Terms & Conditions
To ensure your day visit with us is an enjoyable experience for all, please be aware of the below terms & conditions.
Online Day Visit Tickets:
Refunds and cancellations: Please note that tickets cannot be transferred, amended, exchanged, or refunded once purchased. We aim to provide all the services, facilities and entertainment as described on our website. Should it be necessary for us to make a major change to your booking, or, in exceptional circumstances, cancel your booking, we will try to advise you as soon as possible and provide the following options;
- A replacement date comparable to the one you booked
- A replacement date together with the difference in price between the replacement date and the original day visit booked
- A full refund
Please note that no refunds will be given except in the event that we need to close the resort due to unforeseen circumstances. In that instance we cannot be held responsible for refunds or any resulting costs you may incur for travel, accommodation or any related goods or services.
Please note that day visit ticket bookings cannot be amended once confirmed, and this includes;
- Adding a new guest
- Updating the details of someone already on a booking
- Removing a guest
Whilst every care is taken, children remain the responsibility of parents or guardian at all times, in all facilities on Resort. Any persons under 18yrs must be accompanied by someone over 18yrs to visit for the day or will be refused admission.
Children: Whilst every care is taken, children remain the responsibility of parents or guardian at all times, in all facilities on Resort. Any persons under 18yrs must be accompanied by someone over 18yrs to visit for the day or will be refused admission.
Fairground: Restrictions and additional charges may apply on certain rides and other facilities. To meet certification requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained by specialist engineers. They may be closed at certain times for work to be carried out. The operation of rides are subject to weather & height restrictions.
Ticket Pricing: The pricing of tickets is calculated according to the following age groups: Adult 15+, Child 2-14, senior 60+ & infant under 2
Group Booking: All group bookings must consist of a minimum of 20 people aged 2yrs and over to qualify for the discount. Group booking prices are only available when pre-booking in advance (subject to availability) and will not be available on arrival. The group booking price is a discounted ticket rate, no further discount can be used in conjunction. In order to achieve a friendly, family atmosphere, Butlins will not accept bookings from all adult parties. Groups must comply with the set ratio of one adult to every 4 children. All group bookings are subject to the approval of resort management. The lead guest for the booking takes sole responsibility of providing booking details as requested, collection of the welcome pack on arrival and distribution of tickets. A minimum deposit of £50 is required at the time of booking. Full payment is due 21 days prior to the visit date. Where bookings are made within 21 days of the visit date, payment is due in full at the time of booking. If payment is not made the booking will be cancelled with loss of deposit. Additional persons on arrival will be charged the full price subject to availability.
General: Please show consideration to other guests and Butlins team members and treat the facilities with respect. Offensive or illegal behaviour and excessive noise will not be tolerated. If guests fail to comply with these rules, they and their party will be asked to leave the Resort immediately without refund or compensation.
Health & Safety: For the safety and wellbeing of our guests, not all facilities are available to everyone and height, age & weight restrictions do apply on all of our rides and activities.
Just For Tots: These dates are designed for our youngest guests so there must be at least 1 child aged 5 or under in the family to gain admission. On Just For Tots dates day visitors are welcome from 10am till 8pm with last admission by 3pm.
Opening Hours: During Term-Time & School Holidays the resort is open from 10am till 8pm, last admission 4pm. During Just For Tots the resort is open 10am till 8pm, last admission 3pm. The opening hours of attractions on the resort, such as Splash Waterworld & Outdoor Funfair, vary day to day depending on seasonal conditions; please call our team for more details.
Proof Of Age: Any persons under 18yrs must be accompanied by someone over 18yrs to visit for the day or will be refused admission. ID may be requested on arrival by team members. Accepted forms of ID are photographic driver’s license or passport.
Pets: Pets are not permitted on Resort; only assistance dogs are accepted.
Ratio: In order to achieve a friendly, family atmosphere, Butlins will not accept bookings and visits from all adult parties and single persons who are not part of a family group. All guests must comply with the set ratio of 1 adult to 4 children. All bookings and visits are subject to the approval of resort management.
Resort Capacity: The resort has a capacity level for health & safety reasons. Consequently, all tickets purchased on arrival are sold on a first come first served basis.Unfortunately any persons arriving after the closure of the entrance will be refused admission without compensation.Due to the nature of the operation Butlins will endeavor to update all information streams with immediate effect to minimise disappointment. There is a ticket pre-booking facility in place, up to 48hrs prior to travel, which guarantees admission.
Splash Waterworld: A responsible adult must accompany any child under the age of 8yrs old and any child who is a non-swimmer under the age of 14 yrs old. The adult must remain in the water with the child at all times. An adult may not accompany more than 2 children at any one time. Only competent swimmers may use certain flume rides. Please be aware that loose items, including goggles, cannot be worn on the flumes.
Unexpected Changes & Closures: Butlins will endeavor to ensure that as many rides and attractions as possible are available for your enjoyment. We may however, without prior notice and without refund or compensation, change the operating hours of the resort, close or cancel any ride or attraction due to inclement weather or for technical reasons.
Venue Capacities & Entertainment Restrictions: Butlins venues are subject to maximum capacities set by the local Fire Officer, and as such, entrance to venues are not guaranteed. As our venues are popular seating cannot be guaranteed or reserved. Shows taking place in Centre Stage & Reds are exclusive to holidaying guests only and are not available to day visitors. All applicable entertainment will be listed in the entertainment guide issued on arrival.
Vouchers, Discounts & Offers: All vouchers, discounts and offers are subject to change, cancellation and can be withdrawn at any time. This can be without any prior notice and without refund or compensation. Management reserve the right to refuse admission and use of any vouchers, discounts or offers at any time. New vouchers, discounts & offers bearing the same name supersede prior ones in circulation.
Calendar Dates: All calendar dates, opening hours and information are correct at the time of publishing, however, are subject to change at any time without prior notification or compensation. We will endeavour to update all information streams where possible with any changes.
If you haven’t found what you were looking for today please give us a call on 0330 100 9732* option 1 where one of our team will be happy to help.
*Mon-Fri 9am to 4.30pm - Calls cost 2p per minute from a BT landline. Calls from other networks may be higher.