Booking Options | Butlin's

Your upcoming break

If your break has been affected by Storm Eunice, we'd like to offer you the below options. We're asking you to complete a form to give us an indication of how you would like to manage your break.

We'd like to offer you the below options. We're asking you to complete a form to give us an indication of how you would like to manage your break. Please note, we will no longer be automatically refunding you for a third of the total cost of your break, as now the following options apply.

Please note that we’re experiencing high volumes of calls - so we ask guests not to call at this time, and instead complete the below form. Please don't worry if we are delayed - we will get to everyone, and your options will be protected.

For more information regarding our response to Storm Eunice, please visit our Resort Updates page.

IF YOU HAVE A 7-NIGHT BREAK

We are expecting to be fully open on Monday 21st February and we look forward to welcoming you.

You will be able to arrive from 1pm and access to your accommodation will not be before our published times of 3pm or 4pm, as stated on your booking confirmation.

We will now be automatically refunding you for the 3 nights of your break that you will miss. There will be no need for you to call - your refund will be returned by your original method of payment within 14 days.

Option 1: Move to a different break in 2022

You can move your booking to any other break in 2022. If the break you move to is more expensive, you’ll need to pay the difference. If it’s cheaper, we will of course refund you the difference

You'll just need your booking ref (see the top of the email we have sent you) and your phone number, and we'll sort that for you, so you don't need to do anything. You'll get a confirmation email once it's been moved.

To help us to get to your booking quickly, we ask that you provide us with as much information as possible, the break you'd like to move to, the dates, and if you'd like the same accommodation.

Option 2: Move to the same break next year at the same price

You can move your booking to the same break date in 2023, and you can click the below link to move your booking to the same weekend in the same grade of accommodation at the same price.

You'll just need your booking ref (see the top of the email we have sent you) and your phone number, and we'll sort that for you, so you don't need to do anything. You'll get a confirmation email once it's been moved.

Option 3: Holiday Credit

Or you can make your decision later. When you are ready, you can amend your booking any time in the next 12 months.

You can use your holiday credit towards any new break up until 31 Dec 2022.

Please click the below button to let us know what you would like to do with your booking.

Option 4: Get a Refund

For a refund on your break, please click the below button and fill in the form.

Get in touch

If you are the lead booker and have not received an email from us regarding your upcoming break, please select one of the options above.

Here at Butlin’s, we value your loyalty and support and thank you for your understanding. We look forward to welcoming you back to Butlin's soon.

Your Butlin's Team