Accommodation
We want you to enjoy your stay with us and sleep well knowing we're taking extra steps to ensure our accommodation is safe for you and your family. We're going to be implementing the following measures:
- You'll receive an email 24 hours before you arrive telling you the village you’re staying in and your room or apartment number; you can also find this information on the app or in My Account.
- Your key cards will be sealed in your welcome pack along with any activity passes you have pre-booked. You'll collect these via your designated drive-through check in.
- Whichever accommodation you're staying in, we really want it to be your home-from-home. We have a strict cleaning and hygiene policy in place and you'll be assigned a room that has been thoroughly cleaned, sanitised and sealed before arrival; look out for a Butlin's seal of approval across the front door!
- Our housekeeping teams are well equipped with the correct PPE and cleaning products to ensure your break is both safe and comfortable.
- To minimise contact with others, we will be removing our accommodation servicing during your stay so that you can truly relax in the knowledge that nobody other than you and your family will be entering your accommodation whilst you’re here. Should you need additional towels and bedding during your stay, you can request these from our Guest Services team via the app.
- We've been working with our laundry service teams and are confident that our cleaning and laundry procedures are robust enough to disinfect our bedding, towels and other laundry items. Our supplier has conducted a number of successful tests to ensure we meet government guidelines.
You may also be wondering...
Will housekeeping enter my accommodation throughout my stay?
No, your accommodation will be fully serviced before you arrive and sealed with a sticker across the front door to let you know it's ready for you. If anything isn't quite right, you'll still be able to contact our Guest Services team
Will I receive new towels during my stay?
For environmental reasons we ask you to reuse your towels during your say but if you need fresh ones you'll still be able to contact our Guest Services team. If you're not in when we deliver it, we'll leave it just inside the accommodation. Once you have changed your linen you'll need to place it in the bag provided and left outside your door for us to collect. Towels are only included in selected types of accommodation; please see your booking for details
Will I receive new linen and towels during a 7 night stay?
If you're staying with us for 7 night you won't receive any new linen but you will receive fresh towels on day four of your stay. Towels are only included in selected types of accommodation; please see your booking for details
Will there be complimentary cleaning products?
Only guests staying in self-catering accommodation will receive a welcome pack containing washing up liquid and a cloth
No, your accommodation will be fully serviced before you arrive and sealed with a sticker across the front door to let you know it's ready for you. If anything isn't quite right, you'll still be able to contact our Guest Services team
Will I receive new towels during my stay?
For environmental reasons we ask you to reuse your towels during your say but if you need fresh ones you'll still be able to contact our Guest Services team. If you're not in when we deliver it, we'll leave it just inside the accommodation. Once you have changed your linen you'll need to place it in the bag provided and left outside your door for us to collect. Towels are only included in selected types of accommodation; please see your booking for details
Will I receive new linen and towels during a 7 night stay?
If you're staying with us for 7 night you won't receive any new linen but you will receive fresh towels on day four of your stay. Towels are only included in selected types of accommodation; please see your booking for details
Will there be complimentary cleaning products?
Only guests staying in self-catering accommodation will receive a welcome pack containing washing up liquid and a cloth
Find out more about...
Arrival & Check In
We're redesigning the process of arriving on resort and how and where to check in to ensure we keep everyone safe.
New measures on resort
From social distancing to accommodation cleaning, find out about the measures we're planning to put in place on resort to protect you, your family and our team.
We're ready to reopen
Take a look at how we've reopened our resorts and what to expect on your break.