com|}help-contact|}holiday-protection">here<|}span><|}a>.&nbsp;<|}span><|}p>&nbsp;<|}p>If you need to cancel your booking but you did not take out our Butlin's Holiday Protection, please call us as soon as you can on 0330 100 6649 between 9am and 7pm. Unfortunately, we will not issue a refund and you will need to claim back through your holiday insurance provider.<|}span> What happens if my payment fails or doesn’t go through?<|}u><|}strong><|}span> When making a payment online or over the phone, you will be made aware if your payment has failed, and you can try again. If the issue continues we would recommend contacting your bank to ensure that everything is in order on your account.<|}span><|}p>&nbsp;<|}p>Once you've spoken to your bank, if they have confirmed that everything is okay, it may be that we are having technical issues with our payment system, in which case we'd recommend giving it a couple of hours and then trying again.<|}span><|}p>&nbsp;<|}p>If you've opted for Autopay and your monthly payment doesn't go through, we will attempt again 7 days later. If the payment fails again, we will notify you by email that there is a problem with your payments, If you have made enough payments to take you above the standard deposit agreement, we will contact you to advise you that we are removing you from the automated payment scheme and your outstanding balance will be required 70 days before your break date starts.<|}span><|}p>&nbsp;<|}p>Please note: It is our guests responsibility to ensure that payments are made, and check that if they have taken Autopay that each month the money leaves their account.<|}strong><|}span> When is my balance due?<|}u><|}strong><|}span> For our family breaks we require full payment 70 days (10 weeks) before your break date.<|}span><|}p>&nbsp;<|}p>The fastest way to pay is on our Butlin's App, or via our website by clicking <|}span><a href="https:|}|}www.butlins.com|}my-butlins|}payment-login">here<|}span><|}a>.<|}span><|}p>&nbsp;<|}p>Remember you can pay-off as much or as little as you like, as long as the full balance is paid before the final payment date.<|}span> I have a Lowest Price Guarantee, how can I match today's lower cost?<|}u><|}strong><|}span> Breaks booked whilst on resort (at the Holiday Booking Shop, Discover Butlin's, Guest Services or Hotels) are covered by our Lowest Price Guarantee. This is also available if you have booked your break online or over the phone when we have a Lowest Price Guarantee offer running.<|}span><|}p>&nbsp;<|}p>If the same break is offered for sale at a lower price, subject to the terms and conditions below, guests will be eligible for a refund of the price difference.<|}span><|}p>&nbsp;<|}p>The refund is subject to the break being for the same resort, dates, duration, accommodation and number of guests, and there still being availability to book. &nbsp;Lowest Price Guarantee only covers the original break booked. Third-party promotions, for example newspaper offers where you collect tokens are excluded.<|}span><|}p>&nbsp;<|}p>If you have booked a break on resort, or have a Lowest Price Guarantee on your booking, and have seen your break at a lower price, please e-mail <|}span><a href="mailto:priceguarantee@butlins.com">priceguarantee@butlins.com<|}span><|}a> When e-mailing our team, please save a quote or send us a screen shot of the final booking page which shows a summary of the quote including accommodation and any dining plans or add ons. &nbsp;Please be aware that it can take up to 72 hours to receive a response from the team.<|}span><|}p>

PAYMENTS

FAQs | Butlin's

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FREQUENTLY ASKED QUESTIONS