How does AutoPay work? 

 

To begin, just pay a low deposit of £10 per person to secure your break. The remaining balance is spread out equally across regular monthly payments. This is worked out by dividing the remaining balance by how many months are left before your break. This means the further in advance you book your holiday, the lower each monthly payment will be.

 

Can I choose what date each month the payment is taken out?

 

Yes, you can. Although if you choose the 31st of each month, the payment will automatically come out on the last date, so we recommend opting for the 28th or the 1st to know exactly what date the payment will be taken. 

 

Can I change the date my monthly payment is made?

 

Yes, you can. If you’d like to change the date, you’ll need to call the team on 0330 100 6665.

 

How much deposit do I have to pay? 

 

Our regular deposits are £30 per person, but if you opt for AutoPay, its only £10 per person. 

 

Please note: If you use AutoPay, but do not make any monthly payments, you may have to make an additional payment to top up your deposit to the fullest rate. The remaining balance will still be due in full 10 weeks before your break start date.

 

I didn’t choose AutoPay when I first booked my break - can I choose to spread my payments monthly at a later date? 

 

Yes, you can. We want to make it as easy and convenient as possible for you to pay off before your stay. However, you will need to call our customer care team on 0330 100 6665 as this is not yet available to amend online.

 

If I amend my booking and the cost of the break changes, will this affect the monthly payments? 

 

Yes. If any changes to your booking (extra people, upgrades or adding any extras) affect the cost, the rest of the monthly payments will either rise or fall accordingly.

 

I missed a payment, does the balance recalculate so I pay a higher amount for the rest of the months? 

 

No. You’ll need to make a manual payment to bring your balance up to date before the next instalment is due. The quickest way to do this is at butlins.com/pay.

 

What if I make an additional payment with a different debit / credit card? 

 

That’s fine. 

 

However, please note that all future monthly payments will be taken from the most recent card you use. If you’d like to make a payment with a different card, you could always then make another payment of just £5 with your previous card at butlins.com/pay to ensure the future instalments come out of the card you want it to.

 

How can I update the card details? 

 

By making a payment (the minimum is £5) at butlins.com/pay.

 

If I pay off my balance early, will you still take the monthly payment? 

 

No. Once the amount owed is paid, no further payments will be taken.

 

I booked via a Travel Agent - can I benefit from AutoPay? 

 

As some travel agents have their own payment schedules, the benefit of AutoPay is currently only available to guests who book directly with Butlins.

 

Can I reduce my monthly payments? 

 

No. However, if you’re having difficulty making your scheduled payment please get in touch with one of the team on 0330 100 6665 who can run through your options with you.