Update: 24th February, 11am - Resorts reopening on 17th May

As per yesterday's announcement, we're planning on reopening our resorts on 17th May. For guests with breaks between 15th March and 16th May, as always, we’ll be in touch via email, SMS or letter to discuss your options. Find out more about your booking options here.

Update: 23rd February, 7.45pm - Resorts reopening on 17th May

Following the government announcement yesterday on the roadmap out of lockdown, we're excited to announce that we plan to reopen our resorts on 17th May.

We have a lot of guests to talk to who are booked between 15th March and 16th May - and to do this in the fairest way, we will do it in date order over three phases.

If you’re booked between 15th March and 28th March, you will receive an email from us tomorrow with a list of your options. We ask you to please wait for this email to arrive - please do not call or email us at this time.

If your break falls between 29th March and 16th May, please do bear with us. We'll be in touch as soon as we've worked through the previous phase of cancellations. Again, we ask you do not contact us at this time as our team work through guests in date order.

The stage is set and we're ready to welcome you all soon!

Update: 22nd February, 6.30pm

Following today’s announcement, we know many of you have questions and requests to move/cancel your breaks. 

 

We do ask for your patience as we go through the detail of the Prime Minister’s statement and ask you not to call at this time unless you have already been impacted by cancellations (we’re currently closed until the 14th March). 

 

We'll look to make a further announcement tomorrow, so please do bear with us. We know it's difficult waiting to hear and we thank you for your patience as our team work hard to process those impacted by our current cancellation period.

 

Due to the uncertainty around when we can reopen and how long it will take to get our resorts ready to welcome guests back, we’re sad to say we will be extending our closure to the 14th March.

As always, we’ll be in touch via email, SMS or letter to discuss your options.

Due to the uncertainty around when the current restrictions will be lifted, we've made the decision to extend our closure until the 28th February.

As always, we’ll be in touch via email, SMS or letter to discuss your options.

For those of you booked on breaks immediately after this date, we'll continue to update you via this web page, on our social media channels and email.

A big thank you to everyone for their patience and understanding as we work through what the latest announcement means for our upcoming breaks. Following the PM's latest update, we'll sadly be extending the closure of our three resorts to 14th February.

As always, we’ll be in touch via email, SMS or letter to discuss your options.

For those of you booked on breaks immediately after this date, we'll continue to update you via this web page, on our social media channels and email.

Update: 16th December, 6pm: Bognor Regis and Minehead resort closure for the remainder of 2020

Due to the number of areas moving into tier 3 following the latest government announcements, it is with great sadness that we will be closing our Bognor Regis and Minehead resorts from Friday 18th December, for the remainder of 2020.

We had hoped to remain open to provide our great Butlin’s festive breaks - but unfortunately, the increased number of areas under tier 3 restrictions has meant that it is sensible for us to close. More and more of our guests are now unable to stay due to travel restrictions, and for those who could attend, we could not guarantee the amazing experience that our guests have come to enjoy and would expect from us.

We understand that this will be very disappointing for you and your family, particularly during this time of year. We were very much looking forward to welcoming you to our resorts, but our priority is to keep you, our guest, and our team safe and healthy.

We'll be contacting guests affected in arrival order so please don't worry if we're delayed or your break is coming up very soon - we will get to everyone and your options will be protected.

Update: 14th December, 6.30pm: Latest government tier restrictions

Following today’s announcement from the government on London and selected areas of Essex and Hertfordshire moving into tier 3 from Wednesday, 16th December, we have the following update for our guests:

For guests travelling on Friday 18th December:
If you're coming from one of the affected areas announced today and are due to travel on Friday, please give us a call on 0330 100 6649 and we can move/process a refund for you.

For guests travelling on Wednesday 23rd December:
If you're coming from one of the affected areas announced today and are due to visit us on Wednesday 23rd December, please don’t call us at this time as we prioritise guests due this Friday. We’ll send you an email, SMS or letter over the coming days to discuss your options with you.

Please note that this doesn’t affect anybody currently on resort with us this week (Monday 14th – Friday 18th December).

We know that these continue to be uncertain times and we appreciate your patience as we work through the latest government guidance.

Update: 26th November, 3pm: Latest government tier restrictions

Skegness: Tier 3
It is with great sadness that due to Skegness falling into tier 3 and in line with the government guidance around the closure of hospitality venues, our resort will remain closed for all festive and New Year breaks up until the end of December.

If your break has been affected, you will receive an email, SMS or letter from us today asking you to fill in an online form to advise us of your preference, including a full refund. Please note, we will respond to everyone and we ask you to please not call at this time. 

Bognor Regis & Minehead: Tier 2
We’re happy to let you know our Bognor Regis and Minehead resorts will open from the 11th December. Our entertainment, pool and activities will run as planned and we can’t wait to welcome you for some festive fun! Due to new restrictions in place around our bars, there will be some changes to your break which you can find out more about here. We’ll also drop you an email when Plan My Day is open for your break.

If you're currently in a tier 3 area or fire-break lockdown, as per the government guidance, it is advised that you do not travel outside of your local area - therefore we ask that you do not travel to our resorts.

We know many of you have been waiting patiently for an update with regards to your break and we thank you again for your understanding.

Please visit the gov.uk website for the latest information on the tier restrictions.

Update: 24th November, 10am: Extended resort closure

Following the latest update from the government yesterday, we’re now working through the plans and what this means for Butlin’s. As we await further clarification from the government with regards to the tiered system, and due to the preparation needed to reopen our doors in just over a week, we’ve sadly made the decision to extend our closure period of all three resorts until Thursday 10th December.

We understand how disappointing this will be for you and your family, especially as this is the start of the festive season, however we wanted to give you as much notice as possible so that you can make alternative plans. We still have limited availability on our breaks starting from the 11th December that we’d love to welcome you back to and our team are here.

We'll email all lead guests impacted with your options, which will include a full refund or the chance to move your break to another time.

Update: 23rd November, 6.30pm: Latest government announcements

Following the latest update from the government today, we're now working through what this means for your break.

We understand it is frustrating waiting to hear - especially as our breaks mark the start of the festive season - and we will provide a further update as soon as possible.

Our phone lines and social channels are busy and as always, we appreciate your patience during this time.

Update 19 November 2020, 5pm: Cancellation of the Brass Band Festival

We recently wrote to guests attending the Butlin's Mineworkers Open National Brass Band Festival regarding increased safety measures.

It is now with a heavy heart that after looking at alternative ways to run the weekend under current guidelines, and with the added restrictions to allow for band rehearsals to take place, sadly it’s not possible to go ahead. Therefore, we’ve made the decision to cancel this break in 2021.

If your break has been affected, you will receive an email, SMS or letter from us asking you to fill in a form. Please note, we will respond to everyone.

Update 31 October 2020, 7.30pm: Temporary closure of all resorts

We understand that the latest news from the government will leave you feeling unsettled and worried, and we'd like to update you on our upcoming breaks.

Following this evening's announcement, we will sadly be closing from Monday 2 November until Thursday 3 December. If you're due to arrive with us on 2 November, please do not travel to our resorts. We know this will be disappointing and we’re here to make the process as easy as possible for you.

We'll email all lead guests impacted on Monday (2 November) with your options, which will include a full refund or the chance to move your break to another time.

If you’re currently on holiday with us, your break has not changed and you can continue your stay with us over the weekend.

Our phone lines and social media channels are extremely busy so we do ask you not to contact us at this time, and to wait for us to get in touch with you. We do very much appreciate your patience as we work through these latest cancellations. The safety of our guests and team will always be our main priority. We look forward to welcoming you all again very soon.

Please visit our Reopening Hub for all information on what to expect on your break once we are able to reopen.

Update 15 October 2020, 9.30am: Latest government Three Tier restrictions

We can confirm that our resorts are still currently open and our breaks are taking place as planned. All of our resorts are currently in a tier 1 area and therefore follow the rule of 6, and the 10pm curfew. We'll continue to update this page and our social channels should this information change.

If you're currently in a tier 1 area, you're still able to join us on your break but we ask that you follow the guidance from your local authority and adhere to the rule of 6 and the 10pm curfew.

If you're currently in a tier 2 area, you're still able to join us on your break but we ask that you follow the guidance from your local authority and adhere to the rule of 6 outside only, the 10pm curfew, and no mixing of households inside.

If you're currently in a tier 3 area or fire-break lockdown, as per the government guidance, it is advised that you do not travel outside of your local area - therefore we ask that you do not travel to our resorts. Please call us on 0330 100 6649 to discuss your booking options.

If restrictions to your local area change before you're due to join us, our Coronavirus Book with Confidence Guarantee means you can amend or cancel your break with a full refund between 3 and 28 days prior to your arrival. Please call us on 0330 100 6649 if you're affected by a change in restrictions.

You can use the BBC postcode checking tool to find out how the pandemic has affected your area.

Update 8 October 2020, 9.30am: Christmas Party and New Year's Eve breaks

Due to social distancing measures and the current curfew of 10pm, our Christmas Party and New Year’s Eve breaks have now become more family focused, where all the entertainment and activities are designed exclusively for families with children.  

We want to make sure you have the best experience when you come to stay, so with that in mind, we will be contacting adult-only bookings to offer you some alternative options.  

Unfortunately due to current government guidelines and the party atmosphere of these breaks, for the safety of all guests we will also no longer be accepting bookings of over six people (unless they are members of the same household or they are part of a household support bubble) and will be asking large group bookings to rearrange their breaks too.

We know there's nothing more disappointing than cancelled plans so we want to make it as easy as possible for you to make alternative arrangements and have something to look forward to in 2021.  If your break has been affected, you will receive an email or letter from us asking you to fill in a form. We will respond to everyone and we ask you not to call at this time.

Update 2 October 2020, 5.30pm: coming to Butlin's if you live in an area that is currently locked down

Certain areas across the UK have recently seen the introduction of local measures to prevent the spread of Coronavirus.

If you live in one of these affected areas, restrictions to travel may apply and you may not be able to leave the area, or to travel unless your journey is essential. Please check your local information before you travel to us for your break.

You can also get the all the latest updates on the situation in your local area, found here at the BBC News Coronavirus hub.

If you live in England:
The situation is changing fast, but up-to-date information for your area can be found on the gov.uk website.

You can also find out here if your area is on the government local watchout list, which monitors rising cases of Covid.

If you live in Wales:
Residents may not leave or enter certain areas without a 'reasonable excuse', such as going to school or work.

Up-to-date information on local lockdown can be found here on the gov.wales website.

FAQs on the changing situation in Wales can also be found on gov.wales.

If you live in Scotland:
Up-to-date information on local lockdown in Scotland - and whether you can travel - can be found here on the gov.scot website.

If you live in Northern Ireland:
Up-to-date information on local lockdown in Northern Ireland can be found here on the ni.direct website.

Update 23 September 2020, 6.30pm:

Response to this week's government announcements around opening times, dining and NHS Test and Trace on resort - please check Latest News page.

Update 22 September 2020, 6.30pm:

Following today's change in Covid-19 restrictions, we’d like to reassure everyone that our breaks are still operating as planned.

There will, however, be some small changes to our entertainment schedule, venue opening times and social distancing measures - which we have been working through today and will update you as soon as possible, once our reworked plans are completely finalised.
Please keep an eye on updates both here and on our social media channels - we really appreciate everyone’s patience as we work through this fast-moving situation.

Update 12 September 2020: bookings of six people

From Monday 14 September, the UK Governments have made changes which may have an impact on your forthcoming break.

Unfortunately, we will no longer be able to accept bookings of over six people in any accommodation, unless:

• They are members of the same household (ie family with over six people living in the same house)
• They are part of a household support bubble (ie a single person with a family)

We are able to accept bookings of up to and including six people from multiple households.

Please note that while you may not be staying in accommodation with another family but are on a break together, you are not permitted to join together in groups larger then six in either indoor or outdoor locations.

Find out more about the new law here.

Update 8 September 2020: NHS Test and Trace

To help reduce the spread of coronavirus (COVID-19), we are legally required to record the contact details of all guests visiting our venues, for NHS Test and Trace purposes. We will ask you for your name and postcode. If you do not wish to share this information, you will be refused entry or service.

It's important for us to all work together to stop the spread of coronavirus (Covid-19). The main way we can do this is through prevention by social distancing, the use of face coverings, and washing your hands regularly.

Butlin’s Live Music Weekends

For more information on our Live Music Weekends and your break options, please visit bigweekends.com.

Update 27 October 2020, 9:30am

It’s with a heavy heart we’re announcing the further cancellation of all Live Music Weekend breaks in January and February 2021, with exception of The Great British Rock & Blues Festival from the 15th – 18th January and the National Brass Band Festival from the 8th – 11th January. If you were due to join us on one of our other January or February breaks, you’ll receive an email, SMS or letter from us asking you to fill in a form.

For those of you attending the Rock & Blues event or the Brass Band festival, we’ll be in touch today to discuss some changes to your break and the options available to you.

Update 23 September 2020, 9:30am

It’s with a heavy heart we are announcing today the cancellation of all Live Music Weekend breaks for the rest of 2020, including PDC Darts Players Championship Finals.

Our Live Music Weekends are a place where you love to come and dance, party and socialise. Unfortunately, with the current social distancing rules in place we can’t make your weekend as enjoyable as you would expect, unlike our family breaks where entertainment is seated, and social distancing can be maintained.

If your break has been affected, you will receive an email, SMS or letter from us asking you to fill in a form. Please note, we will respond to everyone.