Further Changes To Our Opening Periods
Latest update - 9.30am, 2nd June 2020
Following on from the latest Government announcements, we’re now working through what the proposed plans mean for Butlin’s. We’re hopeful that we can open again in the not too distant future but in the meantime, we’re extending the closure of our resorts until the 16th July.
If your break has been affected, the below options are available to you. We’re working through in date order so please don’t worry if your break is coming up soon or your arrival date passes and you haven’t heard from us - all of your options remain open to you and we will respond to everyone.
Our team are working from home so it may take a little longer to get back to you than we would like, but we have been able to help the majority of guests affected to date, either to find a new break in the future or process a refund.
We know this is a worrying time for our guests who fall outside of our cancellation period, which is why we’ve launched a new Guarantee for all guests who have an existing booking with us. The Coronavirus Book with Confidence Guarantee gives you the option to move your break, or cancel and request a full refund. We just ask you wait until at least 28 days prior to your arrival date before getting in touch with us as we prioritise those guests who have had their breaks cancelled.
What does that mean for your booking?
We understand that you'll need more flexibility during these uncertain times, so we’d like to offer you the following options.
We’re asking you to complete a form to give us an indication of how you would like to manage your break.
We’ll be responding to everyone in arrival order. Please, please don’t worry if we are delayed or your break is coming up very soon - we will get to everyone and your break will be protected.
What do I need to do?
You can transfer to another break in 2020 or 2021. And whether you decide to amend your break now or later on, we will offer the following to help reassure you during this time of uncertainty:
- The Coronavirus Book With Confidence Guarantee to give you peace of mind should any changes to your personal situation occur
- With our Lowest Price Guarantee, we promise to give you the very best deal. If you find the price of your break is lower between now and the time you arrive, we'll refund the difference
- As a thank you, you will receive a £50 resort voucher when you amend your booking
OPTION 1 - MOVE YOUR BOOKING NOW
- Transfer now to another break in 2020 or 2021
OPTION 2 - DECIDE LATER
- Make your decision later. When you are ready, you can amend your booking any time in the next 12 months
- You can use your holiday credit towards any new break up until 31 Dec 2021
Get in touch
- We’re happy to discuss any other changes including refunds - please let us know via the button below
- If you're due to arrive soon and haven’t yet heard from us, please rest assured that your money is protected and the above options will remain open to you, even though your arrival date may pass
- If you are the lead booker and have not received an email from us and have a booking before 16th July - please let us know here
- For any other queries, you can call us on 0330 100 9743 or contact us via Facebook or Twitter. Please note we cannot process refunds via social media. We're experiencing a high volume of calls so please bear with us and we’ll do our best to speak to you as soon as we can
CORONAVIRUS BOOK WITH CONFIDENCE GUARANTEE
We know how much you look forward to coming to our resorts, so we want to give you as much reassurance as possible and remove any uncertainty you have for your break in this period.
That’s why we have developed the new Coronavirus Book With Confidence Guarantee, giving you peace of mind whatever may happen.
It's free of charge and applies to all existing and new bookings for 2020 and 2021.
We guarantee at any point within the 'Guarantee Change Window' (between 28 days and 3 days prior to arrival), you can:
1. Transfer your holiday to new dates in 2020 or 2021
2. If you don’t know your new dates, we will apply your original booking value as a credit to be redeemed against a future holiday
3. Cancel your booking and receive a refund