Butlin's Promise

Butlin's Promise

Ready to Butlin’s but worried it’s not the right time to book?

We know that flexibility and days filled with full-on-fun are exactly what our guests are craving right now - because we are too! So go all in and book your next break, knowing we’ve got you covered with a true 'Butlin’s Promise' that gives you both.

Every booking made is 100% risk-free. So why wait? If we can’t deliver the best break possible, or you need to cancel your stay for whatever reason, you’ll recieve a full refund with our Coronavirus Book with Confidence Guarantee - no questions asked!

Lowest Price Guarantee

Never pay a penny more with our price promise. If you see your break on sale for a lower price at any time after you book - we’ll give you the difference.

No Quibble Refunds

Get your money back if we have to cancel your break, government restrictions don’t allow, OR you no longer feel comfortable joining us. No questions asked.

Flexibility to amend

Change or move your break free of charge up to 3 days before you’re due to arrive. If your new break is more expensive, you’ll be asked to pay the difference.

Spread the cost

Deposits from only £10pp mean you can give your family something to look forward to at only a small upfront cost, and then pay the outstanding balance off later.
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Discover our breaks

Find and book your perfect family break knowing you've got our risk-free booking promise to protect you.
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Butlin's Promise Terms & Conditions

Lowest Price Guarantee: We promise you will pay the lowest price for your break. If the same break is offered for sale at a lower price at any time before you arrive on resort, you will be eligible for a refund of the price difference or a reduction in cost to meet the new price. The refund/reduction is subject to the break being for the same resort, dates, duration, accommodation, number of guests and any dining or add-ons you have included, along with there still being availability to book. The guarantee only covers the original break booked, applies to accommodation only and does not include our Dining packages. Third-party promotions are excluded. If you make amendments to your booking, this will void Lowest Price Guarantee (excluding name changes, address and contact detail changes). Refunds: full refund only applies within 28-3 days before your break. Any cancellations outside of these dates will be at normal cancellation terms and conditions. Amending your booking free of charge only applies within 28-3 days before your break in line with our Coronavirus book with Confidence Guarantee. For full Coronavirus Guarantee Terms & Conditions please visit. Deposits: From £10 per person deposit is only valid when using the auto-pay feature and applies to new bookings only when booking more than 70 days before break start date. Deposits are non-refundable and your final payment will be debited eight weeks before you arrive. Without Auto-Pay a £30 per person deposit will be required which is non-refundable and full balance must be paid eight weeks before break start date. For bookings made within 56 days of break start date, full payment is required. All offers are subject to promotional availability, may be withdrawn at any time and cannot be combined with any other offer or internet code except the 5% Premier Club loyalty discount. For full terms and conditions please visit butlins.com/terms. Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages. Butlins Skyline Limited, 1 Park Lane, Hemel Hempstead, Hertfordshire, HP2 4YL. Registered in England No. 04011665.

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