Cancellation Insurance

Taking out travel insurance cover is an essential part of your holiday arrangements. Some important facts about Your insurance are summarised below. This summary does not describe all the terms and conditions of Your policy, so please take time to read the policy document to make sure You understand the cover it provides.

Insurer: UK General Insurance Limited on behalf of Ageas Insurance Limited. This policy is designed to offer protection for Your travel arrangements as described in this policy summary.

All policies are issued between 1st November 2015 and 31st October 2016 in conjunction with a valid certificate.

All policies must expire prior to 31st October 2017.

Insurance prices 

Premiums for longer stays are available.


Summary of cover (per person unless otherwise indicated).

Section of Cover Maximum Cover Per Person Excess Per Person
Loss of Deposit, Cancellation and Curtailment Up to the final invoice cost in respect of cancellation or curtailment Nil
Personal Accident Up to £10,000 (£2,500 for adults aged 66 years plus) in respect of loss of use of one or more limb(s) and/or eye(s)
• Up to £10,000 (£2,500 for adults aged 66 years plus) in respect of Permanent Total Disablement
• Up to £5,000 for death (£1,000 for children and adults aged 66-years plus)
Personal Property & Delayed Baggage Up to £1,250, sub-limited to:
• Single article limit: Up to £300 (£100 for children)
• Valuables: Up to £300 in total (£100 for children)
• Spectacles and prescription sunglasses: Up to £150
• Delayed Baggage: Up to £100
Personal Money Up to £400 per person, sub-limited to:
• Actual cash limit: £200 (£100 for children)
Personal Liability Up to £2,000,000 Nil
Additional Accommodation and Travel Expenses Up to £1,000 per booking Nil
Hospital Benefit Up to £600 (£20 for each completed 24 hour period) Nil
Return to Home Up to £1,000 Nil

• Call out of an approved tradesman
• Up to 3 hours labour of an approved tradesperson
• Up to £100 of materials


Please don’t forget
In common with all travel insurance, our policy contains restrictions that relate to your health and that of others upon whose health your trip depends. Please refer to the policy wording, which will be sent to you with your holiday confirmation and must be read upon receipt. 


We hope you are happy with the cover this policy provides. However, you have the right to cancel it within 14 days of receiving the policy. See the enclosed policy document and the section headed "Your Right to Cancel". Please note that this right does not apply if your policy is a short term insurance of less than one month in duration.

If you have a claim, please telephone Direct Group Travel Services on 0344 412 4296 as soon as possible to tell us about it. When contacting Direct Group Travel Services please state your insurance is provided by UK General Insurance Limited and quote: Scheme name: Butlins Travel Insurance 2013/2014 Scheme ref: 04959B.


In the event that Ageas Insurance Limited, is unable to meet their liabilities you may be entitled to compensation from the Financial Services Compensation Scheme (FSCS). Further information can be found in your policy under the "Compensation Scheme".

It’s important you understand the significant features, benefits and exclusions of your travel insurance policy to ensure it meets your needs and requirements.
To view please click below.

View the Full Insurance Policy