Caravan Guests Terms & Conditions

1. Butlins is a family resort and in keeping with this caravans may not be let to persons under the age of 18 or to groups of the same sex. All bookings for any break that includes under 18’s should include a responsible adult who is at least 25 years of age. On all Adult Breaks, no one under the age of 18 will be allowed onto the resort. Guests are not permitted to spend more than 28 consecutive days at the Caravan Village.

2. Only the guests listed on the confirmation of booking may occupy the caravan accommodation. If any other person / persons are found in occupation, Butlins will terminate the contract, the guests and unauthorised persons will be asked to leave the resort immediately and refunds by Butlins will not be given.

3. Wristbands: As one of our safety measures, we operate a wristband policy on all breaks. These are issued to guests at check in. Wristbands must be worn at all times and shown when requested by Butlins personnel. Access to and from the resort and into venues will be denied if you are not in possession of a valid wristband. Should you lose your wristband, please contact the Guest Services Reception – there is a charge for any replacement wristbands issued.

4. Vehicles: Must be parked in allocated spaces. Only one car per caravan is permitted to park on the Caravan Park. Vehicles over 6-metres and over are also not permitted to park on the Caravan Park. No parking or driving on the grass is permitted. Cars are not permitted to be driven around the Resorts internal roads. All drivers must adhere to the Resorts 5mph speed limit. Entry and exit to the Resort and Lakeside Caravan Park can only be made through East Entrance. No vehicle larger than a 7-seater people carrier can be parked on the parking areas on Lakeside Caravan Park. No vehicle can be used for additional or alternative sleeping accommodation. No tents allowed. All vehicles are parked on Resort are at the owner’s risk.

5. Pets are not permitted on the Caravan Village without permission from both the caravan Owner and Butlins. Only 2 dogs per caravan are permitted and must not be left alone in a caravan for more than 2 hours. Please note: Certain breeds of dogs are not permitted on the Caravan Village and no dogs are allowed on the main resort, except assistance dogs. Please check in advance which dog breeds are not permitted. Dogs must be on a lead at all times. Butlins reserves the right to refuse any animal considered dangerous.

6. Ball games are to be played on the designated areas and not between caravans. Windbreaks may only be used during daylight hours.

7. Please do not litter the Caravan Village. Bin areas are provided and should be used for all refuse.

8. Minor alternations: Alterations such as the withdrawal of certain amenities, facilities, activities and entertainment may be made by Butlins for reasons beyond Butlins control.

9. Behaviour: Please show consideration to other guests and Butlins team members and treat the facilities with respect. Offensive or illegal behaviour and excessive noise will not be tolerated. If guests fail to comply with these rules, their contract may be terminated and they and their party will be asked to leave the resort immediately (without refunds). Contracts will also be terminated if Butlins has a reasonable suspicion that any guest has committed or intends to commit an offence.

10. Electrical appliances: Guests are advised not to bring electrical appliances to the resort. If guests do so, they use the equipment at their own risk.

11. Necessary co-operation: Butlins reserves the right to require that any guest be interviewed by us, on Butlins premises, to enable us to look into instances of damage or nuisance to Butlins property or guests. Any person who refuses to comply, without a reasonable excuse, will be treated as having terminated their contract. They and their party will then be asked to leave the resort immediately and refunds will not be given. We reserve the right of entry to our resort and the right to refuse entry to our resort without notice.

12. Weather: The availability of some outdoor facilities and entertainment may be affected by adverse weather conditions.

13. Filming and Photography: Due to the popularity of Butlins, we get requests from TV and other companies to film/photograph on resort, many of which we accommodate. We also take our own Butlins promotional photographs and films on the resort throughout the year. Please be aware that photographic shoots and/or filming may be in progress during your holiday and ensure that you are aware of the positioning of cameras at all times. We will not accept responsibility if, contrary to your wishes, you appear on film or in photographs.

14. Children: Children aged 8 years and under may not be left alone without full adult supervision. Services/facilities for children over 5 years old are not childcare facilities. Whilst every care is taken, children remain the responsibility of parents or guardians at all times, in all the facilities listed in the Butlins brochure.
Butlins will not accept bookings for parties with more than 6 children under 15 years old per adult. At least one adult must occupy each unit of caravan accommodation.

15. Damage to property: Please treat your caravan accommodation with care and respect. It may be inspected at the end of your holiday. You will be held responsible for any damage caused to Butlins property during your stay. Damage to your caravan may also result in the termination of the holiday with no compensation.

16. Health & Safety: For the safety and well-being of our guests, not all facilities are available to everyone and height restrictions do apply on all our rides and activities.

Splash Waterworld: In Splash Waterworld, all non-swimmers under 14 years and children aged 8 years old and under must be accompanied by an adult. Only competent swimmers may use certain flume rides. Please be aware that loose items, including goggles, bracelets and necklaces cannot be worn on the flumes.

Funfair: Restrictions and additional charges may apply on certain rides and other facilities. To meet certification requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained by specialist engineers. They may be closed at certain times for work to be carried out, please check with the resort. Rides are subject to weather conditions.

Contagious Diseases: Should Butlins become aware, or have reasonable grounds for suspicion, that a guest has contracted a contagious disease that has the potential to infect a large number of people quickly, they and their party will be required to leave the resort. If this is not possible, then restrictions will be placed upon their activities and movements in order to prevent the disease being transmitted to other guests. Butlins are unable to offer any refund in such circumstances and strongly recommend that guests obtain suitable holiday insurance prior to travel to cover any such eventuality.

17. Water Policy: Butlins operates an open water policy whereby all children must be supervised by an adult at all times around open water and under no circumstances go swimming in lakes, ponds or moats.

18. Throughout the year certain performances in venues may be ticketed to control the capacity going into the venue. On arrival at the Resort you should check with Guest Services if there are any ticketed events during your holiday. On Arena Breaks the main event will be ticketed and a charge will be levied. All tickets are subject to availability and booked through the owner in advance.

19. Proof of Age: may be asked for when buying alcohol on resort. The only accepted forms of ID are a photographic driver’s licence or passport.

Although all information is correct at the time of going to print, the management reserve the right to vary or delete any information or breaks without prior notice.