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Arrival & Check In

Resort closures

Due to the uncertainty around when the current restrictions will be lifted, we've made the decision to extend our closure until the 28th February. For more information, please visit our Resort Updates page.

If you're planning on joining us next year when we reopen our doors (which we very much hope you will!) take a look below at what measures we've implemented in order to keep our guests and team safe.

Arrival & Check In

We've changed how we do a few things including our arrival and check in process, to ensure we can keep all our guests and team safe. If you've joined us before or you're new to the Butlin's family, here's what you can expect on your arrival:
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Allocated Arrival Entrance

24 hours before you're due to arrive on resort, you'll receive details of your designated arrival entrance. It’s really important that you go to the right entrance because we’re pre-cutting and sealing all accommodation keys before check in and leaving them at the allocated entrance to reduce unnecessary handling between our guests and team.
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Drive-through Check In

To avoid any unnecessary social contact, we've introduced drive-through check ins at all of our resorts. All you'll need is your booking reference and ID and a team member will give you your arrival pack and direct you towards your accommodation.
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Face Coverings

As per the latest government guidance, you're required to wear a face mask in all indoor venues, including the Skyline Pavilion, with the exception of medical exemptions, when eating or drinking at a table, or if under the age of 11.
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Feeling unwell or have symptoms

If you're feeling unwell or have any symptoms of Coronavirus, please do not travel to resort and call our team as soon as you can.

What you need to know before you go

Our team will be at your arrival gate 24 hours a day to greet you and direct you to your check in location. For speedy check in, there are multiple arrival entrances on each resort. You’ll be allocated an entrance and notified by email, or you can check the app, 24 hours before your break starts.

Before you go, take a look at our Reopening Pre-arrival Guide below for all the essential information:
Reopening Pre-arrival Guide
Bognor Regis
Minehead
Skegness
Arrival entrances
By car:
Main entrance
Wave Hotel entrance
Day Visitors entrance

On foot:
Day Visitors entrance
By car:
East entrance
West entrance

On foot:
West entrance - where you'll be directed to the main check in
By car:
Main entrance where you'll be directed to:
North drive-through
South drive-through

On foot:
Main entrance - where you'll be directed to Green Baize
What do I need to have handy on arrival?
You’ll need a copy of your confirmation email and your booking reference which you’ll find on the app or on your email, and either a driving licence or passport to confirm your ID.

When can I arrive on resort?
You're welcome to arrive on resort and enjoy our facilities from 1pm. If you're arriving after 6pm, there will always be someone at the gate ready to welcome you.

What time can I check in, and when do I have to check out at the end of my break?
Your check in time will vary by accommodation; you’ll be able to find this information on the email you receive 24 hours before you arrive, or on the app.

How will I know which entrance to check in at if I don't come by car?
You'll find an entrance location on your welcome receipt, which you'll receive by email

Where can I park?
We have lots of free, on resort parking. Spaces can not be reserved but with fewer guests on resort finding a space should be much easier. Please see our resort maps or check out the app to find the closest car park to your accommodation.

Resort Maps

For more information on what's where, take a look at our handy resort maps.
Bognor Regis Resort MapMinehead Resort MapSkegness Resort Map

Check the status of our resort facilities

As our resorts begin to reopen, some shows, activities and dining options may be closed or operating with new measures to ensure everyone is kept safe. Use our status checker to find out what’s available on each resort (subject to change).
Resort Status Checker

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