FOR 2026 BREAKS
You have our Holiday Protection and you're cancelling due to illness, death, redundancy or jury service:
Two days (48 hours) or more Full refund minus a cancellation charge of £65 per accommodation unit and cost of Butlin's Holiday protection per accommodation
Two days (47 hours, 59 minutes) or less 30% refund of your total holiday cost and cost of Butlin's Holiday protection per accommodation
You have our Holiday Protection and you're cancelling for any other reason:
70 days or more Full refund minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin's Holiday Protection per accommodation
69-43 days 70% refund minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin's Holiday Protection per accommodation
42 - 29 days 50% refund minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin's Holiday Protection per accommodation
28 - 8 days 10% refund minus a cancellation charge per accommodation unit (detailed above) and cost of Butlin's Holiday Protection per accommodation
7 days or less No refund
No Holiday Protection
If you’ve chosen not to take out Butlin’s Holiday Protection, we’re unable to offer a refund should you need to cancel your break.
Please note that:
- Outside of 70 days before your break start date, you’ll lose your full deposit of £35 per person or £45pp if an arena break.
- Even if a lower deposit (such as £15) was paid at the time of booking, the minimum cancellation deposit of £35 per person or £45pp still applies.
- Within 70 days of your break, you’ll lose all monies paid.
You may be able to recover your costs through your own holiday insurance provider. We’ll always do our best to help where we can - please contact our team on 0330 102 5296 to discuss any possible options.
How to make a claim
To make a claim you'll need to call our Customer Care team on 0330 100 6659 at least 48 hours before the start date of your break, then send in written proof, for example a court notification for jury service or a doctor's certificate, via recorded delivery of your reason for cancelling. We'll then write to you within 48 hours of receiving the documentation to let you know whether or not we can provide a refund. There will be a per accommodation unit cancellation charge as detailed above.
If you're cancelling for another reason, you'll need to call our Customer Care team to discuss your options.