Arrival & Check In
We're so excited to be able to welcome you back to our resorts and in order to keep you, your family and our team safe, we've changed how we do a few things including our arrival and check in process. If you've joined us before or you're new to the Butlin's family, here's what you can expect on your arrival.
Allocated Arrival Entrance
24 hours before you're due to arrive on resort, you'll receive details of your designated arrival entrance. It’s really important that you go to the right entrance because we’re pre-cutting and sealing all accommodation keys before check in and leaving them at the allocated entrance to reduce unnecessary handling between our guests and team.
Drive-through Check In
To avoid any unnecessary social contact, we've introduced drive-through check ins at all of our resorts. All you'll need is your booking reference and ID and a team member will give you your arrival pack and direct you towards your accommodation.
Face Coverings
As per the latest government guidance, you're required to wear a face mask in all indoor venues, including the Skyline Pavilion, with the exception of medical exemptions, when eating or drinking at a table, or if under the age of 11.
Feeling unwell or have symptoms
If you're feeling unwell or have any symptoms of Coronavirus, please do not travel to resort and call our team as soon as you can.
What you need to know before you go
Our team will be at your arrival gate 24 hours a day to greet you and direct you to your check in location. For speedy check in, there are multiple arrival entrances on each resort. You’ll be allocated an entrance and notified by email, or you can check the app, 24 hours before your break starts.
Before you go, take a look at our Reopening Pre-arrival Guide below for all the essential information:
Before you go, take a look at our Reopening Pre-arrival Guide below for all the essential information:
Bognor Regis
Minehead
Skegness
| Arrival entrances |
|---|
| Main entrance
Wave Hotel entrance Day Visitors entrance |
| East entrance
West entrance |
| Main entrance where you'll be directed to:
North drive-through South drive-through |
What do I need to have handy on arrival?
You’ll need a copy of your confirmation email and your booking reference which you’ll find on the app or on your email, and either a driving licence or passport to confirm your ID.
When can I arrive on resort?
You're welcome to arrive on resort and enjoy our facilities from 1pm. If you're arriving after 6pm, there will always be someone at the gate ready to welcome you.
What time can I check in, and when do I have to check out at the end of my break?
Your check in time will vary by accommodation; you’ll be able to find this information on the email you receive 24 hours before you arrive, or on the app.
How will I know which entrance to check in at if I don't come by car?
You'll find an entrance location on your welcome receipt, which you'll receive by email
Where can I park?
We have lots of free, on resort parking. Spaces can not be reserved but with fewer guests on resort finding a space should be much easier. Please see our resort maps or check out the app to find the closest car park to your accommodation.
You’ll need a copy of your confirmation email and your booking reference which you’ll find on the app or on your email, and either a driving licence or passport to confirm your ID.
When can I arrive on resort?
You're welcome to arrive on resort and enjoy our facilities from 1pm. If you're arriving after 6pm, there will always be someone at the gate ready to welcome you.
What time can I check in, and when do I have to check out at the end of my break?
Your check in time will vary by accommodation; you’ll be able to find this information on the email you receive 24 hours before you arrive, or on the app.
How will I know which entrance to check in at if I don't come by car?
You'll find an entrance location on your welcome receipt, which you'll receive by email
Where can I park?
We have lots of free, on resort parking. Spaces can not be reserved but with fewer guests on resort finding a space should be much easier. Please see our resort maps or check out the app to find the closest car park to your accommodation.
Resort Maps
For more information on what's where, take a look at our handy resort maps.
Check the status of our resort facilities
As our resorts begin to reopen, some shows, activities and dining options may be closed or operating with new measures to ensure everyone is kept safe. Use our status checker to find out what’s available on each resort (subject to change).
Find out more about...
Book Your Experience
Find out how to book shows, swimming slots and activities in advance using the Butlin's app and our new Plan My Day website, plus ordering on the B-Serve app.
New measures on resort
From social distancing to accommodation cleaning, find out about the measures we're planning to put in place on resort to protect you, your family and our team.
We're ready to reopen
Take a look at how we've reopened our resorts and what to expect on your break.