Caravan Guests Terms & Conditions

1. Butlins is a family resort and in keeping with this caravans may not be let to persons under the age of 18 or to groups of the same sex. All bookings for any break that includes under 18’s should include a responsible adult who is at least 25 years of age. On all Adult Breaks, no one under the age of 18 will be allowed onto the resort. Guests are not permitted to spend more than 28 consecutive days at the Caravan Village.

2. Only the guests listed on the confirmation of booking may occupy the caravan accommodation. If any other person / persons are found in occupation, Butlins will terminate the contract, the guests and unauthorised persons will be asked to leave the resort immediately and refunds by Butlins will not be given.

3. As one of our safety measures, we operate a wristband policy on all breaks. These are issued to guests at check in. Wristbands must be worn at all 􀆟mes and shown when requested by Butlin’s team. Access to and from the resort and into venues will be denied if you are not in possession of a valid wristband. Should you lose your wristband, please contact the Caravan Village Recep􀆟on – there is a charge for any replacement wristbands issued.

4. Vehicles must be parked in allocated spaces. No parking or driving on the grass is permited and cards cannot be used for addi􀆟onal or alterna􀆟ve sleeping accommoda􀆟on. No tents are allowed.

5. Pets are not permited on the main Butlin’s resorts. Caravan guests who wish to bring their (well-trained) pet dog should contact the resort to make arrangements and check resort informa􀆟on for pricing. Dogs are restricted to the Caravan Village and are not allowed onto the main Butlin’s resort. We don’t accept dogs listed under the Dangerous Dogs Act which are: Pit Bull Terrier, Dogo Argen􀆟no, Fila Brasileiro and Japanese Tosa. If you have a dog that’s noisy or behaving badly, we may ask you to take them away, so please keep your dog on a lead and make sure a responsible adult is looking a􀅌er it. Butlin’s reserves the right to refuse any animal considered dangerous. Guests are responsible that there dog should not foul in public areas of the Caravan village.

6. Ball games are to be played on the designated areas and not between caravans. Windbreaks may only be used during daylight hours.

7. Please do not litter the Caravan Village. Bin areas are provided and should be used for all refuse.

8. Minor alternations: Alterations such as the withdrawal of certain amenities, facilities, activities and entertainment may be made by Butlins for reasons beyond Butlins control.

9. Behaviour: Please show consideration to other guests and Butlins team members and treat the facilities with respect. Offensive or illegal behaviour and excessive noise will not be tolerated. If guests fail to comply with these rules, their contract may be terminated and they and their party will be asked to leave the resort immediately (without refunds). Contracts will also be terminated if Butlins has a reasonable suspicion that any guest has committed or intends to commit an offence.

10. Electrical appliances: Guests are advised not to bring electrical appliances to the resort. If guests do so, they use the equipment at their own risk.

11. Necessary co-operation: Butlins reserves the right to require that any guest be interviewed by us, on Butlins premises, to enable us to look into instances of damage or nuisance to Butlins property or guests. Any person who refuses to comply, without a reasonable excuse, will be treated as having terminated their contract. They and their party will then be asked to leave the resort immediately and refunds will not be given. We reserve the right of entry to our resort and the right to refuse entry to our resort without notice.

12. Weather: The availability of some outdoor facilities and entertainment may be affected by adverse weather conditions.

13. Filming and Photography: Due to the popularity of Butlins, we get requests from TV and other companies to film/photograph on resort, many of which we accommodate. We also take our own Butlins promotional photographs and films on the resort throughout the year. Please be aware that photographic shoots and/or filming may be in progress during your holiday and ensure that you are aware of the positioning of cameras at all times. We will not accept responsibility if, contrary to your wishes, you appear on film or in photographs.

14. Children: Children aged 8 years and under may not be left alone without full adult supervision. Services/facilities for children over 5 years old are not childcare facilities. Whilst every care is taken, children remain the responsibility of parents or guardians at all times, in all the facilities listed in the Butlins brochure.
Butlins will not accept bookings for parties with more than 6 children under 15 years old per adult. At least one adult must occupy each unit of caravan accommodation.

15. Damage to property: Please treat your caravan accommodation with care and respect. It may be inspected at the end of your holiday. You will be held responsible for any damage caused to Butlins property during your stay. Damage to your caravan may also result in the termination of the holiday with no compensation.

16. Health & Safety: For the safety and well-being of our guests, not all facilities are available to everyone and height restrictions do apply on all our rides and activities.

Splash Waterworld: If you’re under 8 (or you can’t swim) and want to use Splash Waterworld, you must always be in the water with a responsible adult. One adult can be responsible for up to two children under 8 and must make sure that non-swimmers or beginners don’t go out of their depth. We also ask that everyone in and around the water does exactly what our team ask, because your safety is our number one priority. Only competent swimmers may use certain flume rides. Loose items, including goggles, cannot be worn on the flumes.

Funfair: Restrictions and additonal charges may apply on certain rides and other facilities. To meet certfication requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained by specialist engineers. They may be closed at certain times for work to be carried out. The operation of rides are subject to weather & height restrictions.

Contagious Diseases: If you identify that you are unwell before travelling to resort please contact the Caravan owner who will speak to Butlin's directly to look into alternative options. Once on resort, if you or a member of your party become unwell during your stay please make our team aware as soon as possible so that we can advise you of the best course of action. If we become aware, or have reasonable grounds to suspect, that you have contracted a contagious disease or illness that has the potential to infect many people quickly, you and your party may be asked to go home. If this is not possible, then restrictions will be placed upon your activities and movements to prevent the disease or illness being transmited to other guests.

17. Proof of age: Any persons under 18 years must be accompanied by someone over 18 years or will be refused admission. ID may be requested on arrival by team members. Accepted forms of ID are photographic driver’s license or passport. At Butlin’s, we operate a “challenge 25” policy. The law has set a minimum age of 25 years for this policy and where it appears to the person selling the alcohol that the customer may be under the age of 25 years, ID can be requested. Because of this law, you may be asked to produce identification if you appear under the age of 25, to prove that you can lawfully purchase alcohol. We accept passport or driving licence only; any other form of identification, such as PASS cards won’t be accepted. Butlin’s reserves the right to refuse the sale of alcohol to an adult if they’re accompanied by someone who we believe is under the age of 18 without ID.

19. Scooters and drones: We want you to have fun at the resort, but we need to ensure that we keep you safe. For that reason, we do not permit owners or guests to fly drones, use scooters or Electric scooters (excepting disability vehicles) anywhere on our resorts or Caravan Villages. Similarly, in line with legislation and in accordance with health and safety advice, we only permit the use of segways, hoverboards or balance boards if they are part of an organised, on-resort activity. Please note: If any guest is found using the equipment listed above, your break is at risk of cancellation, if asked to leave our resort you will not be refunded for the time lost on your stay with us.

Although all information is correct at the time of going to print, the management reserve the right to vary or delete any information or breaks without prior notice.