The safety and well-being of our guests and team has always been, and will remain, our biggest priority. We’ve changed the way we do a few things, introducing a series of new and increased measures across every touch point of our breaks, as well as reducing the guest capacity on resort to ensure you have plenty of space to practise social distancing.
Click an area below to find out more about about our measures and how our resorts have been adapted to ensure you have a safe break.
Click an area below to find out more about about our measures and how our resorts have been adapted to ensure you have a safe break.
General Safety
As a standard part of the world we now live in and in accordance with the government guidelines, the following measures have been implemented to keep you and our team safe on resort. You'll spot signs up around our resorts detailing these measurements, too.
To ensure the safety of everyone on our resort and to help reduce the spread of Coronavirus, we're legally required to record the contact details of all guests over the age of 16. The easiest way to do this is by downloading the NHS COVID-19 app which will allow you to scan a QR code in each venue and have your visit recorded. It's that simple! For more information on downloading and using the NHS app, visit our App page.
To ensure the safety of everyone on our resort and to help reduce the spread of Coronavirus, we're legally required to record the contact details of all guests over the age of 16. The easiest way to do this is by downloading the NHS COVID-19 app which will allow you to scan a QR code in each venue and have your visit recorded. It's that simple! For more information on downloading and using the NHS app, visit our App page.
Use our apps
While you're on resort, use the Butlin's app to explore our resorts and find out what’s on when, plus our B-Serve app to order drinks straight to your table. You'll also need to record your visits to our venues via the NHS Test and Trace app.
Face Coverings
As per the latest government guidance, you're required to wear a face mask in all indoor venues, including the Skyline Pavilion, with the exception of medical exemptions, when eating or drinking at a table, or if under the age of 11.
Contactless Payment
To reduce unnecessary handling, we encourage the use of contactless payment whenever possible.
Hand Sanitiser
You'll see lots more hand sanitising stations placed around our resorts for you to use frequently during your stay.
Social Distancing
We have a one-way system in place in some of our shops and venues and you'll see signage around our resorts to help with social distancing.
Venue Seating
Seating and tables inside our entertainment venues will be positioned the correct social distance apart. We ask that you do not move the tables and chairs.
Lifts
We're only allowing one person or one household in a lift at the same time. Stairs will be accessible too.
Feeling unwell or have symptoms
If you're feeling unwell or have any symptoms of Coronavirus, please head back to your accommodation and notify a team member via the app as soon as possible.