At Butlin's, we recognise that we are all living in unprecedented and uncertain times. Whilst no one knows when the Coronavirus pandemic will be over, we are sure that everyone needs something to look forward to. We have developed the Coronavirus Book With Confidence Guarantee to provide you, our guests, with reassurance over your holiday bookings.
The Guarantee is available free of charge and applies to all existing and new bookings for 2020 and 2021.
In the event of:
- You consider it unsafe to come on holiday due to the continuing threat of Coronavirus
- You are unable to travel due to sickness and/or isolation due to the Coronavirus outbreak
- UK Government restrictions on travel due to the Coronavirus outbreak
- The resort you have booked is closed due to the Coronavirus outbreak
We guarantee at any point within the ‘Guarantee Change Window’ (between 28 days and 3 days prior to arrival), you can:
- Transfer your holiday to new dates in 2020 or 2021
- If you don’t know your new dates, we will apply your original booking payment against a future holiday
- Cancel your booking and receive a full refund