Online tickets - refunds and cancellations: Please note that tickets cannot be transferred, amended, exchanged, or refunded once purchased. We aim to provide all the services, facilities and entertainment as described on our website. Should it be necessary for us to make a major change to your booking, or, in exceptional circumstances, cancel your booking, we will try to advise you as soon as possible and provide the following options:

• A replacement date comparable to the one you booked
• A replacement date together with the difference in price between the replacement date and the original day visit booked
• A full refund

No refunds will be given except in the event that we need to close the resort due to unforeseen circumstances. In that instance we cannot be held responsible for refunds or any resulting costs you may incur for travel, accommodation or any related goods or services.

Online tickets - booking amendments: Please note that day visit ticket bookings cannot be amended once confirmed, and this includes:

• Adding a new guest
• Updating the details of someone already on a booking
• Removing a guest

Children: Whilst every care is taken, children remain the responsibility of parents or guardian at all times, in all facilities on Resort. Any persons under 18 years must be accompanied by someone over 18 years to visit for the day or will be refused admission.

Big Top Circus: Tickets for the Big Top Circus are only available to purchase on resort during the summer holidays. There is a small extra charge of £7.50 per person in which tickets and times are subject to availability and excluding Mondays and Fridays.

Fairground: Restrictions and additional charges may apply on certain rides and other facilities. To meet certification requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained by specialist engineers. They may be closed at certain times for work to be carried out. The operation of rides are subject to weather & height restrictions.

Ticket pricing: The pricing of tickets is calculated according to the following age groups: adult 15+, child 2-14, senior 60+ and infants under two.

Group bookings:  For group enquires please contact the individual resort for more information

General: Please show consideration to other guests and Butlin's team members and treat the facilities with respect. Offensive or illegal behaviour and excessive noise will not be tolerated. If guests fail to comply with these rules, they and their party will be asked to leave the Resort immediately without refund or compensation.

Health & Safety: For the safety and well-being of our guests, not all facilities are available to everyone and height, age and weight restrictions do apply on all of our rides and activities.

Proof of age: Any persons under 18 years must be accompanied by someone over 18 years to visit for the day or will be refused admission. ID may be requested on arrival by team members. Accepted forms of ID are photographic driver’s license or passport.a

Pets: Pets are not permitted on resort, only assistance dogs are accepted.

Ratio:
Family Days Out
We reserve the right to refuse or cancel day visits on our family days out from: (i) all-adult parties over maximum number of 4; (ii) large bookings, including bookings where four or more persons are aged predominantly 16-21 and solo travellers unless visiting friends and family holidaying with us. Please email the resort email address found on the day visits page with booking reference number and the lead guest name and we can support organising this. We reserve the right to cancel or refuse these bookings if found or made in breach of these terms and conditions. On family days out, if there is anyone under the age of 18 in your booking group, the lead guest must be a minimum age of 18. 
 
Tots Days Out
We do not accept solo guests or All Adult bookings on our Tots Days Out unless they are visiting friends and family holidaying with us.

Please email us at bognordaysout@butlins.com  with their booking reference number and the lead guest name and we can support organising this. We reserve the right to cancel or refuse these bookings if found or made in breach of these terms and conditions.
 
Please note that if you are visiting on a Butlin's family or Tots day out, you and your party must remain respectful and mindful of your behaviours and language in front of other guests and our team members in particular around children. If your behaviour is considered to be in neglect of these terms your day out will be cancelled, you will be asked to leave our resort with no refunds applicable for your day.

Resort capacity: The resort has a capacity level for health and safety reasons. Consequently, all tickets purchased on arrival are sold on a first come first served basis. Unfortunately any persons arriving after the closure of the entrance will be refused admission without compensation. Due to the nature of the operation Butlin's will endeavour to update all information streams with immediate effect to minimise disappointment. For guaranteed entry on the day and to receive additional savings on your ticket price, simply book your tickets in advance here. Tickets are available to purchase up until midnight on the day before your visit.

Splash Waterworld: All day visitors can gain access to our Splash Waterworld and will be allocated a swim time upon arrival at the Day Gate. A responsible adult must accompany any child under the age of eight years old and any child who is a non-swimmer under the age of 14 years old. The adult must remain in the water with the child at all times. An adult may not accompany more than two children that are not competent swimmers at any one time. Only competent swimmers may use certain flume rides. Please be aware that loose items cannot be worn on the flumes and goggles cannot be worn on the Adrenaline flume.

Unexpected changes & closures: Butlin's will endeavour to ensure that as many rides and attractions as possible are available for your enjoyment. We may however, without prior notice and without refund or compensation, change the operating hours of the resort, close or cancel any ride or attraction due to inclement weather, technical reasons or circumstances beyond our control.

Venue capacities & entertainment restrictions Butlin's venues are subject to maximum capacities set by the local Fire Officer, and as such, entrance to venues are not guaranteed. As our venues are popular seating cannot be guaranteed or reserved. Shows taking place in Centre Stage and Reds, along with Santa experiences, are exclusively for holidaying guests only and are not available for day visitors. All applicable entertainment will be listed in the entertainment guide issued on arrival.

Calendar dates: All calendar dates, opening hours and information are correct at the time of publishing, however, they are subject to change at any time without prior notification or compensation. We will endeavour to update all information streams where possible with any changes

Kids visit for £1: Kids visit for £1 is a per child price based on a maximum ratio of 4 children to one full paying adult per booking. The offer is valid on Tuesday to Thursday showtime term-time day visits on selected dates between 21 April 2026 and 17 December 2026. It is only applicable to new bookings made from 31 March 2026. This offer cannot be combined with any other offer or discount. Offer will be automatically applied at checkout or by your Butlin’s advisor if booking over the phone.

20% off Easter Holiday Day Vists

20% OFF Easter Day Visits is only valid on new bookings made from 10 March 2026 to 16 April 2026. Offer is only valid on day visit tickets booked on line for Minehead on dates between 27 March to 5 April 2026 and 10 April to 16 April 2026. And at Skegness on dates between 3 April – 16 April 2026. The price shown includes the 20% discount. This offer cannot be combined with any other offer or internet code. For full terms and conditions applicable to your booking please visit butlins.com/terms.