If you identify that you're unwell before travelling to resort please contact our Customer Care team to make them aware and to look at the alternative options available to you. Once on resort, if you or a member of your party become unwell during your stay please make our team aware as soon as possible so that we can advise you of the best course of action. If we become aware, or have reasonable grounds to suspect, that you have contracted a contagious disease or illness that has the potential to infect many people quickly, you and your party may be asked to go home. If this is not possible, then restrictions will be placed upon your activities and movements to prevent the disease or illness being transmitted to other guests.
Once on our resort, if you are contacted by the Government Test and Trace team asking you to isolate whilst on holiday, please let us know as soon as possible so we can support you further.
For more information on how to stay safe on your break with us, take a look at our leaflet below.