/.imaging/focalpoint/imageTitleOverlay/_WIDTH_x_HEIGHT_/dam/jcr:208d61e1-24a3-438f-a95a-ef596562590d/21396.jpg

GET IN TOUCH

Just a quick question? See our Frequently Asked Questions by clicking on the Message Bubble on the bottom left of this page, or you can also talk to a team member from there.

&nbsp;

&nbsp;

Existing bookings: &nbsp;If you need to add or remove dining, change your additional extras or change guest details, please log into your online account by <a href="https://holidays.butlins.com/sw/AccGotoMyAccount.do">clicking here</a> where there will be no admin charge to make changes. If you need to upgrade, add guests to your booking or to cancel, please call us on <a href="tel:0330 100 6649">0330 100 6649</a>.

&nbsp;

Our phone lines are open 9am to 7pm Monday to Friday and 9am to 6pm Saturday and Sunday. Please note: there is a &pound;20 admin charge to amend your booking over the phone and if cancelling then cancellation charges may apply.

 
&nbsp; 
Sales team to make a new booking: <a href="tel:0330 100 6649">0330 100 6648</a> - Our phone lines are open 9am to 7pm Monday to Friday and 9am to 6pm Saturday and Sunday (please note: our sales team are unable to help with changes to existing bookings).

 
&nbsp; 
Payments: the easiest way to make a payment is online at <a href="https://holidays.butlins.com/sw/MRetrieveBooking.do?siteSource=U%20FAMILY">butlins.com/pay</a> or through <a href="https://www.butlins.com/account/login">My Account</a>.

 
&nbsp; 
Groups of 20 or more: <a href="tel:0330 100 9732">0330 100 9732</a> &ndash; Open 9am &ndash; 5pm from Monday to Saturday.

 
&nbsp; 
Disability requirements and adapted accommodation: <a href="tel:0330 100 9732">0330 100 9732</a> &ndash; Open 9am &ndash; 5pm from Monday to Saturday. For more information, please visit the <a href="https://www.butlins.com/help-contact/disability-requirements">Disability Requirements page</a>.

 
&nbsp; 
Travel agents: <a href="tel:0330 102 5303">0330 102 5303</a> or Family Fund: <a href="tel:0330 102 5290">0330 102 5290</a> - Our phone lines are open 9am to 9pm Monday to Friday and 9am to 6pm Saturday and Sunday.

&nbsp;

Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages. 
&nbsp;

Need to contact us or have a question?

Holiday Protection

Butlin's Holiday Protection covers you against cancellation so you can book your break with peace of mind and reassurance.

Butlin’s Apps - help page

The easiest way to see your booking, make payments, plan your itinerary and more.

Discover the Butlin’s App

Autopay

Autopay is the new and easy way for you to pay for your Butlin's break. Plan in advance and pay for your break in manageable, monthly payments.

Tesco Clubcard

Exchange your Tesco Clubcard vouchers for exclusive savings on family breaks at Butlin's.

Wi-Fi on Resort

To help you stay connected during your break at Butlin’s, you can use our free Essential WiFi or choose to upgrade to our Premium WiFi for an additional cost.

Butlin&#39;s offer our Guests free WIFI services with device speeds up to 8Mbps. Enjoy general internet browsing, social media access and the majority of streaming services where coverage is available 24 hours a day with no download restrictions.

Is Wi-Fi included?

B-Serve App

Got an app-etite? Our B-Serve app allows you to order food and drink straight to your table on resort. Simply make a note of your table number, choose what you fancy and pay for it from the palm of your hand – our friendly team will do the rest. Download it in advance so you’re signed in and ready to order when you arrive. Easy!

Discover the B-Serve App

Disability Requirements

Contact us if you or a member of your party has any disability requirements, for example, restricted mobility or access requirements.

LOWEST PRICE GUARANTEE

Find your break cheaper before you go and we'll refund the difference with our Lowest Price Guarantee offer.

Butlin's Holiday Credit

You can now use your Butlin's Holiday Credit online! Here's a step by step guide on how to use your Butlin's Holiday Credit to book a new holiday online.

If you've got a question or would like to talk to someone, find our telephone contact numbers here.

Contact Us | Butlin's

tokens

holdingPage

accommodationPicker

We will be having some essential maintenance happening from 8pm today - 1pm Weds. During this time you will be unable to make any bookings, so don't miss out, get your break in the diary now! 

If you&#39;re ready to be entertained, then sign up to hear all about our exclusive offers, exciting resort updates, brand-new entertainment announcements and so much more.&nbsp;

Look out for our emails with all the exciting news and updates.

Need to contact us or have a question?

HOLIDAY PROTECTION

DISCOVER THE BUTLIN’S APP

AUTOPAY

TESCO CLUBCARD

IS WI-FI INCLUDED?

DISCOVER THE B-SERVE APP

DISABILITY REQUIREMENTS

LOWEST PRICE GUARANTEE

BUTLIN'S HOLIDAY CREDIT