Terms & Conditions
To ensure your day visit with us is an enjoyable experience for all, please be aware of the below terms & conditions...
Children: Whilst every care is taken children remain the responsibility of parents or guardian at all times, in all facilities on Resort.
Fairground: Restrictions and additional charges may apply on certain rides and other facilities. To meet certification requirements and maintain our ongoing improvement policy, all our funfair rides are regularly inspected and maintained by specialist engineers. They may be closed at certain times for work to be carried out. Rides are subject to weather & height restrictions.
Group Booking: All group bookings must consist of a minimum of 20 people aged 2yrs and over. The majority of the group must consist of children. In order to achieve a friendly, family atmosphere, Butlins will not normally accept bookings from all adult parties and single persons who are not part of a family group. Authorisation for these bookings are subject to the approval of on Resort Management. The lead guest for the booking takes sole responsibility of providing booking details as requested, collection of the welcome pack on arrival and distribution of tickets. Full payment is due 14 days prior to the visit date. If payment is not made the booking will be cancelled with loss of deposit. Additional persons on arrival will be charged the full price subject to availability.
General: Please show consideration to other guests and Butlins team members and treat the facilities with respect. Offensive or illegal behaviour and excessive noise will not be tolerated. If guests fail to comply with these rules they and their party will be asked to leave the Resort immediately without refund or compensation.
Health & Safety: For the safety and wellbeing of our guests, not all facilities are available to everyone and height, age & weight restrictions do apply on all our rides and activities.
Just For Tots: These dates are exclusively designed for our youngest guests so there must be at least one child aged 5yrs and under in the family to gain admission. Those visiting outside of this criteria will be refused admission. On Just For Tots dates day visitors are welcome from 9am till 8pm with last admission by 3pm.
Opening Hours: During Term-Time & Schools Out the resort is open 10am till 8pm, last admission 4pm. During Just For Tots the resort is open 9am till 8pm, last admission 3pm. The opening hours of attractions on the resort, such as Splash Waterworld & Outdoor Funfair, vary day to day depending on seasonal conditions; please call our team for more details.
Proof Of Age: Persons under 18yrs must be accompanied by someone 18yrs and over to visit for the day. ID may be requested on arrival by team members. Accepted forms of ID are photographic driver’s license or passport.
Pets: Pets are not permitted on Resort; assistance dogs are accepted.
Resort Capacity: The resort has a capacity level for health & safety; as a result all tickets purchased on arrival are sold on a first come first served basis. Unfortunately any persons arriving after the closure of the entrance will be refused admission without compensation. Due to the nature of the operation Butlins will endeavor to update all information streams with immediate effect to minimise disappointment. There is a ticket pre-booking facility in place, up to 48hrs prior to travel, which guarantees admission.
Splash Waterworld: All non swimmers under 14yrs and children aged 8yrs and under must be accompanied by an adult. Only competent swimmers may use certain flume rides. Please be aware that loose items, including goggles, cannot by worn on the flumes.
Unexpected Changes & Closures: Butlins will endeavor to ensure that as many rides and attractions as possible are available for your enjoyment. We may however, without prior notice and without refund or compensation, change the operating hours of the resort, close or cancel any ride or attraction due to inclement weather or for technical reasons.
Venue Capacities & Entertainment Restrictions: Butlins venues are subject to maximum capacities set by the local Fire Officer, and as such entrance to venues are not guaranteed. As our venues are popular seating cannot be guaranteed or reserved. Shows taking place in Centre Stage & Reds are exclusive to holidaying guests only and are not available to day visitors. All applicable entertainment will be listed in the entertainment guide issued on arrival.
If you haven’t found what you were looking for today please give us a call on 0845 070 4772* option 1 where one of our team will be happy to help.
*Mon-Fri 9am to 5pm - Calls cost 2p per minute from a BT landline. Calls from other networks may be higher