Butlin's Promise Terms & Conditions
Lowest Price Guarantee: We promise you will pay the lowest price for your break. If the same break is offered for sale at a lower price at any time before you arrive on resort, you will be eligible for a refund of the price difference or a reduction in cost to meet the new price. The refund/reduction is subject to the break being for the same resort, dates, duration, accommodation, number of guests and any dining or add-ons you have included, along with there still being availability to book. The guarantee only covers the original break booked, applies to accommodation only and does not include our Dining packages. Excludes bookings made via The Sun Holidays, ESF, Tesco Clubcard and other third party agents or promotions. If you make amendments to your booking, this will void Lowest Price Guarantee (excluding name changes, address and contact detail changes).
Refunds: Full refund only applies within 28-3 days before your break. Any cancellations outside of these dates will be at normal cancellation terms and conditions. Amending your booking free of charge only applies within 28-3 days before your break in line with our coronavirus book with Confidence Guarantee. Coronavirus guarantee is subject to change and may be withdrawn at any time.
Deposits: From £10 per person deposit is only valid when using the auto-pay feature and applies to new bookings only when booking more than 70 days before break start date. Deposits are non-refundable and your final payment will be debited ten weeks before you arrive. Without Auto-Pay a £30 per person deposit will be required which is non-refundable and full balance must be paid ten weeks before break start date. For bookings made within 70 days of break start date, full payment is required.
The Coronavirus guarantee: The Coronavirus guarantee terms apply to guests from 26/12/21 (If you’ve purchased before this time your Terms & Conditions remain as they were when you booked). Our coronavirus guarantee allows you to transfer your break to another available date, no later than 12 months from the date of your cancelled holiday. If the cost of the holiday is more expensive you will need to pay the difference. If it is cheaper, we will refund you the difference. Or you can choose to take a Butlin’s holiday credit voucher which may be used up until 31st December 2022 towards the cost of any future break on sale. The Coronavirus guarantee may be activated if, pursuant to Government guidance, you or any of your party are required to self-isolate within the period of 28 days up to your break start date for any of the following reasons: You have tested positive (lateral flow or PCR) for Covid-19; or through published Government guidance you are advised to isolate during this time period. Please note that evidence of such positive result or notification may be required. Our Coronavirus guarantee allows you to cancel you break and request a refund or transfer your break within the period of 28 days and 3 days prior to arrival if the Government imposes travel restrictions or lockdown rules either where you live or at the Butlin’s resort where you have booked your holiday is located. The guarantee will be reactivated if the Governments advice changes significantly 3 days prior to arrival. As and when the Governments guidance changes then our Coronavirus guarantee will change to reflect this.