What do I need to have handy on arrival?
You’ll need a copy of your confirmation email and your booking reference which you’ll find on the app or on your email, and either a driving licence or passport to confirm your ID.
When can I arrive on resort?
You're welcome to arrive on resort and enjoy our facilities from 1pm. If you're arriving after 6pm, there will always be someone at the gate ready to welcome you.
What time can I check in, and when do I have to check out at the end of my break?
Your check in time will vary by accommodation; you’ll be able to find this information on the email you receive 24 hours before you arrive, or on the app.
How will I know which entrance to check in at if I don't come by car?
You'll find an entrance location on your welcome receipt, which you'll receive by email
Where can I park?
We have lots of free, on resort parking. Spaces can not be reserved but with fewer guests on resort finding a space should be much easier. Please see our resort maps or check out the app to find the closest car park to your accommodation.