Frequently asked questions

Paying online is simple, all you’ll need is your reference number and postcode (or your login details if you have an account).

Please visit our recruitment site. Here’s where you’ll find details on how to become a Redcoat and a general application form for other jobs within all three of our Resorts.

Yes you can. As a day visitor you are entitled to use all of the facilities at any of our Resorts during the day but will not have access to our evening shows. Opening times and prices can be found on our Day Visitors section of the website or alternatively please contact the resorts directly on the numbers listed below.

Bognor Regis – 01243 822445
Minehead – 01643 708171
Skegness – 01754 765567

The short answer is lots! The price of your break doesn’t only include your accommodation and breakfast and dinner (if you add a dining plan), you’ll also have full access to use our lovely beachside resorts and all of the following:

• Indoor sub-tropical Splash Waterworld
• Free rides on our traditional fairground
• Unlimited rides for your tots on their own specially designed funfair
• Sports coaching sessions (small extra charges apply for selected sessions such as archery and fencing)
• Art and craft classes
• West end quality shows every evening
• Daytime shows and entertainment in our indoor Skyline pavilion

You don’t need a printed copy of your confirmation. Just bring a note of your booking reference number with you, that combined with some personal information will be enough to check you in.

We do not allow pets on Resort although we welcome guide dogs for the blind, deaf or disabled. They must however be registered and we need to have a copy of the documents prior to arrival.

Most of our accommodation is not on the ground floor. You can however pay a supplement to guarantee ground floor accommodation in most of our grades (this is refundable if you have a blue badge), please check when you book online or via our call centre.

Yes! If you'd like to treat a friend or the family to a fun gift, Butlins vouchers are available in denominations of £10, £25 or £50. Please call 0845 070 4757 to buy. These vouchers can only be used as payment toward a break with us. NB: The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

Please email your name, old postal address and email and your new postal address and email, to Butlins Team or call 0845 070 4757 and we will update your details.

Please click here to unsubscribe or call 0845 070 4734 and we will remove your details from our email list. NB: The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

When you arrive you’ll be given a guide to your holiday that will include a full list of what’s on, where and when. You can also create a plan for your break before you arrive

Every day we offer 15 minutes of free Wi-fi for everybody visiting our resort. You can purchase an unlimited wi-fi pass for your break (3 or 4 night breaks £15 and 7 night breaks for £20 per device) available when booking online, through our Contact Centre or directly through your device. If you're staying in any of our Hotels or BlueSkies apartments then free wi-fi is included whilst around your accommodation.

Bognor Regis
Breakfast is served from 8.30am to 10.30am in all our Food Court and Premium Dining restaurants.
In our Food Court restaurants, your evening meal will be served from 4.30pm until 6.30pm on every day during your break.
In Premium Dining, your evening meal will be served from 4.30pm until 7.00pm every day of your break.

Minehead
Breakfast is served from 8.00am to 10.30am in all our Food Court and Premium Dining restaurants.
In our Food Court restaurants, your evening meal will be served from 4.30pm until 6.30pm on every day during your break. (on arrival day until 7.00pm)
In our Premium Dining, your evening meals will be served from 4.30pm until 7.30pm every day of your break.

Skegness
Breakfast is served from 8.00am to 10.30am in Food Court Dining and 8.00am until 11.00am in Premium Dining.
In our food court restaurants, your evening meal will be served from 4.30pm until 7.30pm on every day during your break.
In premium dining, your evening meal will be served from 4.00pm until 7.30pm every day of your break.

All of our restaurants offer a brilliant choice of food and excellent service. If you choose a Food Court or Premium Dining plan, your restaurant will be allocated by our team on resort before you arrive. If you’d prefer a specific restaurant, please mention it at the time of booking and we’ll do our best to accommodate you.

Yes you can but our dining plans are very popular so we can’t guarantee that there will be availability.

Yes we do, just give us a call before you arrive to let us know what you need and our chefs will make sure you are catered for.

Juices, squash and tea and coffee are included with your dining plan. Other soft drinks and alcoholic drinks are available to purchase from our restaurants to drink with your meal.

We love a party, add one of our celebration packages when you book and we’ll decorate your table and make a fuss of the birthday girl or boy.

Yes you can, give us a call or visit “My Butlins” before you arrive and you can upgrade your dining plan, (subject to availability).

Yes.

Absolutely not. We don’t think it’s fair to add credit card charges to your booking so we don’t.

Once you’ve paid your deposit you will receive your confirmation that shows you what you’ve booked. If you’ve booked online with us you’ll receive your booking confirmation by email within an hour of booking.

You don’t have to print your confirmation, all you need to do is present your confirmation email on your phone when you arrive on resort (or if you don’t have a smart phone, just bring a note of your booking confirmation number). If you choose a postal confirmation, it will be sent within 7-10 working days. You’ll also receive a final confirmation of your booking when you’ve paid your balance in full.

We accept Switch, Delta, Visa and Mastercard on the internet and over the phone (you can pay by cheque or postal order too).

If you are booking your holiday 8 weeks or more in advance of the holiday start date you’ll only need to pay a deposit at the time of booking and you can spread the cost of your holiday by paying in instalments. To make it really easy for you, you can go to your account online anytime and make your payment (even if you booked through our call centre). Just log-in to your account here: https://www.butlins.com/sw/MConsumerPaymentLogin.do?

Many customers decide to upgrade, or change their holiday before their arrival date. If you would like to do the same please contact our Customer Services Team on 0845 070 4757 (there may be a small administration charge for general amendments to your booking). The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

Babies under 2 years old are free if you bring along your own cot. You may also hire a cot for a fee of £10 (linen is not included). If a baby sleeps in a bed there is a supplement of £35 for 3 & 4 night stays and £50 for 7 night stays.

Simply follow the A259 coast road and you can’t miss us. We’re just one mile east of Bognor Regis on the Littlehampton road near Felpham Village. See who’ll be the first to spot the Skyline Pavilion – you can see it as you approach the Resort!

Our address is Butlins, Bognor Regis, West Sussex, PO21 1JJ.

If you're travelling by train, the Resort is just a 5 minute taxi ride from Bognor Regis station. And, if you are travelling by coach, you will arrive at the Resort's main entrance where we look forward to meeting you. Please note that only National Express coaches stop inside the main entrance.

As you are welcomed at the entrance to Butlins, Bognor Regis, you will be guided to one of our free car parks and informed of which check-in desk to go to by the Welcome Team.

You are welcome to use all facilities and start enjoying your Butlins holiday anytime from 12.00pm.

If you have arrived by car please leave your luggage there until you have checked-in. If you arrive by taxi or coach then we suggest that you leave it in our Left Luggage Office in Guest Services (open from 10am-3.45pm on arrival days).

Premier Club guests check in the Skyline Pavilion or Gold Reception from Midday and access accommodation from 3pm.
Deluxe accommodation guests can check in from midday in the Skyline Pavilion and access accommodation from 4pm.
Guests staying in our Gold accommodation can check in at the Gold Reception on Atlantic Bay from midday and access accommodation from 3pm
If you’ve booked Standard or Silver accommodation your can check in from midday in the Skyline Pavilion and your accommodation will be ready from 4pm
Hotel guests can check in from 3pm in their Hotel reception and your rooms will be ready for you straight away

Please ensure that you have a note of your booking confirmation number. You don’t need to print your confirmation, just a note of the number and some personal details will be enough for our team to find your booking.

Don’t worry if you will be arriving late, our Team at the main entrance will direct you to collect your keys.

Breakfast is served from 8.30am to 10.30am in all our Food Court and Premium Dining restaurants.

In our food court restaurants, your evening meal will be served from 4.30pm until 6.30pm on every day during your break.

In premium dining, your evening meal will be served from 4.30pm until 7.00pm every day of your break.

To make your break as enjoyable as possible please ensure you have informed us of any access requirements at the time of booking and ask to speak to one of our Special Needs advisors on 01243 810099.

Wheelchairs and electric scooters may be hired for a small charge during your stay. These should be pre-booked with Shopmobility on 01243 830077. Please remember to book early, as there is limited availability!

Please ask for a special needs information leaflet on arrival at the entrance to the Resort, at the Special Needs Help Desk in the Skyline or ask Guest Services to assist you with any special needs you may have.

Please check-in at the Special Needs Help Desk in the Skyline from 4.00pm. On production of a disabled badge you will be able to obtain a temporary parking pass to unload your vehicle near your accommodation. From 9am on the day after arrival we have a very limited number of permanent parking passes, to allow parking near your accommodation for the rest of your stay, these are available at Guest Services.

Yes and additional linen is available on request from the Housekeepers Office in your village.

Towels are provided in Gold and Deluxe accommodation only but can be hired from the hire shop for a small charge and refundable deposit. Please bring your own towels for swimming.

We have a handy hire shop on resort where you’ll find lots of things that might be helpful during your stay. Our most popular items include:

We have three cash dispensers. Cash back is also available from a number of our shops including Spar and Newsbreak.

Please vacate your accommodation by 10.00am. Your keys should either be returned to Guest Services or placed in the box at the Resort exit. You are welcome to stay on Resort and enjoy the entertainment until midday.

Yes, we have a National lottery point in Newsbreak.

Yes they can. To check opening times and prices, check the Day Visitors section of our website. Alternatively, you can contact the resort team directly on 01243 822445

On all school holiday breaks, it’s best to call ahead to make sure we have availability for day visitors as they are limited during these busier times to ensure everyone has a great experience.

Butlins Minehead, Minehead, Somerset, TA24 5SH

Heading north the simplest route is to take the M5 to Taunton (Junction 25), then take the A358 and A39 to Minehead. Heading south on the M5 you can follow the signposts for the A39 from Junction 24. You can't miss us; we're just half a mile along the seafront road from Minehead town centre.

If you're travelling by train, the nearest main line station to Minehead is Taunton. A bus transfer service is operated by First Bus between Taunton station and Minehead (number 28). This service is available at an additional cost. For general information call First Bus on 0871 200 22 33.

If you are travelling by National Express, you will arrive at the Resort's main entrance - unless that particular service terminates at Taunton.

As you are welcomed at the entrance to Butlins, Minehead, you will be guided to a free car park.

Don't worry if you arrive later than planned as the Welcome Team at the Main Entrance will direct you where to go to check-in.

Premier Club guests check in from 1pm and access accommodation from 3pm.

Deluxe accommodation guests can check in from 1pm and access accommodation from 3.00pm.

Gold accommodation guests can check in from 1pm and access accommodation from 3.00pm.

Standard or Silver accommodation guests can check in from 1pm and access accommodation from 4pm

You are welcome to use all facilities and start enjoying your Butlins holiday anytime from 12.00pm.

Luggage can be left in your car, or in the Left Luggage Office in our reception building until you have checked-in and collected your keys.

Please ensure that you have a note of your booking confirmation number. You don’t need to print your confirmation, just a note of the number and some personal details will be enough for our team to find your booking.

To make your break as enjoyable as possible please ensure you have informed us of any access requirements at the time of booking and ask to speak to one of our Special Needs advisors on 0845 070 4748.

On production of a disabled badge you will be able to obtain a temporary parking pass to unload your vehicle near your accommodation. From 9am on the day after arrival we have a very limited number of permanent parking passes, to allow parking near your accommodation for the rest of your stay, these are available at Guest Services.

Breakfasts are served from 8am until 10.30am for both Food Court and Premium Dining options. Evening meals in our Food Courts are served from 4.30pm until 7.00pm on your day of arrival and from 4.30pm until 6.30pm for the remainder of your break.
In our Premium Dining restaurants, your evening meals will be served from 4.30pm until 7.30pm for the duration of your break.

Yes, and the beds in all accommodation will be made up for your arrival.

We have a handy hire shop on resort where you’ll find lots of things that might be helpful during your stay. Our most popular items include:

To hire scooters and manual wheelchairs please phone the Resort on 01643 703331 ext 5555 or ask for the Hire Centre. Please note that there are a limited number available so pre-booking is strongly advised.

There are four cash machines on Resort and cash back is available in a number of our shops.

If you would like to check whether it is possible to upgrade your choice of accommodation please phone one of our holiday advisors on 0845 070 4757. The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

Visitors booked into Deluxe can park outside their accommodation, we also have a limited number of disabled parking spaces for our disabled visitors. For all other guests, you’ll find plenty of parking in the main car parks.

You can purchase lottery tickets in Spar, located in the Boardwalk.

Please vacate your accommodation by 10.00am and return your accommodation keys to either Guest Services or the Main Entrance as you depart. However you are welcome to stay on Resort and enjoy, if available, the entertainment until midday.

Yes they can. To check opening times and prices, check the Day Visitors section of our website. This will be at a reduced rate (because you’re staying with us), contact our resort team for more information on 01643 708171.

On all school holiday breaks, it’s best to call ahead to make sure we have availability for day visitors as they are limited during these busier times to ensure everyone has a great experience

At Minehead we have touring sites available to rent and caravans available to buy. 

The price grids below gives you an idea of how much it costs to stay with us.

Facilities on the touring park include:

• Electric Hook ups
• Showers
• Toilet Block
• Washing up
• Launderette
• Chemical Disposal
• Rallies Welcome

For more information please call:
01643 700606 – Caravan Sales
01643 700515 – Touring site and general enquiries

We're easy to find. Follow the A52 from Skegness to Mablethorpe. You can't miss us, we're just 3 miles from the town centre and well signposted. The main entrance is situated on the right on the A52 Ingoldmells, Chapel St Leonards Road. Just look for the brown signs to help you find your way. See who'll be the first to spot the Skyline Pavilion you can see it from up to 7 miles away from the Resort!

Butlins Skegness, Skegness, Lincolnshire, PE25 1NJ

If you're coming by train, a bus service operates between Skegness railway station and the Resort (a distance of approximately 3 miles). Please call National Rail enquiries on 0845 7484950 for train times. The maximum call charge for 0845 numbers is 2p per minute from a BT landline. Calls from other networks may vary.

If you are travelling to Butlins by coach please visit the National Express website to plan your route. You will arrive at our special coach park or the Resort's main entrance where we look forward to meeting you.

As you are welcomed at the entrance to Butlins, Skegness, you will be guided to a free car park and informed of which check-in desk to go to by the Welcome Team.

Don't worry if you arrive later than planned as you can check-in at Guest Services up until 10pm and thereafter at the Main Entrance, which is open 24 hours a day.

You are welcome to arrive and start enjoying your Butlins holiday anytime from midday.

Standard dinner, bed and breakfast guests – Can check in from 4.00pm in the Skyline Pavilion and access their accommodation from 4.00pm

Standard and Silver self-catering guests – Can check in from 1.30pm at Oyster Bay check in and access their accommodation from 4.00pm

Silver dinner, bed and breakfast guests – Can check in from 1.30pm at Starfish Quay check in and access their accommodation from 4.00pm

Gold guests – Arriving by car – Can check in at the Gold Drive Through check in and access their accommodation from 3.00pm
 
Gold guests – Arriving by foot – Can check in at the Gold Reception and access their accommodation from 3.00pm

Premier Club guests – Can check in at the above locations from 1.30pm (Standard dinner, bed and breakfast from 3pm) and access their accommodation from 3pm

Luggage can be left in your car or in the Left Luggage Office which is adjacent to the coach park (on Starfish Quay Village), until you have checked-in and collected your keys.

Please ensure that you have a note of your booking confirmation number. You don’t need to print your confirmation, just a note of the number and some personal details will be enough for our team to find your booking.

Breakfast is served from 8.00am to 10.30am in Food Court Dining (Ocean Drive and Coral Beach) and 8.00am until 11.00am in the Yacht Club and Coast (Premium Dining).

In our food court restaurants, your evening meal will be served from 4.30pm until 7.30pm on every day during your break.

In premium dining, your evening meal will be served from 4.00pm until 7.30pm every day of your break.

To make your break as enjoyable as possible please ensure you have informed us of any special requirements at the time of booking, or call our Special Needs co-ordinator on 0845 070 4754. You can hire wheelchairs and electric scooters during your stay, which you can pre-book direct with the Hire Shop on resort, telephone number 01754 614408. If you would like a disabled facilities information leaflet to assist you with any special needs, please ask at Guest Services or call 0845 070 4754 in advance of your stay. NB: The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

Yes, and the beds in all accommodation will be made up for your arrival.

Towels are provided in Gold accommodation and for anyone who has added maid service. They can also be hired for a small charge and refundable deposit from The Hire Shop on resort.

We have a handy hire shop on resort where you’ll find lots of things that might be helpful during your stay. Our most popular items include:

2 Towels are charged at £5.00 per break
4 Towels are charged at £8.00 per break

Scooter and manual wheelchairs can be pre-booked from the Hire Shop on resort, call 01754 614408. Please note that there are a limited number available so pre-booking is strongly advised.

Ironing boards and bath mats are available free of charge on request from your housekeepers office. Nursery equipment e.g. Pushchair, baby bath etc, can be hired direct from the hire shop.

Yes, you will find a number of cash dispensers situated around the Resort (there is a charge of £1.25 for this facility). Cash back is also available in Spar supermarket, Toybox, Treasures, Newsbreak, The Outlet and the Sun and Moon pub.

If you would like to check whether it is possible to upgrade your choice of accommodation please phone our Resort Holiday Hotline on 0845 070 4757. If you would like to check on arrival, please ask Guest Services or the Holiday Booking Shop. NB: The maximum call charge is 2p per minute from a BT landline. Calls from other networks may vary.

Please vacate your accommodation by 10.00am and return your accommodation keys to either Guest Services or the main exit as you depart. However you are welcome to stay on Resort and enjoy the entertainment until midday.

Yes they can. To check opening times and prices, check the Day Visitors section of our website or alternatively, you can contact the resort team directly on 01754 765567

On all school holiday breaks, it’s best to call ahead to make sure we have availability for day visitors as they are limited during these busier times to ensure everyone has a great experience.

With the thrill and excitement of Butlins combined with the peace and tranquillity of our Caravan Village, Skegness is the perfect place for Holiday Home Ownership. For more information please visit here

At Butlins Caravan Village we have something to suit everyone's taste. Whether you are looking for value for money accommodation, or something that little bit special, we have caravans available to satisfy your needs. For more information please visit here

Our Touring Caravan Site is situated close to our static Caravan Village. Situated in its own dedicated area, it is just a short stroll away from the main Butlins Skegness resort. For more information please visit here

The Shoreline Hotel is our character hotel, a magical experience for little ones. Our Characters will be at the hotel on your day of arrival to meet our guests. And during your break, you can be joined by them for breakfast if you’ve added one of our dining plans. Children can also send and receive letters to our very own Billy Bear and join him for story time in his special bear sized bedroom on the first floor.

Our character breakfasts are perfect for little ones. They can enjoy their breakfast and meet their favourite Butlins characters who’ll be walking around the restaurant (with their Redcoat friends). Just make sure they don’t pinch your toast!

Character breakfasts are served either in the Hotel restaurant or in Papa John’s (adjacent to the hotel), our reception team will let you know where they are being held when you come to stay.

Our Character breakfasts are exclusively for guests at our Shoreline Hotel who have chosen a dining plan.

The Shoreline Hotel is situated at the heart of our Bognor Regis Resort just a short walk away from the Skyline Pavilion.

The bed in the adult part of the room is king size – some rooms offer twin beds instead.

The split bunk beds in the children’s area are 1750mm or 5’8” long and designed with kids in mind – they can see and talk to each other, watch their own TV and are tucked away in their own area to give you some privacy.

The rooms have both heating and comfort cooling.

There is a dedicated car park right next to Shoreline. Car parking includes disabled spaces and individual reserved spaces for guest staying in Nelson’s Staterooms.

You can check in from 3pm. You’re welcome to arrive on resort any time from 12 noon.

Check-out is 10a.m. on day of departure and you are free to stay on the Resort until 12 noon.

Generally breakfast will be available from 7.00am to 10.00am – however, times may vary to accommodate any special events.

Shoreline has some rooms that have been specifically designed for guest with disabilities. We pay careful attention to their design and construction and hope to accommodate a wide range of requirements. Please call us to discuss your specific situation and to identify the room that best suits your needs.

In addition to the specially designed bedrooms, there is well-designed disabled access to all other public areas of Shoreline.

There are two lifts to all floors.

We don’t currently offer room service in the Shoreline Hotel.

Towels are provided and changed regularly.

All of Shoreline’s rooms are cleaned on a daily basis.

All Shoreline rooms are fitted with an empty mini fridge for your convenience.

We regret that no pets are allowed at Shoreline except guide or disability dogs.

Yes.

Non-Shoreline hotel guests are welcome to drink or dine in the hotel - we advise that bookings may be necessary at busy times.

There are a number of high chairs available for use in the restaurant.

The Ocean Hotel is our Premium Hotel experience where you’ll be welcomed by one of our Butlins Butlers who’ll help you organise each day of your stay and create an activity plan that’s perfect for your family. It’s also home to our Ocean Spa and Kaleidoscope restaurant and bar. We think it’s the best Butlins experience you can get, so if you’re new to Butlins (or just like being pampered) then this is for you.

The Ocean Hotel is situated at the heart of the Butlins Bognor Regis Resort close to the main entrance.

The Ocean Hotel is home to our Butlins Butlers. They’re here to look after you during your stay and help you find your way around. They’ll: 

The Ocean Hotel has a number of rooms specifically designed for guest with disabilities. We pay careful attention to their design and construction and hope to accommodate a wide range of requirements. Please call us to discuss your specific situation and to identify the room that best suits your needs.

Towels are provided and changed regularly.

All the Ocean rooms are fitted with an empty chiller for your convenience.

All of the hotel's rooms are cleaned on a daily basis.

The rooms have both heating and comfort cooling.

Dinner in the Kaleidoscope restaurant can be booked at reception and a sample menu can be found on this website.  Alternatively you can book breakfast and dinner as part of your holiday booking.

There are four lifts to all floors.

Generally breakfast will be available from 7.00am to 10.00am – however, times may vary to accommodate any special events.

There are a number of high chairs available for use in the restaurant.

Non-Ocean guests are welcome to drink or dine in the hotel - we advise that bookings may be necessary at busy times.

Yes.

We regret that no pets are allowed at the hotel except guide or disability dogs.

In addition to the specially designed bedrooms, there is well-designed disabled access to all other public areas of the hotel.

You can order breakfast in bed which will be delivered by our Butlins Butlers. Currently we do not offer any other room service.

The Ocean Hotel has the Kaleidoscope restaurant  and bar, Spa, a reception area, sun terrace and landscaped gardens. In addition, our guests have full access to all the facilities of the Butlins Resort.

You’re welcome to arrive on resort any time from midday, you’ll be able to access your room from 3pm.

Check-out is 10a.m. on day of departure and you are free to stay on the Resort until Midday.

There’s a dedicated car park right next to the Ocean Hotel. Disabled spaces are also available.

The Wave Hotel is our newest addition to Bognor Regis. It opened in July 2012. The hotel has an underwater theme and children will love their submarine style bedrooms (not least because each cabin bunk has its own TV and DVD player!). You’ll also find Gamesport here – it’s our 21st Century family games room with all the latest interactive games inside.

The Wave Hotel is situated at the heart of our Butlins Bognor Regis Resort close to The Deck restaurant.

The Wave Hotel has a number of rooms specifically designed for guest with disabilities. We pay careful attention to their design and construction and hope to accommodate a wide range of requirements. Please call us to discuss your specific situation and to identify the room that best suits your needs.

Towels are provided and changed regularly.

All the Wave rooms are fitted with an empty mini fridge for your convenience.

All of the hotel's rooms are cleaned on a daily basis.

The rooms have both heating and comfort cooling.

There are four lifts to all floors.

Yes.

We regret that no pets are allowed at the hotel except guide or disability dogs.

In addition to the specially designed bedrooms, there is well-designed disabled access to all other public areas of the hotel.

A special room menu is available to compliment the wide range of restaurants throughout the Resort. Items can be ordered from your room and will be ready for collection at the Bar.

The Wave Hotel has a Soho Coffee Co. café, Games Port (an interactive family games room), a reception area and landscaped gardens. In addition, our guests have full access to all the facilities of the Butlins Resort.

You’re welcome to arrive on resort any time from midday, you’ll be able to access your room from 3pm.

Check-out is 10a.m. on day of departure and you are free to stay on the Resort until Midday.

There’s a dedicated car park right next to the Wave Hotel. Disabled spaces are also available.