Coronavirus Book With Confidence Guarantee
At Butlin's, we recognise that we are all living in unprecedented and uncertain times. Whilst no one knows when the Coronavirus pandemic will be over, we are sure that everyone needs something to look forward to. We have developed the Coronavirus Book With Confidence Guarantee to provide you, our guests, with reassurance over your holiday bookings.
The Guarantee is available free of charge and applies to all existing and new bookings for 2020 and 2021.
In the event of:
- You consider it unsafe to come on holiday due to the continuing threat of Coronavirus
- You are unable to travel due to sickness and/or isolation due to the Coronavirus outbreak
- UK Government restrictions on travel due to the Coronavirus outbreak
- The resort you have booked is closed due to the Coronavirus outbreak
We guarantee at any point within the ‘Guarantee Change Window’ (between 28 days and 3 days prior to arrival), you can:
- Transfer your holiday to new dates in 2020 or 2021
- If you don’t know your new dates, we will apply your original booking payment against a future holiday
- Cancel your booking and receive a full refund
Terms & Conditions
- The ‘Guarantee Change Window’ allows any transfer or cancellation within the period of 28 days and 3 days prior to arrival
- Should UK Government advice significantly change in the 3 days prior to arrival, we will reactivate the Guarantee for you
- All other booking terms and conditions remain unchanged
- If you choose to amend your holiday to different dates, should your new holiday be cheaper than your existing booking, you can choose to use the difference as part payment for a future holiday or have it refunded. Should your new holiday be more expensive, you will need to pay the difference - but you will not need to pay this until the balance is due
- If you choose to cancel your holiday, you can only do this by calling us
- The Coronavirus Book With Confidence Guarantee is available until further notice
- Butlin’s Holiday Protection is a separate offer and remains available at the same time as this Guarantee
- Bookings made through a newspaper promotion are not applicable to the Coronavirus Guarantee
Get our latest updates on the ongoing Coronavirus situation - including how it might affect you and how to get in touch - on our Coronavirus Updates page.
Lowest Price Guarantee
Find your break cheaper before you go and we'll refund the difference with our Lowest Price Guarantee offer.
2020 Breaks
from only£99per break
We can’t wait to welcome you back to our resorts. To give you extra reassurance, we have developed the Coronavirus Book With Confidence Guarantee - so why not start planning your next break now?
On sale now
2021 breaks
from only£120per break
Now is a perfect opportunity to get ahead and plan your 2021 holiday. And with our Coronavirus Book With Confidence Guarantee to give you extra peace of mind, there’s no better time to book your break.