1. 1

    Paying online is simple, all you’ll need is your reference number and postcode (or your login details if you have an account).

  2. 2

    Please visit our recruitment site. Here’s where you’ll find details on how to become a Redcoat and a general application form for other jobs within all three of our Resorts.

  3. 3

    Yes you can. As a day visitor you are entitled to use all of the facilities at any of our Resorts during the day but will not have access to our evening shows. Opening times and prices can be found on our Day Visitors section of the website or alternatively please contact the resorts directly on the numbers listed below.


    Bognor Regis – 01243 822445
    Minehead – 01643 708171
    Skegness – 01754 765567

  4. 4

    The short answer is lots! The price of your break doesn’t only include your accommodation and breakfast and dinner (if you add a dining plan), you’ll also have full access to use our lovely beachside resorts and all of the following:

    • Indoor sub-tropical Splash Waterworld
    • Free rides on our traditional fairground
    • Unlimited rides for your tots on their own specially designed funfair
    • Sports coaching sessions (small extra charges apply for selected sessions such as archery and fencing)
    • Art and craft classes
    • West end quality shows every evening
    • Daytime shows and entertainment in our indoor Skyline pavilion

  5. 5

    You don’t need a printed copy of your confirmation. Just bring a note of your booking reference number with you, that combined with some personal information will be enough to check you in.

  6. 6

    We do not allow pets on Resort although we welcome guide dogs for the blind, deaf or disabled. They must however be registered and we need to have a copy of the documents prior to arrival.

  7. 7

    Most of our accommodation is not on the ground floor. You can however pay a supplement to guarantee ground floor accommodation in most of our grades (this is refundable if you have a blue badge), please check when you book online or via our call centre.

  8. 8

    Yes! If you'd like to treat a friend or the family to a fun gift, Butlins Gift Vouchers are available in denominations of £5, £10, £25 or £50. Please call our finance team on 01442 203541 to purchase. These vouchers can be used as payment toward a break with us or in many shops, restaurants and venues on resort. All Butlins Gift Vouchers are valid for 12 months from the date of purchase.

  9. 9

    Please email your name, old postal address and email and your new postal address and email, to butlins.holidays@bourne-leisure.co.uk or call 0330 1006 649 and we will update your details.

  10. 10

    Please click here to unsubscribe or call 0330 1006 649 and we will remove your details from our email list. NB: The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

  11. 11

    When you arrive you’ll be given a guide to your holiday that will include a full list of what’s on, where and when. You can also create a plan for your break before you arrive

  12. 12

    Every day we offer 15 minutes of free Wi-fi for everybody visiting our resort. You can purchase an unlimited wi-fi pass for your break (3 or 4 night breaks £15 and 7 night breaks for £20 per device) available when booking online, through our Contact Centre or directly through your device. If you're staying in any of our Hotels or BlueSkies apartments then free wi-fi is included whilst around your accommodation.

  13. 13

    Bognor Regis
    Breakfast is served from 8.30am to 10.30am in all our Food Court and Premium Dining restaurants.
    In our Food Court restaurants, your evening meal will be served from 4.30pm until 6.30pm on every day during your break.
    In Premium Dining, your evening meal will be served from 4.30pm until 7.00pm every day of your break.

    Minehead
    Breakfast is served from 8.00am to 10.30am in all our Food Court and Premium Dining restaurants.
    In our Food Court restaurants, your evening meal will be served from 4.30pm until 6.30pm on every day during your break. (on arrival day until 7.00pm)
    In our Premium Dining, your evening meals will be served from 4.30pm until 7.30pm every day of your break.

    Skegness
    Breakfast is served from 8.00am to 10.30am in Food Court Dining and 8.00am until 11.00am in Premium Dining.
    In our food court restaurants, your evening meal will be served from 4.30pm until 7.30pm on every day during your break.
    In premium dining, your evening meal will be served from 4.00pm until 7.30pm every day of your break.

  14. 14

    Checking In

    All guest are welcome on resort from 12pm.
    Check in is from 1pm.
    Standard, Silver and Rooms are available from 4pm.
    Gold, Deluxe and Hotels are available from 3pm.

    Checking Out

    All guest must be out of their accommodation by 10am.
    All guests are welcome to stay on resort until 12pm.
    Guests must hand in their keycards at Guest Services or drop them into the keycard box at the maingate when leaving.

  1. 1

    Absolutely not. We don’t think it’s fair to add credit card charges to your booking so we don’t.

  2. 2

    Once you’ve paid your deposit you will receive your confirmation that shows you what you’ve booked. If you’ve booked online with us you’ll receive your booking confirmation by email within an hour of booking.

    You don’t have to print your confirmation, all you need to do is present your confirmation email on your phone when you arrive on resort (or if you don’t have a smart phone, just bring a note of your booking confirmation number). If you choose a postal confirmation, it will be sent within 7-10 working days. You’ll also receive a final confirmation of your booking when you’ve paid your balance in full.

  3. 3

    We accept Delta, Visa and Mastercard on the internet and over the phone. Switch cards can only be used over the phone.
    (You can pay by cheque or postal order too).

    If you are booking your holiday 8 weeks or more in advance of the holiday start date you’ll only need to pay a deposit at the time of booking and you can spread the cost of your holiday by paying in instalments. To make it really easy for you, you can go to your account online anytime and make your payment (even if you booked through our call centre). Just log-in to your account here: https://www.butlins.com/login.aspx

  4. 4

    Many customers decide to upgrade, or change their holiday before their arrival date. If you would like to do the same please contact our Customer Services Team on 0330 1006 649 (there may be a small administration charge for general amendments to your booking). The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

  5. 5

    Babies under 2 years old are free if you bring along your own cot. You may also hire a cot for a fee of £10 (linen is not included). If a baby sleeps in a bed there is a supplement of £35 for 3 & 4 night stays and £50 for 7 night stays.

  1. 1

    All of our restaurants offer a brilliant choice of food and excellent service. If you choose a Food Court or Premium Dining plan, your restaurant will be allocated by our team on resort before you arrive. If you’d prefer a specific restaurant, please mention it at the time of booking and we’ll do our best to accommodate you.

  2. 2

    Yes you can but our dining plans are very popular so we can’t guarantee that there will be availability.

  3. 3

    Yes we do, just give us a call before you arrive to let us know what you need and our chefs will make sure you are catered for.

  4. 4

    Juices, squash, tea and coffee are included with our Food Court and Premium dining plans. These are available to purchase in the hotel restaurants when including Hotel Dining. All other soft drinks and alcoholic drinks are available to purchase from all our restaurants to drink with your meal.

  5. 5

    We love a party, add one of our celebration packages when you book and we’ll decorate your table and make a fuss of the birthday girl or boy.

    To book call the resort direct on: 

    Bognor Regis - 01243 820202

    Minehead - 01643 703331

    Skegness - 01754 762311

  6. 6

    Yes you can, give us a call or visit “My Butlins” before you arrive and you can upgrade your dining plan, (subject to availability).

  7. 7

    Yes.

  8. 8

    Bognor Regis

    Breakfast is served from 8.30am to 10.30am in all our Food Court and Premium Dining restaurants.

    In our food court restaurants, your evening meal will be served from 4.30pm until 6.30pm on every day during your break.

    In premium dining, your evening meal will be served from 4.30pm until 7.00pm every day of your break.

    In our Hotel restaurants, breakfast is served from 7.00am to 10.00am and your evening meal will be served from 4.30pm to 7.00pm during your break.

    Minehead

    Breakfasts are served from 8am until 10.30am for both Food Court and Premium Dining options.

    Evening meals in our Food Courts are served from 4.30pm until 7.00pm on your day of arrival and from 4.30pm until 6.30pm for the remainder of your break.

    In our Premium Dining restaurants, your evening meals will be served from 4.30pm until 7.30pm for the duration of your break.

    Skegness

    Breakfast is served from 8.00am to 10.30am in Food Court Dining and 8.00am until 11.00am in Premium Dining.

    In our food court restaurants, your evening meal will be served from 4.30pm until 7.30pm on every day during your break.

    In premium dining, your evening meal will be served from 4.00pm until 7.30pm every day of your break.

  1. 1

    Butlins Minehead, Minehead, Somerset, TA24 5SH

    Heading north the simplest route is to take the M5 to Taunton (Junction 25), then take the A358 and A39 to Minehead. Heading south on the M5 you can follow the signposts for the A39 from Junction 24. You can't miss us; we're just half a mile along the seafront road from Minehead town centre.

  2. 2

    If you're travelling by train, the nearest main line station to Minehead is Taunton. A bus transfer service is operated by First Bus between Taunton station and Minehead (number 28). This service is available at an additional cost. For general information call First Bus on 0871 200 22 33.

    If you are travelling by National Express, you will arrive at the Resort's main entrance - unless that particular service terminates at Taunton.

  3. 3

    As you are welcomed at the entrance to Butlins, Minehead, you will be guided to a free car park.

  4. 4

    Don't worry if you arrive later than planned as the Welcome Team at the Main Entrance will direct you where to go to check-in.

  5. 5

    Premier Club guests check in from 1pm and access accommodation from 3pm.

    Deluxe accommodation guests can check in from 1pm and access accommodation from 3.00pm.

    Gold accommodation guests can check in from 1pm and access accommodation from 3.00pm.

    Standard or Silver accommodation guests can check in from 1pm and access accommodation from 4pm

  6. 6

    You are welcome to use all facilities and start enjoying your Butlins holiday anytime from 12.00pm.

  7. 7

    Luggage can be left in your car, or in the Left Luggage Office in our reception building until you have checked-in and collected your keys.

  8. 8

    Please ensure that you have a note of your booking confirmation number. You don’t need to print your confirmation, just a note of the number and some personal details will be enough for our team to find your booking.

  9. 9

    To make your break as enjoyable as possible please ensure you have informed us of any access requirements at the time of booking and ask to speak to one of our Special Needs advisors on 0845 070 4748.

    On production of a disabled badge you will be able to obtain a temporary parking pass to unload your vehicle near your accommodation. From 9am on the day after arrival we have a very limited number of permanent parking passes, to allow parking near your accommodation for the rest of your stay, these are available at Guest Services.

  10. 10

    Breakfasts are served from 8am until 10.30am for both Food Court and Premium Dining options. Evening meals in our Food Courts are served from 4.30pm until 7.00pm on your day of arrival and from 4.30pm until 6.30pm for the remainder of your break.
    In our Premium Dining restaurants, your evening meals will be served from 4.30pm until 7.30pm for the duration of your break.

  11. 11

    Yes, and the beds in all accommodation will be made up for your arrival.

  12. 12

    We have a handy hire shop on resort where you’ll find lots of things that might be helpful during your stay. Our most popular items include:


    Deposit Daily charge
    Towels £5.00 £2.50
    Iron £10.00 £2.50
    Microwave £20.00 £3.00
    Fridge £20.00 £4.00


    To hire scooters and manual wheelchairs please phone the Resort on 01643 703331 ext 5555 or ask for the Hire Centre. Please note that there are a limited number available so pre-booking is strongly advised.

  13. 13

    There are four cash machines on Resort and cash back is available in a number of our shops.

  14. 14

    If you would like to check whether it is possible to upgrade your choice of accommodation please phone one of our holiday advisors on 0330 1006 649. The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

  15. 15

    Visitors booked into Deluxe can park outside their accommodation, we also have a limited number of disabled parking spaces for our disabled visitors. For all other guests, you’ll find plenty of parking in the main car parks.

  16. 16

    You can purchase lottery tickets in Spar, located in the Boardwalk.

  17. 17

    Please vacate your accommodation by 10.00am and return your accommodation keys to either Guest Services or the Main Entrance as you depart. However you are welcome to stay on Resort and enjoy, if available, the entertainment until midday.

  18. 18

    Yes they can. To check opening times and prices, check the Day Visitors section of our website. This will be at a reduced rate (because you’re staying with us), contact our resort team for more information on 01643 708171.

    On all school holiday breaks, it’s best to call ahead to make sure we have availability for day visitors as they are limited during these busier times to ensure everyone has a great experience

  19. 19

    At Minehead we have caravans available to buy, for more information please call: 

    01643 700606 – Caravan Sales

Answer not here?

We are constantly updating this page with commonly asked questions. If you would like to suggest a new question to add to the list, let us know below or give us a call.

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