Where can I smoke on Resort now the smoking ban has come into force?

It is now against the law to smoke inside public buildings so we have provided designated smoking areas outside our venues. These seated areas are covered so guests can still smoke whatever the weather.

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When will I receive my booking confirmation?

Once you have paid your deposit you will receive confirmation. This will be through the post within 7-10 working days and through email too if you gave your details. You will receive final confirmation of your booking when you have paid your balance in full, again 7-10 working days after payment.

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What is included in the cost of the holiday?

Lots! During your holiday there are over 50 free activites included in the price:

Childrens Facilities

• Kid's activities
• Indoor Soft Play area
• Adventure Fort
• Kids characters Barney, Bob the Builder, Angelina Ballerina and Billy Bear
• Puppet Castle and puppet shows

General Free Facilities

• Splash Waterworld
• Funfair
• Centre Stage and Reds Entertainment - shows and/or visiting artistes
• Karaoke
• Multi Sports Court
• Darts
• Table Tennis
• Rounders
• Outdoor Bowls
• Parent Toddler Swimming Sessions
• Volleyball
• Family Sports
• Fencing
• Green Baize Snooker Club
• Competitions
• Basketball
• Aqua-aerobics
• Aerobics/fun and fitness
• Archery
• Netball
• Weekly Swimming Events

Please note some of the facilities are subject to height restrictions, under 14's being accompanied by an adult, being open at busier periods and weather permitting.

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How can I pay for my holiday?

We accept Solo, Switch, Delta, Visa and Mastercard on the internet and over the phone or you can pay by cheque or postal order too.

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How many people do we need in self-catering accommodation?

All self-catering accommodation is based on four people sharing. The minimum charge is four times the per person price. For parties of five or more please multiply the per person price shown in the price grid by the total number in the party. Minimum occupancy for an accommodation unit will always be charged.

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Is there a supplement for single occupancy?

Please note there is an additional supplement for a single person occupying a dinner, bed & breakfast room. This does not apply to self-catered, where we always require a minimum of 4 people to occupy a unit.

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What if I want to change my booking?

Many customers decide to upgrade, or change their holiday before their arrival date. If you would like to do the same please contact our Customer Services Team on 0845 070 4757. The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

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Is there an extra cost for my baby and how much is it?

Babies aged between 0-2 years are not included in the minimum occupancy number and go free if you bring along your own cot. You may also hire a cot for a fee of £10 (linen is not included), if a baby sleeps in a bed there is a supplement of £35 for 3 & 4 night stays and £50 for 7 night stays.

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Can we bring our pet with us?

We do not allow pets on Resort although we welcome guide dogs for the blind, deaf or disabled. They must however be registered and we need to have a copy of the documents prior to arrival.

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What if my friends want to visit me while I'm on holiday?

Why not invite your friends to visit or come on holiday for a day yourself. Just ring the Resort you're staying at to book your day passes, available for a charge. More information on day visits is available on the following websites:

Bognor Regis

Minehead

Skegness or alternatively please contact the resorts directly on the numbers listed below

Bognor Regis – 01243 822445

Minehead – 01643 708171

Skegness – 01754 765567

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Can I visit Butlins just for the day?

We have many people wanting to visit Butlins for a day of fun. As a day visitor you are entitled to use all of the facilities at any of our Resorts. Opening times and prices can be found on the following websites:

Bognor RegisMineheadSkegness or alternatively please contact the resorts directly on the numbers listed below

Bognor Regis – 01243 822445

Minehead – 01643 708171

Skegness – 01754 765567

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I am interested in touring sites/buying a caravan, where do I get information?

At Minehead and Skegness we have touring sites available to rent and caravans available to buy (please note Bognor Regis does not have this facility). For more information please call:

Minehead

01643 700606 – Caravan Sales

01643 700515 – Touring site and general enquiries

Skegness

01754 614444 – Caravan Sales

01754 762311– Touring site and general enquiries

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Can I get Butlins gift vouchers?

Yes! If you'd like to treat a friend or the family to a fun gift, Butlins vouchers are available in £10, £25 or £50. Please call 0845 070 4757 to buy. These vouchers can only be used as payment toward a break with us. NB: The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

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How do I get a job at Butlins?

Please visit the recruitment area of the website where you will find details on being a Redcoat and a general application form for other jobs within all three of the Resorts.

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How do I update my address or other details?

Please email your name, old postal address and email and your new postal address and email, to Butlins Team or call 0870 242 2002 and we will update your details.

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How do I unsubscribe from your email list?

Please email your name and email address you gave us to Butlins Team or call 0845 070 4734 and we will remove your details from our email list. NB: The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

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How do I unsubscribe from your mailing list?

Please email your name and postal address to our Butlins Team or call 0845 070 4734 and we will remove your details from our mailing list. NB: The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

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What do I do if I have a complaint?

Although we work hard to try and ensure no problems arise during your Butlins experience, in the unlikely event of a problem occurring please contact our customer services on 0845 070 4734 (open Mon – Sun 9am – 7pm). NB: The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

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